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[Closed] Apple apologises for slowing older iPhones down

 DezB
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[i]Or just replace their battery, which now costs £20.[/i]

Except they've already bought an iPhone 8 😉


 
Posted : 29/12/2017 2:54 pm
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Kinda good I waited to upgrade, might now miss out the iPhone 8 and wait until next years 8s .. and keep my 6s and possibly get the battery changed FOC as it’s part of thier free upgrade.. 😀


 
Posted : 29/12/2017 3:03 pm
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Essentially if Apple had been open and said as your battery degrades CPU performance will be throttled and the fix is as simple as getting a new battery fitted - yes it's a non-story.

However they have been denying for some time that this is the case even though people have suspected it (albeit not necessarily the reason) for ages.

It's taken an it blogger to expose the truth as Apple simply haven't been honest. That's the story here as is always the case with them.

Remember the iPhone 4 antenna problems?User error according to Apple. The Apple maps disaster - apparently not their fault etc.

They have form for misleading their customers.


 
Posted : 29/12/2017 4:48 pm
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Yup, and if anyone thinks for a second that there wasn't a conversation at Apple along the lines of 'so we'll slow old phones down to preserve the battery, but then owners will think it's their phones age causing the slowdown and upgrade, well that's a happy coincidence' then they're being incredibly naïve.


 
Posted : 29/12/2017 4:58 pm
 grum
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Meanwhile Samsung have put out an ambiguous statement confirming that they don't do the thing that people are inaccurately accusing Apple of, while not actually confirming that they don't do the same as Apple.

We do not reduce CPU performance through software updates over the lifecycles of the phone.


 
Posted : 29/12/2017 4:59 pm
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So basically if you have an older iPhone where the battery is totally fine, it will still be throttled.

Nope. My wife’s iPhone 6 bought same day as mine, runs as it should as the battery is fine. Backed up by the numbers on the Geekbench app. Battery life app shows 37% wear for mine, 9% for hers. Mine has scores about 50% what they should be.


 
Posted : 29/12/2017 5:07 pm
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So basically if you have an older iPhone where the battery is totally fine, it will still be throttled.

Nope.

From [url= https://www.apple.com/iphone-battery-and-performance/ ]the Apple statement:[/url]

[i]“Of course, when a chemically aged battery is replaced with a new one, [b]iPhone performance returns to normal[/b] when operated in standard conditions.”[/i]

And from [url= https://support.apple.com/en-gb/HT208387 ]the more detailed support statement[/url]:

[i]”This power management works by looking at a combination of the device temperature, battery state of charge, and the battery’s impedance. [b]Only if these variables require it,[/b] iOS will dynamically manage the maximum performance of some system components, such as the CPU and GPU in order to prevent unexpected shutdowns.”[/i]


 
Posted : 29/12/2017 5:22 pm
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My battery has been crook for a while, phone would die usually mid ride when taking a photo on top of a hill somewhere. Cold weather and high load. Clearly needed a new battery. Had also started to get noticeably slow when opening apps etc.
I didn’t fancy paying £79 for a new battery from Apple (and waiting a week for it to be done) so I got a battery case for £25. Made no difference to the performance but it meant that if it did shut down I could switch it in again by starting to charge it from the case (or just leave it charging which usually stopped the shut downs).
Interesting to read the post by graham above though as the OS could obviously still tell the battery is on its last legs so my phone has been throttled.
I get the same scores on Geekbench whether or not the case battery is charging the phone battery. A bit like testing it while it’s plugged in to the mains I suppose.
I might pop into the Apple shop at Meadowhall on the way home to see what the situation is regarding a new battery. Expect I’d need to let them have it for a week though. And it’s too late to cancel the one I’ve irdered from amazon.
Sorry for the long rambling post


 
Posted : 29/12/2017 5:33 pm
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Just going from Press articles I was looking at Graham. Probably why they've clarified. The above sounds pretty much like what I've suggested. And they're adding something to actually tell you when your battery is a bit borked. So they've learned 🙂


 
Posted : 29/12/2017 5:34 pm
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Just downloaded and ran the Geekbench4 app on my 6s and have some results, quite what to make of them I've no idea... 😆


 
Posted : 29/12/2017 5:38 pm
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Bikebouy there is a useful page on their website. I’ll see if I can find it
Edit: [url= https://browser.geekbench.com/ios-benchmarks/ ]Here you go[/url]


 
Posted : 29/12/2017 5:41 pm
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😀


 
Posted : 29/12/2017 5:41 pm
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https://browser.geekbench.com/ios-benchmarks/


 
Posted : 29/12/2017 5:45 pm
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Ta.
Well looks like my Single and Multi Core scores are down by 800 and the CPU down 150..to the benchmarks given by Geekbench, that I guess its within tolerance and 43% battery charged..

Haven't done the battery one yet because from full charge to outage it says it'll take upto 20hrs... 😆


 
Posted : 29/12/2017 6:09 pm
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“Up to” 😆
Mine died after 1hour 54 minutes. That seems to be the problem...
Sounds like yours will be similar.
Interestingly while my single and multi scores are down (800-1000) and (1400-1800) the “metal” one is as it should be (4200). Not sure what that means.


 
Posted : 29/12/2017 6:13 pm
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Hmmm
Just ran Geekbench again, whilst charging in the battery case. Numbers now as expected for iPhone 6
Have Apple unthrottled my phone??


 
Posted : 29/12/2017 6:43 pm
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Just running the iPad through GB, and will do the phone again in the morning on full charge..

😀


 
Posted : 29/12/2017 6:53 pm
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With the back button on my iPad you have to scroll down half a page to get it.
just touch the address bar if it’s minimised & it will expand itself (back button included!)


 
Posted : 29/12/2017 7:00 pm
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Think you are confusing the back button which I pictured (that appears top left and lets you flip back to the previous app) with the Safari back button that goes to the previous web page.

In Safari you don’t really need a back button, youcan go back just by swiping the left edge of the screen towards the middle.


 
Posted : 29/12/2017 7:14 pm
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A optional toggle to maximise performance or battery life would of been best, but I'd be pretty happy knowing that even though my phone is slow, the battery isnt going to suddenly die on me. A phone with a shot battery is as useless as a slow one. So I can't say I'm upset with them. The denials haven't helped them any though.


 
Posted : 30/12/2017 1:12 am
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A optional toggle to maximise performance or battery life would of been best

But it’s not really about “battery life” - it’s about old batteries developing high impedance, causing a larger voltage drop when there are sudden current demands, that can then cause the protection circuits to cut in and shut the phone down.

So the toggle setting would be [i]“Enable Maximum Performance and Random Shutdowns For No Reason”[/i] 😀


 
Posted : 30/12/2017 1:38 am
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If I try and take a photo with my Moto G3 in subzero conditions, it often just switches itself off.

I'd be happy enough if it stayed on but ran a bit slower (be nice if I knew why it was slow though, guess that's the main issue here)


 
Posted : 30/12/2017 8:33 am
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So why is the reduced battery price only for iPhone 6 or later? I have a 5S, which was perfectly fine until the latest update, but the battery is just starting to show signs of needing to be replaced. Apart from the fact that I’m happy with the features, I don’t like this idea of generating so much electronic waste. A smart phone should last a good few years without millions of people getting replacements every year or 2.


 
Posted : 30/12/2017 10:25 am
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So basically if you have an older iPhone where the battery is totally fine, it will still be throttled.

Nope, mine still scores 100% (>2540) on Geekbench 4, so no slowing down as the battery is still ok.


 
Posted : 30/12/2017 11:59 am
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So why is the reduced battery price only for iPhone 6 or later?

Don't know. But third party high street guys usually charge around the same for a battery replacement (and must be mightily annoyed at this news). Or if you are good at fiddly things you can do it yourself:

https://www.ifixit.com/Guide/iPhone+5s+Battery+Replacement/19239

A smart phone should last a good few years without millions of people getting replacements every year or 2.

5S was released over four years ago (September, 2013). And I agree with you, I was still using a 4S until a few months ago.


 
Posted : 30/12/2017 12:02 pm
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But I’ve only had my 5S for a couple of years because the guy in the shop admitted that spending twice as much on a 6 wasn’t worth it!


 
Posted : 30/12/2017 12:11 pm
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A smart phone should last a good few years without millions of people getting replacements every year or 2.

Most Li-ion battery packs only last for about 500 full charge / discharge cycles before showing an appreciable drop in capacity.


 
Posted : 30/12/2017 12:13 pm
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Well nothing has changed. You've still got the same phone. It still works fine.

The only difference is now you know that if it does start to feel a bit tired as it gets older then replacing the battery may help. Which you would probably have done anyway.


 
Posted : 30/12/2017 12:15 pm
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How is Windows mobile operating system working out for them?

Not really the issue here but FWIW it was working well up until they just gave up on it when they realised nobody was interested in developing anything for UWP. Since then it's been less than stellar which is disappointing to say the least. Especially Edge which is a buggy mess.

But such is life as an "early" adopter, some you win some you lose.


 
Posted : 30/12/2017 7:40 pm
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Most Li-ion battery packs only last for about 500 full charge / discharge cycles before showing an appreciable drop in capacity.

I don’t mind replacing batteries, that’s fair enough if you want something to last. I mean the phones themselves. The amount of electronics waste we’re generating isn’t sustainable.


 
Posted : 30/12/2017 8:06 pm
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Just replaced the battery on my iPhone 6. Despite 2 pints at lunch time it was very easy and took about 10 minutes. Phone is much faster now.
Wish I’d done it months ago.
Now I won’t need to buy a new iPhone for a long time.


 
Posted : 31/12/2017 5:51 pm
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It’s all a bit naughty isn’t it.

I personally believe Apple have always tried different things to make their ‘old’ phones seem obsolete when they bring new ones out, my old-school 3G was a thing of wonder until the 3GS came out, I remember quiet vividly that they ‘dropped’ the new OS with notes promising new features, but they were mostly hardware reliant so 3G owners simply ended up with a phone that went from great to crap overnight.

I’m slightly surprised by posters sayin non-story or no issue here, really? If it was a feature you could toggle or dare I say it, they actually said that’s what they were doing then maybe - but they didn’t, call it want they want, but they’ve got the perfect method to slow phones down about the time they’re getting to the end of their 2 contract cycle and best part is that because of the throttling users wont know it’s the battery running out, just that it’s getting slower.


 
Posted : 31/12/2017 6:30 pm
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Really can’t see how they could make it a toggle without it being an extra support headache.

I think they should just have had a periodic pop up notice that said something like [i]“Your battery is nearing the end of its lifetime. To prevent this causing issues your phone speed will be throttled until the battery is replaced. Tap for more info”[/i]


 
Posted : 31/12/2017 7:12 pm
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I’m slightly surprised by posters sayin non-story or no issue here, really?

[img] http://images.memes.com/meme/919169 [/img]


 
Posted : 31/12/2017 7:20 pm
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Who is the Apple battery supplier of choice now?
There must be 10000 sellers on ebay with the same product. I'd suspect a lot of those are pretty poor quality, so would rather know before buying one that it is going to last longer than 6 months, and preferably close to 2 years.


 
Posted : 31/12/2017 7:22 pm
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I’m slightly surprised by posters sayin non-story or no issue here, really?

It does seem an elegant solution to the problem of older batteries not behaving well (which isn't specific to Apple). However, they could have avoided a lot of criticism by explaining what they were doing up front.


 
Posted : 31/12/2017 7:37 pm
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Who is the Apple battery supplier of choice now?
There must be 10000 sellers on ebay with the same product. I'd suspect a lot of those are pretty poor quality, so would rather know before buying one that it is going to last longer than 6 months, and preferably close to 2 years.

Sorry to say it’s potluck. The makers don’t brand them (Apple will pound them like the fist of an angry god) so the only selling point is price.


 
Posted : 31/12/2017 7:38 pm
 grum
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I personally believe Apple have always tried different things to make their ‘old’ phones seem obsolete when they bring new ones out, my old-school 3G was a thing of wonder until the 3GS came out, I remember quiet vividly that they ‘dropped’ the new OS with notes promising new features, but they were mostly hardware reliant so 3G owners simply ended up with a phone that went from great to crap overnight.

So you're complaining because they brought out a new better phone with new features, which made you feel like yours was now crap? How do they keep improving the new phones without hurting your feelings?

I mean, as above, the way we all feel the need to keep upgrading our phones is unsustainable, but.... welcome to capitalism.


 
Posted : 31/12/2017 7:44 pm
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There must be 10000 sellers on ebay with the same product. I'd suspect a lot of those are pretty poor quality,

Yep a lot will be either salvaged from old phones, factory rejects, crap quality or even just straight up frauds. It’s very pot luck.

If genuine batteries are available from Apple at £20 fitted then personally I’ll save the ballache and do that in future.


 
Posted : 31/12/2017 7:52 pm
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Just replaced the battery on my iPhone 6. Despite 2 pints at lunch time it was very easy and took about 10 minutes. Phone is much faster now.
Wish I’d done it months ago.
Now I won’t need to buy a new iPhone for a long time.

I was thinking of doing similar with my iPhone 6. Do you have a link to what you purchased for the diy replacement?


 
Posted : 31/12/2017 7:57 pm
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So you're complaining because they brought out a new better phone with new features, which made you feel like yours was now crap? How do they keep improving the new phones without hurting your feelings?

No, they actually make my ‘old’ (6 months at most) crap by offering an OS upgrade promising a load of upgrades which after the fact you’d discover that they were hardware reliant so you didn’t actually get them. I don’t really remember what they were, basic stuff like being able to set your own background ‘wallpaper’.

You couldn’t roll back and you had to opt out of upgrades. That was the first time they were accused of it.


 
Posted : 31/12/2017 7:58 pm
 grum
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Um.... that's definitely annoying not to offer the new OS features on a not-that-old phone, but I still don't see how it's 'making your old phone crap'. 😕


 
Posted : 31/12/2017 8:04 pm
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Um.... that's definitely annoying not to offer the new OS features on a not-that-old phone, but I still don't see how it's 'making your old phone crap'.

Sorry, I should have made it clear, the new OS run like crap on the ‘old’ Hardware so it made it glacial, a second or more delay between pressing an app and it opening etc.


 
Posted : 31/12/2017 8:26 pm
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Job Jobbed. £25 for a new battery supplied and fitted by Apple whilst we wandered around the shops for a bit.

Wife’s 8 is great but I’ll probably wait to see what the 9 brings now


 
Posted : 04/01/2018 7:54 pm
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P-Jay - Member
Um.... that's definitely annoying not to offer the new OS features on a not-that-old phone, but I still don't see how it's 'making your old phone crap'.
Sorry, I should have made it clear, the new OS run like crap on the ‘old’ Hardware so it made it glacial, a second or more delay between pressing an app and it opening etc.

Well, you could always buy an Android phone, there’s a real possibility that the supplier will never bother sending out an OS update, leaving you to happily carry on until you replace it with a new phone after a year or so, or try to do it yourself.
At least Apple continue to support their phones with OS upgrades for around three-four years from new; yes, some phones can struggle with an upgrade, usually because the improvements to the OS starts to stretch the ability of the phone’s memory resources, the iP3 had relatively small amounts of RAM, but then, so did other phones.
I started with an iP3G, then a 4, a 5, now I have a 6+, which is three years old, running the latest iteration of iOS, and its working fine, in fact the only phone that had a problem was the 4, which suffered from the intermittent home button issue, which I never got around to getting fixed..
If I hadn’t lost it, I’d still be using my 5 as a backup, but so far my 6+ works as well as when I bought it.
I’ve checked the battery performance, and it appears to be fine, but if it starts to dip, I’ll get a new battery, it’s a fine phone, and I have no issues with it at all, and it’s in use every day both as a phone, satnav with TomTom installed, and general source of all sorts of useful info.
I couldn’t be without it.


 
Posted : 04/01/2018 8:16 pm
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