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I think they're great.
Order loads of stuff to try on and find the right one, that fits best, at your leisure.
Package up the rest and return (for free) them a month or 2 later for a full refund
Although sometimes i don't get any haribo and 50% of the time its not the sour ones 🙁 i did complain to them about missing my haribo once, but i think the person i was on a 'chat' with from their website had had a personality bypass....
That reminds me, i must send back that stuff i ordered in April fro a full refund!!!
Gary M - a £200 present isn't too shonky! 😉
Buckster - a slightly effete man-bag, but a very cool ladies bag. Mrs B loved it.
Ginger one - a bit harsh, but if only they could be as swift as the STW community! I dealt with them 1st, and came to the forum 2nd, and most helpful it has been too! Fair point about discount tho.
I'll resist the temptation to comment while they still have my item hostage.
Tweet them a link to this thread.
@Wigglebikeshop
Their strapon range seems to have far fewer colour options than CRC.
After a while I found it was cheaper to just buy the haribo
Their strapon range seems to have far fewer colour options than CRC.
*s*****
there are 3 sides to every story...
Your Side
Their Side
The Truth - normally somewhere between the 2 others....
So if you say 2+2=4
and I say 2+2=5
then 2+2=somewhere between 4 and 5?
🙂
My Knog Blinder light went on the blink after 18 months. Sent them an email, they replied within 12hrs to say send it back, they'll pay the postage and send me another. First problem I've had with a product and they've been faultless.
Mixed experiences here - including paying for faster delivery and it taking forever... Missing returns after confirmed as returned.
Have to say I've had all good experiences with Wiggle so far (including returns), but I was shocked when there was no Haribo in my last order... just a silly tablet thing used for cleaning dentures I think ?
... OP hope you get a refund sorted soon
To be fair, all companies drop the ball from time to time. Nothing will ever stop mistakes from being made. We dealing with humans.
In my experience living in NZ they deliver with a good time, prices are great and their returns have always been quickly processed.
They are one of the worst companies around if something goes wrong. The main problem being you can't phone them, they don't respond to emails and their 'callback' service only seems to exist on paper.
Set of Pikes being warrantied, sent them back and they forwarded to SRAM/Fisher. A month in got told it was warranty and I'd get a new set, then waited over another month being ignored etc before they basically said they had no idea what was happening and had no idea where the forks were. Eventually I just got my money back. Two months + off the bike.
Comparing them to the obvious, CRC, every time I have had a problem I've phoned them and they've sorted it. It's not difficult to have a phone.
[i]Comparing them to the obvious, CRC[/i]
I wonder if the CRC call centre will be one of the victims of the Wiggle take over?
Can't see Wiggle opening one to fall in line with CRC's practices.
Bodgy, You have a girlfriend who appreciates bicycle realted leatherwear (exceptional taste), yet you don't like Haribo (disasterous taste). So I'm not sure what to make of you yet 😆
The most annoying thing is that even though it was presumably pretty obvious that it was return of a product that was defective on arrival they didn't send out a replacement to you immediately.
Them requiring chasing rather than proactively chasing manufacture and updating you - normal for any retailer IMHO.
The cock up in last response to you - depends on if all the reference numbers etc were included in your email and they just didn't bother to bring up the history or not.
Overall I think you've called it a bit early, they may still sort this out and redeem themselves.
The most annoying thing is that even though it was presumably pretty obvious that it was return of a product that was defective on arrival they didn't send out a replacement to you immediately.
That's what I don't get.
Your legal contract of sale is with Wiggle. If they decide to send a return to Brooks, the distributor or the Queen, that's their problem; I'd still be expecting a replacement by return, or my money back. Once the sent-away product comes back, they can put it back in their stock. Everyone's a winner.
Having to wait a month whilst they faff around 'fixing' a brand new product that was faulty out of the box is ludicrous, and why would you want (or indeed, accept) what is essentially then a refurbished product?
In true STW style, I have not read most the thread. After how long had the fault developed? If within the first month, like Cougar, I would have expected a refund/exchange.
Even after a month I have had Wiggle send out replacements, tho.
Just seems like something has fallen through the cracks, as this doesn't seem to be usual operating procedure.
[i]After how long had the fault developed?[/i]
6 minutes 35 seconds.
[i]"buckster - Member
On the less helpful side, did you know the bag is designed for men?"[/i]
no sign of a man bun in any of those ss leather bag toting pics - might be a man's bike but that is a flat chested female
usually very happy with wiggle but I did lose it once in similar circumstances - goods faulty on arrival and a long winded needs assessment pile of dross - retailer responsible not their supplier. (a full stop)
Just for balance - I hate Haribo. They taste like soap.
You are Gary Cherone and I claim my £5
A bit extreme?
CRC are indeed very good - always dealt brilliantly with any issue I've had
Really hope the takeover means Wiggle get CRC's service and not the otehr way around.
I've had a pretty good experience of them as a consumer. I was a customer of the shop that eventually because the Wiggle behemoth and its been amazing to watch [s]take over the world[/s] expand.
They are however a disaster zone to work for. Can't put too much detail down as it would get current HR & management types in trouble but it's fair to say it has grown faster than its infrastructure could manage and as a result has treated some employees dreadfully.