Who were they and where?

write a strongly worded letter to the daily mail

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Pwned.

daily mail it is, i shall use "appalled" a lot

you also need to mention cancer, immigrants and the work shy and possibly blame europe or pc gone mad

Name and shame, then we can all post on their FB page.

maybe they think some regular joe telling them how to design a bike is just a bit innapropraite and really don't want to give customers the impression that as a company they know nothing about designing a bike and rely on customers to tell them what's wrong?

what exactly is the problem you've identified?

an american company who have now all gone home for thanksgiving gggrrr

Start your own facebook page with something that refers to the company as the name, and fire away (carefully so as not to get in trouble)

Is the OP still not going to enlighten us?

pointless thread !

twitter's quite a good place for a spleen vent, too.

Without knowing who the OP is, who the company is, or any details of the technical problem, it's hard to say anything.

However, attempting to make potentially damaging allegations in public about a company is a good way to get yourself sued, so if you do you better have good evidence from independent experts and be ready for a fight.

Most manufacturers are reputable - if someone finds a problem they want to fix it - to protect themselves from lawsuits if nothing more. So they may already be acting on the problem if it really exists.

Best thing to do, if you really are convinced there is a problem, is to privately ask some others in the industry if they agree with you...

daily mail it is, i shall use "appalled" a lot

Appalled is insufficient for the Daily Fail.

Minimum requirement is to be outraged, & a tenuous reason why it's all Gordon Browns fault.

It's not the death dealing Tektro Lyra brakes is it?

I've repeatedly tried to get in touch with these guys through their limited contact options but they've ignored me. i think it may be time to alert people who aren't already aware of the fundamental and extremely dangerous design flaw these things have. There's a reason lots of people haven't already complained about this, it's because they're dead.

Maybe I'll make it a christmas campaign.

you want to post on fbook but wont enter into details on here?

my advice is to get out more.

Interesting, Samuri - I almost bought a set - glad I went for the BB7s instead! What's the problem with them?

pc gone mad

Should've used a Mac.

As the pads wear down, the cam that drives the moving piston forwards goes further and further along the thread in the caliper in exactly the same way that all mechanical disk brakes do.

As the pads wear down you also adjust things to keep it all nice and tight. With Lyra brakes (and presumably potentially others too), once the wear reaches a certain point (but still well within the threshold they state in the instructions), the cam reaches the end of the thread and drops off the end. This causes it to fall into a dead zone at the end of the thread.

The user experience is one of pulling the lever to brake, a sudden twang and then no braking capability, whatsoever.

Now you don't just have a brake that doesn't work very well, you have a brake that doesn't work at all. It's ok though, you have another brake.....which has experienced similar wear....TWANG!

*now* you have no brakes.

There's only one reason why I'm alive today to post this and that's because I ride a fixie.

joao3v16 - Member

...

Minimum requirement is to be outraged, & a tenuous reason why it's all Gordon Browns fault.

Except that it mostly is.