Just washed & re-proofed my Helium Paclite shorts which I purchased from Evans before Christmas. Noticed that the inside lining is ripped & coming away at one of the seams, outside fabric is fine, me thinks a manufacturers default. Would you....
A. Take it back to Evans to send back to Scott for a decision on repair or replace...waiting time, up to a month but shouldn't cost nowt.
B. Send it to a Gore Tex official repairer (Scottish Mountain Gear) for a quicker repair at the cost of approx £15.
I ask this as I cannot find Scott Paclite Shorts available online. Being a seasonal product, would they be out of stock till later in the year? Evans can't confirm this and potentially, I don't want to be left waiting an eternity to get them back.
Cheers
Hmmm, difficult one. Scott clothing, ime, is good quality and a real shame that it's hard to find. But Paclite shorts would have been very expensive so why should you be out of pocket?
Can you not get a refund and replace with Gore Alp X's that are available from a good many places?
It's very frustrating with Winter gear. I recently returned some Gore Windstopper tights with a broken zip and unfortunately the online retailer made rather a hash of sending the correct ones.
Edit: lining material in Paclite? Am confused.
Luckily, I got them half price at £45. They're miles better than my Endura Superlite shorts, so wear them most of the time, I only wish I bought two at that price.
Just undecided on which route to go down. I don't want to be sending them back and not seeing them for a long time. Not out of pocket much at £15, but why should I have to fork that out? Evans say they'll not refund me the repair, as it's not down to them to decide.
Ime Scott won't want them back so send Evans good pics and they can start the warranty procedure with scott
scott? good quality? Sorry to say this but from the inside view and looking at the cost prices of scott items, I can assure you they are far from decent quality.
Take them back to Evans and get a refund.
From memory the Scott waterproof clothing has received very good reviews in the mags. I've had Scott Summer shorts and top and was happy. Their ladies designs are most appealing but are not to be found anywhere!
It is incredibly frustrating to be without an essential piece of kit so fingers crossed you manage to get it sorted. Do keep us posted!
i have the same shorts, had them well over a year and been brill top qaulity from me
Just a wee update - took them into Evans Glasgow two weeks ago, they have a warranty guy there who's sent them to Scott, who have sent them to Gore in Germany. Now I'm waiting on an update on whether or not they'll be repaired or replaced.
TBH, it gave me the excuse of buying the Altura Attack 3/4's which I managed to get for £45, not as good as the Scott shorts in my opinion but still more breathable than my Endura Supelites.
Bit of a hijack sorry OP, but my Scott paclite shorts (same Evans £45.00 sale deal) self destructed after 5 months with a massive rip across the seat (caught on long nose of my Gobi fizik seat?) ....have assumed this won't be considered a warranty scenario, so any thoughts from the STW massive on best waterproof patching/repair options?
Kiwifiz, check out details in option B on my original post. I found that company through the Gore website as an official repairer. When speaking to them, they informed me they had a picture/quote repair service. Take a pic of the damage, attach it to their online form and they'll get back to you with a quote for repair.
I doubt the patch kit won't help with a massive rip and I was told they're only a temporary fix. Good luck