Bought a bike Whyte 130s from Wheelbase Cycles 18 months later noticed knocking from the shock so decided on a proper shock service as Wheelbase don't do them I tried Evans Cycles in Kendal and they were happy to take my money to service it. Got a phone call and they told are just going to change the shock and have upgraded my shock to a Monarch one. 4 months later shock sticks down and they agree to exchange which I am happy about so I get them to service my front forks at my cost. 3 months later after a ride on WEDNESDAY it was pretty cold -9.6 rear shock sticks down again reverb sticks down and brakes seize!!.
Normal temp everything is back to normal except the rear monarch shock so i took into Evans and they demand a proof of purchase but I don't understand why as its now out of the 2 year warranty but surely the shock that got replaced should have an automatic 2 yr warranty is that right?
Nah, you're on your own now unfortunately.
Fishers (RockShox importer) definitely don't renew warranty when replacing items.
Warranty is from original date of purchase. It does not reset if the thing is replaced or repaired
They changed the shock from the original and the Monarch has a bad reputation at sticking down!!
Any links to unsticking the shock
Is it the Debonair version? Try an air can service and check there's no grease blocking the small holes for the positive and negative chambers to equalise.
Reverb and brakes in cold weather is normal. Shock, just try releasing all the air and pump back up 50psi then push down, do the same again until at desired sag.
air can service cured my monarch plus when it sucked down half way into its travel. it happened shortly after i had done a service on it so redid it following instructions a bit more carefully and its been fine since.
be carefull removing the air can sleeve as letting the air out the valve wont release air trapped in the negative chamber. think i put a rag through the mounting eyelet. went with a bit of a bang when i removed the sleeve.
service manuals are on the rockshox site
^What Bigfoot said. Happened to mine in the cold the other week. Carefully removed the Debonair can (BANG!) when I got home, relubed everything, and it's been fine since.
Monarch air can seals don't like cold weather.
Cold is definitely a factor for me, but it seems that keeping them lubed helps. Both times it's happened to me now, in winter, it's been a while since it was serviced (Spring usually) and it then works fine in similar temps. afterwards.
Evans serviced the shock free of charge and on inspection everything was fine he said there maybe an issue with frame alignment !!!
Will see how it goes
How are the frame bearings? Had a stuck down shock before caused by excessive play from ****ed bearings.
Shock stuck down again after severe knocking after 400 metres shock gone back to Sram Grrrr
That advice about checking frame alignment sounds good.
2016, I had similar issues and found that the frame alignment was out, so the suspension linkage wasn't acting just in the vertical plane but also, the bottom eyelet of the shock wasn't square to the stanchion, but was off set at an angle. If I twisted the two halves of the shock 180° and remounted, it leaned the other way.
For a top end frame, it was a right bag of shite. The worry was, while trying to sort it out, I found more than one frame was like that and also, there was more than one shock like that.
Brand new shock returned under warranty with spare seal kit 🙂