[b]tjagain[/b] wrote:
I am sure they do care and are very unhappy about the situation as this forum provides a lot of revenue. Equally the window to get it sorted is not infinite and its much harder to gain a good reputation than lose it
They were told there was an issue right after the upgrade happened - I'm generously assuming here they expected the untested system to work so this was a surprise, rather than that they knew it was broken and JFDI instruction was issued despite that. At which point they could have followed the advice given by the professional devs on here and backed out the change for further testing rather than ploughing on courageously*. They've been told time and time again that this isn't the way to do a software upgrade. However the reaction to that appears to be a head/sand interface. They might care about all the negative sentiment on here, but it seems they don't care sufficiently, don't appreciate how real an issue it is and/or have trouble prioritising.
[b]Drac[/b] wrote:
It is getting fixed but there are other issues they are dealing with too not just for the format of the forum.
This is one of the big issues right here. Trouble prioritising. You fix the issues you already have first. You don't change too many things at once to limit the number of issues you have - you manage the transition via intermediate stages if necessary. Oh, and if you really are forced to change a lot of things at once you do a [b]lot[/b] of testing.
*see Yes Minister
For information, yes I am still using the forum, I'm still quoting and formatting text, but that's only with the aid of the extension I've helped to develop and typing codes in by hand. I still have no buttons, no working preview and can only use smileys by typing the codes I remember. The list of posts you've made still isn't as useful as it was. It's a pain. Of course it's a double edged sword - at least not having the buttons means the new scripts aren't automatically adding lots of gobbledegook when I quote 😆
Heh, I've just tested it and that glitch is still there. Marvellous.
[b]Cougar[/b] wrote:
Heh, I’ve just tested it and that glitch is still there. Marvellous.
Well it is a relief to know they've not got rid of all the old functionality in the upgrade 😆
Trouble prioritising.
It's always very simple when you're on the outside looking in, isn't it. STW's perception management is probably a greater failing.
Well as I pointed out, they're the ones who have generated lots of other issues for themselves at the same time as the forum needing fixing. I'm sure other things are considered more important, though correct prioritisation includes recognising what is immediately important to the business.
Cougar - makes no f*** difference whether you close a window or leave it permanently open on a device.
It logs you out whenever it feels like it.
Five times today on iPhone on safari.
Twice on the laptop.
Oh and an interesting glitch - iPhone, safari “return” gives a new line BUT does not capitalise the first letter anymore.
see!
you have to manually add it.
Like this.
And seriously?
42s to load that reply above on a military system with a download of over 100mb/s is ridiculous.
Don’t have a pop at me Cougar, I appreciate your point but you are wrong. Just accept that we get, and have been, logged out constantly over the years, and admit that there are forums out there that once you click “remember me” it actually does it’s job and you remain logged in.
We had this conversation last year, and it has remained to this day the same issues.. and I am not the only one who got cheesed off about it.
I said last year the reason for rescinding my P and it purely fell down to the point of the constant log in/out issues the site has, and continues to have.
Bless you for backing yourself up, and STW, but the issue remains and I’m not sorry TBH that you or you’re DEV Team can’t fix it because as we are fully aware there does seem to be a lack of interest around that particular issue.
And it remains, and no doubt will remain.
So, backfooted remarks pass right on over my shoulder as they did last year when the issue was poo-poo’d. It’s a minor inconvenience to you and a workaround handed out.. incidentally admitting the issue exists.. and we continue to this day and tempers fray.
Yet, I’ve gotten used to it. I have accepted that being logged out, to have to log back in again, is all part of the user experience we engage in whilst on here.
And as I said I promised I’d not bring it up, but being provoked at this particular time during the initiation stage of a rollout seems fair point to make to see if during the log of issues you have.. perhaps it’s one you may be able to fix..
Seems a reasonable request, one for the book of work the Devs have to work through.
No need to get snarky, just accept the issue.
If these things are 'non-issues', why would they ask you to promise to not bring them up?
Yeah, you didn’t read the post did you.
Not convinced you read mine either? Seems like you thought I was having a pop. I wasn't.
This by TJ
</span><span style="color: #444444; font-size: 16px;">I am sure they do care and are very unhappy about the situation as this forum provides a lot of revenue. Equally the window to get it sorted is not infinite and its much harder to gain a good reputation than lose it.
Is the most important comment here. It's been weeks now since the 'upgrade' and time is slowly running out. Right now this is how not to do crisis management.
Christ it is virtually impossible to post on here using Android. Far, far worse than Windows desktop.
Don’t have a pop at me Cougar, I appreciate your point but you are wrong.
I'm honestly not having a pop, sorry if it came across that way. I'm not wrong though, you're conflating two issues.
1) Being logged out every two weeks is by design, no-one has ever said otherwise (or if they did it was a bloody long time ago and from a point of ignorance).
2) Being logged out more often than that has proven to be an elusive problem because, as I've said time and again, no-one who is in a position to fix it had ever been able to replicate the issue. It's some weird mix of software client and usage behaviour that's upsetting the forum somehow.
Hopefully once the current issues are resolved they might be able to revisit this. As I understand it one of the big problems with the old forum was maintenance, making any change was high risk - the butterfly effect I guess - so there was a reluctance to do this. Presumably these barriers should no longer be such a problem going forward.
Just briefly browsed this thread (life's too short to read all that, apologies if my assumptions that pages 2 through 5 are largely the same as 1 and 6 is off) and you know what? I am tempted to ditch the P, although I'll have to buy one first in order to ditch it, but I might, because it would be worth it for me to make a pointless, empty gesture that literally nobody will give half a shit about.
So, just to add my weight to what so many are doubtless thinking - is it worth persisting with a forum that contains so much great stuff from some interesting people when it is so hard to cope with all this shit?
Is it really worth it when the place is hobbled by containing so many sanctimonious, self-righteous, entitled, self-centred, perspective-free, over-reacting, childish tossers? I'm not sure how much longer I can stick with it, to be honest. If they don't take action, and fast, this place is done for.
this is how not to do crisis management
With respect (that's a lie, to be fair) if there being a few formatting wobbles on a chat forum falls under your definition of a "crisis" then, well, words ****ing fail me.
why would they ask you to promise to not bring them up?
I don't recall such a thing ever happening. BB said (just now) that he promised not to bring it up, not that he was asked to do so.
'And as I said I promised I’d not bring it up, but being provoked at this particular time during the initiation stage of a rollout seems fair point to make to see if during the log of issues you have.. perhaps it’s one you may be able to fix..'
'I don’t recall such a thing ever happening. BB said (just now) that he promised not to bring it up, not that he was asked to do so.'
Fair enough. Why would he feel the need to promise such a thing though, unless discussing it was causing some sort an issue? The tone of his post does rather suggest he had reluctantly stopping discussing it, and that it is certainly still an issue.
'With respect (that’s a lie, to be fair) if there being a few formatting wobbles on a chat forum falls under your definition of a “crisis” then, well, words **** fail me.'
Yeah, not an unfair comment, but if (as we are led to believe) the forum is an important source of income, and it really did go down the drain, a few people's jobs might suffer at very least. Potentially that is a crisis for someone.
Well I, and most folks here, look forward to the improvements and developments both STW/the Devs have in mind/on the table.
Pretty sure once the dust has settled you will find all sorts of posting spiders come back out to play... 🦅🕷🕷🦂
What I also hope is that these improvements make moderating far easier, that the attack’s and hacks you must see behind the scenes far easier to manage and cope with.
I have not been logged out during his post 🤡💥☄️🥊
<span style="color: #444444; font-size: 16px; -webkit-text-size-adjust: auto;">Well I, and most folks here, look forward to the improvements and developments both STW/the Devs have in mind/on the table.</span>
I'm fairly sure most folks on here view these improvements and developments with as much fear as they would an unexploded bomb in their underpants.
🤣
one of the silent majority here.
Not giving up my P, just renewed actually.
Really not bothered by the inconvenience of the remaining bugs. I can now work around most of them. Even if I couldn't this forum has way, way too much great info on it and some remarkably helpful and knowledgable people on it too.
Im sure the powers that be are getting there and im just glad this forum is around as there just isn't one like it in my experience. 🙂
I think a solution or maybe the solution is, backup database, export data in a importable format, acquire decent reputable off the shelf forum package, and import data (with a bunch of scripts and transforms to map this and that).
Fair bit of work, but end result is something that isn't a mess. Possibly.
<span style="color: #444444; font-size: 16px;">I’m not sure how much longer I can stick with it, to be honest</span>
Here's hoping you don't try too hard.
Logged out again. Third or fourth time in the last few days.
What I also hope is that these improvements make moderating far easier, that the attack’s and hacks you must see behind the scenes far easier to manage and cope with.
It's... I'm going to say "different." The tools have changed (quiet at the back), some are far far better and some are far far worse. Much like out here really I suppose.
Thing is though, going forward (and god I hate that term, kill me now) it appears to be a lot easier for the devs to make changes safely. We've had tools set up in minutes that would've taken months on the previous forum, if it happened at all. This is why I'm optimistic about the stuff that's going on which is publicly visible currently, I've seen the very tangible difference that the new codebase makes.
Anecdotally, I suggested a code change when I visited STW last year and the reaction I got was like I'd asked for the mortal soul of their first born. Now, it's actually happening with little drama.
Flashy,
This is pure speculation on my part but it may be that we're seeing extra logouts due to ongoing development.
Nonetheless, once the dust has settled, if it still persists then if you and - who was the other, bikebouy? - are willing to work with me I'd like to have another stab at pinning this down.
" it’s actually happening with little drama"LOL are we looking at the same forum?
It's not as good as 2016 but it's better than 2017.
Happy to help out, no problem. Just PM me when you’re ready.
“Really not bothered by the inconvenience of the remaining bugs. I can now work around most of them. Even if I couldn’t this forum has way, way too much great info on it and some remarkably helpful and knowledgable people on it too.”
This ^^^ about sums it up for me - there’s always something interesting to read, always someone who knows more about things than I do and always too many “For Sale” items to tempt me. What more do you want?
Plus, frequently, some real empathy and humanity to balance out the occasional cockish-ness. For an Internet forum it’s a pretty “human” place and that, I suppose is what I like about it.
Just read this on the BBC and for a second thought I'd logged on here by mistake...
"How many people have to hate an update for it to be reconsidered?" she asked.
Kylie Jenner asked her Twitter followers what they thought of the changes, and then agreed with a follower who replied that they hated it.
Snapchat reiterated its statement that updates "can take a little getting used to".
"We hope the community will enjoy it once they settle in," the firm said.
I'd insert a smiley if I could remember how. 😎
Just had the pleasure of typing a lengthy thread response using the quick reply window, hitting submit and then being told I had somehow been logged out since my last visit... And my reply is gone.
Lovely. :/
If you hit the back button in your browser you'll go back to the reply to thread page and your message will (should) still be there. Copy all, log in, paste. I've had to do similar in the past either due to being logged out or being outside the 15min editing window.
I think a solution or maybe the solution is, backup database, export data in a importable format, acquire decent reputable off the shelf forum package, and import data (with a bunch of scripts and transforms to map this and that).Fair bit of work, but end result is something that isn’t a mess. Possibly.
I think the extra cost of getting a competant developer in to do this might make this an unpopular route...