Has anyone on here got any experience of returning a legitimately imported frame, to the states for warranty attention? Want to know what the best way of sending it out there is in order to avoid the risk of paying a shed load of tax and duty as it crosses borders, back into the states and then back into the UK.
Thanks,
Ghillie.
Don't you mark on the exporting paperwork, it's a warranty return to the supplier?
Also, upon return, they do the same - stating tax has already been paid once.
It can be difficult sometimes and may require appealing decisions etc.
We send quite a bit of stuff back at work for warranty/repair etc. and it's never straight forward, it should be but often not
If the value is less than £390 you'll be OK with it coming back in though
You need to fil out a declaration, a 'controlled shipment pre-alert advice form' prior to posting, to confirm it's been imported and duty paid then it should go out and come back without attracting duty. Call Fedex for more details.
If there is any duty charge for some reson, you pay it then re-clain the original duty fee.
I've done this a few of times.
I found the best thing to do is try and find out who they'll ship the frame back to you with then send it out with the same company.
If you tell them it's a warranty return and keep your reciept when they collect it. Then make sure the returns are marked as warrant repair and they shouldn't charge you.
If you do get charged you'll need to send copys of the original reciept for the frame and the returns delivery reciept and they will refund you.