get an email from them confirming your purchase,paid through Paypal and got the invoice but have heard nothing from the Hong kong guys.
and how long did they take to arrive and did Royal Mail deliver?
Rich
i got confirmation from dx before i received my paypal confirmation. i think my order took approx 7 working days and it wasnt royal mail
Any ride reports yet?
Manda's has arrived today.
Might try it out later.
Which one one did Amanda go for?
I got an email with a tracking id on it which you could use to see your order state. It took just over a week for mine to arrive. Royal snail did deliver them.
The bar mounted one.
Thought I think they're both the same aren't they?
Can you not check online?, should show the order status...
After the shipping conf email came with the tracking no they took about 5-7 days. Delivered by RM.
Site seemed to crash when I clicked ,so no info to track only have my paypal track id.
Seemed very strange I have emailed them now though pasting my paypal reciept
If it's the one i think we're both thinking of they are indeed the same...
Stu will you give some feedback please?
thx
Will do.
Rich
Exact same thing happened to me. Sent them the PayPal receipt.
Worryingly my DX cart still has the light in there
ive had the dx light for a month now, fantastic little light, plenty bright enough for tight singletrack, battery l;asts about 2.5 hrs on full
sems very well made, only problem with mine,is the battery indicator in the button shows red for about 30 mins aftre a full charge, then goes green, and red again when its nearly discharged, apart from that , no problems at all
I ordered the helmet mounted one yesterday - purely because it was $1 cheaper and you get the option of helmet mounting 🙂
I got the same experience as you lot when placing the order - completed fine through paypal but got a blank page after hitting the confirm button and my cart failed to clear. I've also contacted them with the paypal receipt, so hopefully it'll all be ok and sorted fairly quick sharpish!
easygirl
Re battery indicator light thing, my one does that too. Weird.
postierich
Yes mine was delivered by RM. It probably arrived in the UK ages ago but with all the lazy posties being on strike it is probably being kicked around the sorting office!! 😆 😉
Regards
postierich - I have the same issue, purchased some kit last thursday, site crashed at checkout, money taken from paypal account, received paypal email but no email or order number from DX.
I immediately logged a ticket in their system but have still had no reply and the ticket status is still "not assigned". Maybe they'll just sent it, maybe I'll have to go through PayPal to resove the issue, who knows..... I know the little chinese dudes are probably flat out tight now and I should have ordered the bloody light a month ago!!! Oh well, you live and learn.
Heres my original post...
http://www.singletrackworld.com/forum/topic/dealextreme-2
I'll post any updates as soon as I have them.
Looks like I am another victim of the "blank screen".
As suggested in the other post above, I tried to create an account to view my order but got a message saying that DX couldn't complete that request at this time and that I should try later.
Have tried to create an account again just now, but now it states that my email address is already registered. Excellent I think.
However, tried logging in and just get the message that my account is not verified. However, I have had no confirmation email through which to verify the account.
And can't do self verification as I have no order no!!!
Catch 22.
Looks like I'll have to sit this one out and hope a light turns up sometime in the future.
I got the blank screen too with no conformation mail so I sent them an email and then decided to try and register an account with them and that worked fine. My light shows up as waiting for supplier.
SSS how was the light?
Have sent the required "paste" of the paypal confirmation and that ticket is showing on their system as having been recieved, so I have no reason that to believe that the order wont be processed at some time.
But would still be reassuring to have a confirmation from DX.
FieldMarshall - what page did you post your question/contact through on DX, mine is still showing as pending and not assigned.
When I didn't get a DX order no or confirmation email, I clicked on the "contact us [/u]Here[u]" on the track a single order page.
I then followed the "Order not shown in DX account" link and pasted a copy of my Paypal confirmation.
When I did this, I got a reference/ticket number.
At the top of the same web page as the "Order not shown in DX account" link, there is a link in blue entitled "Request Status History". I typed in the ticket reference and my email address and up popped a copy of the request I had sent.
The Status part of this stated "Request has been received - waiting for processing".
Sorry if the above was a bit long winded but just trying to be as helpful as possible.
By the way my DX account now seems to work and you can access the same information once you have logged in. My account is now showing a DX order no and the message "awaiting supplier" so I assume all is well.
are the badr and helmet lights the same claimed 900 lumen output?
Anyone not receiving order confirmation from dealextreme, heres the link:
http://www.dealextreme.com/forums/Forums.dx/Forum.-205~threadid.375429
Cheers for posting up the link to the DX forum Duckers.
Must learn how to post pics and links sometime.
Just post the URL and it will appear as a hyperlink, for pictures surround with URL of the picture with [img][/img]
I've found (through trial and error), that if you use the normal Paypal checkout rather than the Express Paypal checkout then there's no problems with blank pages. The Order COnfirmation screen pops up and you receive a conformation email.
I placed an order with them ok on 20/09 got the confirmation and everything. Order status is still down as 'waiting on supplier' starting to think about cancelling tbh...
Cheers for the link!
Still no contact 🙁
Rich, just a thought but all of the emails I've had from them have the following email address:-
sales@dealextreme.com
When I had a problem it was being dealt with by someone called Evelyn. So I emailed evelyn@dealextreme.com the next time & it seemed to be dealt with quickly, & I didn't get a "Not-Delivered" type email in return. So it might have gone straight to somebody.
Just a thought.
evelyn is really gonna appreciate that post!
Same here dt78 🙁
Edit- just checked again and it seems to have changed to 'packing' woohoo!
Finally had my account activated.
Item "awaiting supplier"
Edit- just checked again and it seems to have changed to 'packing' woohoo!
Me too, double woohoo!
Hi,
I ordered some lights about a week ago.
Like others I did not receive a order recipt. (I did get a paypal one.)
Following the advice from above, as it was my first order I created an account. Now I can see my order "waiting supplier"
So hopefully it will arrive sometime
Cheers Iain
Ordered 14/9, dispatched 25/9, still waiting.
Aha!! I opened an account and my order is showing!!! Woohoo!! its still awaiting supplier though so we'll see how long that takes, it'll be summer by the time it arrives!!!
To over 3 weeks to get to Scotland, worth the wait though... well made, compact and lasts well... 2.5hours and still going.
Seems as good as other folks exposure MaxxDs, except about £250 cheaper.
Think I may get another for helmet soon.
Got my P7 torch in 4 days. It is fantastic.
It's currently a public holiday in hong kong, DealExtreme are closed until 4th October. I would imagine there will be no change in order status between now and then.
http://www.gov.hk/en/about/abouthk/holiday/2009.htm
Arse, the tracking on mine has just gone to 'being processed for departure from Hong Kong as of 1-Oct-2009'
It was apparently shipped 5 days ago but still hasn't left Hong Kong 🙁
mine took a week between deal extreme shipping it and it leaving hong kong... ordered on 10th september and still not here...
I ordered mine on the 8th pjt201, and it arrived yesterday.
WANT WANT WANT!!!
Getting really impatient now!! 👿
Mine was ordered on the 21st and has been at a status of "packaging" since the 30th.
A guy at work ordered his the day before me and they came a week and a half ago...
Ordered on 21/09/09 just gone to shipped today. Two full weeks to shipping. Not good, but you order from DX and you have to be prepared for it.
IF they fail- are they easy to open up and solder etc? Qualified person of course). If they are a copy of another 'well known' brand can you send them off to a known repair place here in the UK for repair? Just thinking (about ordering but also what if's) 🙂
Still awaiting supplier 😥
I ordered mine on the 20th and its still showing as awaiting supplier - tonight was lovely too and im sitting here wishing i had my 2 P7's and my C1 for the helmet..
Hopefully they will be worth the wait.. 🙂
Mine were ordered on the 21st and I've had an email to say they're shipped.
Ordered mine on the 27 September and they left Hong Kong today for the UK, hopefully wont be to long a wait. A few guys I know who live in Glasgow have all had there lights within within 2 weeks of purchase. Seems to be random or they favour certain postcodes.
Im out in Argyll so im used to thing's taking ages but TBH im getting itchy, especially when other's keep saying how good they are 😆
Still awaiting supplier here too!
Not too much of a problem as i can't ride due to getting over a prolapsed disc in my back!
Update: status changed to shipped (ordered on the 20th). Lets see how long it takes - glad I ordered early this year 🙂
my delivery date has been up and down like a ...............i'll stop here.
Safe to may am more than miffed about the delay since 18th September !!!!!
Order in stock..... ok wrap the ****in thing up then and send!!!
Got mine today
Order in stock..... ok wrap the ****in thing up then and send!!!
If you want Waitrose service, don't buy from Aldi 🙂
Status changed - Order Received - in stock
Woohoo!!!! not long now!!! only I need more warm kit, its getting colder and wetter.. my night runs are almost reaching the 2-layer point...
Bad news - Bastid order gone back to waiting for supplier 🙁
Not a happy bunny.
Ordered on the 24th and its just gone to packaging. My Hope 2 started playing up yesterday so the little Chinese fellers better hurry up!
Status changed - Packaging.
F###ing packaging!!! woohoo!!!! CAPITAL WOOHOO!!!!!!!!
If the light itself is as exciting and dynamic as the order process I will just explode in my lycra!!!
ordered on the 26th Sept - it is currently "shipped via tracked air mail"
🙂
last thing i ordered too 3 days to land from that stage 🙂
think i'm gonna have to order one of these for the bars cos the switch on one of my fenix l2d torches pretty much burst the other day...
will my fully functional fenix light still be usable as a helmet mounted spot along with a DX as a flood on the bars or will it just not have any point?
My holdup seem's to be the Ultrafire C1 Cree i bought for my bonnet, bloody thing's are out of stock as far as i can see... 😥
will my fully functional fenix light still be usable as a helmet mounted spot along with a DX as a flood on the bars or will it just not have any point?
thats what i currently use, its always useful to have a helmet light. dual fenix helmet light is good but the weight starts to become more noticeable.
ideally a dx helmet light on the lid would supplement the bars perfectly.
Its been sent woo hoo.
And last night my Hope died after only an hour 🙁
Status changed - Shipped via Tracked Air Mail
Now it'll be lost in the Royal mail postal strike. why do they decide to strike in the run up to Christmas every year? Sack the lot and go back to pigeons.
Status Shipped and on its way,had a word with the boys @ Heathrow Hub and there will be no delay on the gear from HK 😉
Btw worked for Royal Mail for 12 years and have never striked @ Christmas!!! we would miss out on our tips 😆
Ps. Has anyone got the link to the page to buy them?
Still waiting since 14th September. 👿
I ordered mine on Oct 2. It's in stock.....
SEND IT!!!!
Tue, 22 Sep 2009 20:02:22 mine was dispatched. I got it friday last week
its awesome 8)
Seems to be totally random as to when they send them out.
Mine ordered on the 21st Sept, not sent, noticed others ordered on the 24th have been sent.
This better be worth it!!!!
Woo mine turned up today (well a card for them did, will have to wait til tomorrow to pick them up). 🙂 🙂
Now I just need to stop being ill so I can go out biking again.
postierich, do you know I was thinking of you when I wrote that last post! (not in a gay way though...) I thought "should i or shouldnt i, theres at least one postman on STW and I dont want to offend"....