Forum menu

[Closed] Apple and their wonderful customer service

docrobster · 2010-07-05T13:43:03Z

2 scenarios: 1. obtain shiny new hi-tech device. 2 months later it deveops a fault. return to retailer. retailer takes device in and repairs/replaces it as per warranty. customer happy 2. obtain shiny new hi-tech device [b]bearing logo of a certain fruit based foodstuff.[/b] 2 months later it develops a fault. return to retailer. retailer says- "have you been next door to the fruit store? it'd be better if you did that, as we have to send them away and it can take 14 days". go next door. go to the really busy end of the shop called the genius bar. eventually get assistance. advised I need to make an appointment to return my faulty device, and there are none left today, can I come back on wednesday (no, I'm at work) OK Friday it is then. Customer is not particularly happy Just as well I have a spare phone I can use. :(

Page 2 / 2 Prev

matthewjb

Posts: 0

Free Member

we have to send them away and it can take 14 days"

Having used Carphone Warehouse's repair service, 14 days is optimistic. It took them 3 tries and about 6 weeks before they agreed my Nokia was bust. The last time they tried to return it, it didn't even switch on.

Hopefully Apple will fix yours by the end of the week.

Posted : 05/07/2010 9:15 pm

Page 2 / 2 Prev