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Too critical?????
My rear end broke on my Ventana right on the wield holding the left hand dropout / disk mount in a similar style to the ti456's on here a week past.
20 days of my 2 year warranty left, quite lucky.
Call Riverside, guy knew immediately what happened no quibble on warranty, he even has replacements in-stock, however they are upgraded items with gussets over the wields that failed, I can have one of those for £65 or wait 2-3 weeks for a old part to be shipped for free, no brainer right?
I also think all the ventanas Riverside now sells have the beefed up rear end.
In addition, he charged me an additional £5 for postage and I have to pay another £5 to post him the broken part.
Am I being too cynical in thinking riverside / ventana have devised a method of getting customers to pay for the material cost of a warranty item thinly veiled as an upgrade?
Change forum name? 😉
If it was fit for purpose in the first place, why did they need to upgrade it? I reckon you'd actually have a pretty good case under consumer law for a free upgrade, even without a warrantee.
Mr Sparkle
"Change forum name?"
10/10
You shouldn't really be out of pocket
I wouldn't moan about the postage for sending the parts back but the rest should be complimentary IMO
aracer
It would seem to be such a common issue he has sent me a replacement which I have recieved, without sending the old part back first.
Would it be too much to think stuff you I'm not sending the broken part back, he has my card details.... hmm quandry.
Would it be too much to think stuff you I'm not sending the broken part back, he has my card details.... hmm quandry.
You could just send him part of it - IIRC he needs these to justfify the cheap price he will have gotten from the importer on the upgraded replacements.
You could have got the original part again for free also. Anyway you've agreed to it now so there's not much you can do.
Part of me thinks you're right to feel miffed.
Part of me thinks a new, better rear end for £65 (or £75) after two years is a pretty good deal anyway.
part of me wonders whether ventana actually has any old ones left anyway
a new, better rear end
Well strictly speaking it's a new rear end which is of the standard he thought he was buying in the first place.
Called Riverside.
Seems like I might have picked the guy up wrongly. He did say he had a replacement in stock, but what he actually did was take one off a bike he had in stock to sell and send it to me, which is different.
So I suppose it is not a common fault as I assumed, you know what they say about assumption, and he has refunded my postage costs.
I just wanted a few opinions before calling up and ranting about surprise postage costs.
In light of the guy taking a shop bike apart so I don't have to be off the trails for long I've changed my mind!
Too Critical???? - In retrospect, yes.
Good service ?
aracer - MemberIf it was fit for purpose in the first place, why did they need to upgrade it? I reckon you'd actually have a pretty good case under consumer law for a free upgrade, even without a warrantee.
The same with the postage - except at two years old I don't know how good a case you could make under the sale of goods act - it would be on the purchaser to prove that it was a manufacturing or inherent fault.
My experience of bike warranty has always been they don't accept any liability until they have had someone inspect the part!
The willingness of Riverside to send me a new part without seeing the broken part first and inspect it, before deciding on a warranty part, made me wonder why, and guess what I came to the wrong conclusion!
They were just being nice. I wish they had told me I was getting a part off a stock bike.
My only other warranty issue was a while back and it was a completely different experience, guess you shouldn't tar everyone with the same brush.
I have found Alan at Riverside nothing short of fair and honest in all my dealings with him.
When i bought my last X5 off him I specced the HD rear end as well, it was done so people could run bigger discs without breaking the chainstays. Which I'm assuming occured more than once.
I dont think the mod/HD upgrade is to overcome a design fault.