[Closed] Superstar Components hate campaign..... Pike?

dissatisfied customers tend to make a lot more noise than satisfied ones.

I think it takes both a baddly run business with poor customer service and a bit of a "loopy" customer

The Love/hate is still faultless - it has been ridden once though as i only SS in winter so I reserve the right to abuse you at some later point 😉

You could always post a message of support for Superstar on the AntiSuperstar facebook page.

My friend just did.

Your "friend" is Fruit and I claim my inferior product with woeful customer support 😉

Had a couple of wheelsets off SS. Both suffered premature bearing failure, and one set suffered loose spokes after a few rides. I didn't make a fuss, I ordered new SKF bearings and tightened the spokes and cracked on.

You cannot pay dirt cheap prices and expect the world. My wheels were still a bargain, even with the new bearings on top.

My only worry is the resemblance of Neil to 'Chucky' in the photo on the website.

Generally v.happy with SS. Years ago on new Avid pads they wore to nothing in one ride; bought SS ones at 1/4 of the price from them on.
Some don't last and some de-laminate but worth the money IMO.

Wheel builds are shi~~~ and the customer service response is to return them. Not acceptable and costly to post. They were however cheap and as I can sort my own wheels I didn't bother. OK for me but not everyone is getting a bargain.

I "headed over to the Support Forums" but didn't get any support.

Have a good mind to start an AntAntiSuperstarComponents site, with unsupport forum.

is this the guy who had a freehub go tits up and then sent it back and claimed SS had busted it when they fitted a new freehub, or something? (I lost interest quite early on, I just remember him insisting that small claims court would be the answer)

Blimey, its a bit easy to find out where this guy lives, isn't it?

Maybe Neil @ SS could do the 'who is' thing, and send him some concillatory haribos.

When you register a domain, you can opt out of your details (other than your name) being public through whois type queries (if you're not a company, that is). He obviously forgot to do so...

Maybe Neil @ SS could do the 'who is' thing, and send him some concillatory haribos.

Perhaps the AntiSuperstar thing is actually an amazing guerilla marketing plan, devised by Neil himself.

It could be 🙂

For all that I and most people know that they certainly can be pretty crap at customer service, they do also offer some decent stuff and so long as you go in with your eyes open, that can work ok.

Dammit, I've done the advertising for him!

brant goes "LIGHTBULB"
>>>>>>www.anti-on-one.com<<<<<<<

Customer service should always be good, price is not a factor in that.

Sometimes businesses and customers make mistakes, behave illogically or are unreasonable. It can happen on either side of a transaction.

You cannot pay dirt cheap prices and expect the world.

If the product isn't fit for its intended purpose then it's up to the company to repair or replace it.

I had an alpine mkII and now have the PAC (that i always wanted)

*dialled fanboi*

i would rather give up riding than buy from SSC.

Perhaps the AntiSuperstar thing is actually an amazing guerilla marketing plan, devised by Neil himself.

well www.anti-on-one.com is available. I can see brant registering it just to stop fruit buying it 🙂

Are the brake pads any good then? Need some code ones, any experiences good or bad?

Can you really pay with peanuts?

What's it all got to do with a performing monkey ???

You could always post a message of support for Superstar on the AntiSuperstar facebook page.

My friend just did.

And there it was - gone! A little bit of censorship there. Don't let the facts get in the way of a good moan.

Are the brake pads any good then

Yeah they are fine, I've had one delaminate out of about 40, it was quite alarming, but it was old and rusty and down to the last few mm.

Are the brake pads any good then?

I can well believe that different batches will be of varying quality though! I stocked up cos they were cheap. Wouldn't bother buying again tbh once they run out.

If you ****ers have got something to say, say it in a email to me or better still have the balls to come say it to my face !

Cowards...

I came on here, as a victim, having invested and lost 400 quid in a set of faulty wheels that Neil himself damaged and got away with it, and you don't think I have the right to be pissed ???? are you flaming nuts ? IM TRYING TO SAVE PEOPLE GOING THROUGH THE MESS I HAD TO GO THROUGH!

How about I come take 400 out of your pocket, see how you like it ?

You lot should be ashamed of yourselves, I came in here as a victim to offer support to other people who have been ripped off, look how you behave! anyone would think you all worked for SS.

You lot totally lower the tone of this forum, who wants to listen to all this trash BS ?

As I said, "SAY IT TO MY FACE IF YOU HAVE THE BALLS" instead of hiding behind your plastic keyboards... why you turn aggressive on me is beyond me, I am offering a legitimate support site for people who have been ripped like I have, by stories I have read (which I provided a link for) to members of this very site ffs !

So this is me PIKE as I said if you want to ask me anything ask me direct, or trash talk and hide away if that's your style.

I haven't taken my site down I am ADDING to my post and it clearly says launch at end of this month.

You know that leaving the forum thing you said you were doing? You're quite bad at it.

Can I have the link to your court files? The one on your site isn't working (or I'm useless)

Flounce fail?

Dink dink
Round 2. 😀

[i]why you turn aggressive on me is beyond me[/i]

there's only one person being aggressive on here, chap.

Would love to hear the other side of this story.

SAY IT TO MY FACE IF YOU HAVE THE BALLS

This is the kind of casual sexism that puts women off using this site 🙁

(by the way, I have a metal keyboard - so I am assuming your rant wasn't aimed at me)

You really do need to see a therapist asap, you have some serious anger issues which need addressing.

It was only a set of wheels for a push bike, get over it.

Someone needs a hug...

Tablet, so no keyboard as such....

Someone needs a hug...

Personally I'd be prescribing Diazepam or horse tranquillisers...

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Ketamine? Just say niegh. 😀

Personally I've not had a single problem with Superstar stuff, bought loads off them over the years.

Where can I find your face? Which balls? The balls of power? I have them!!! You sir, are a silly billy.

Sorry but one week on your page has three likes... that's not a crusade, its just a guy going for a walk with a one imaginary friend and one mop with a face drawn on it badly, in crayon.

I have been critical of SSC in the past, I stand by those points, but I buy from them too. It's a contrary position I am capable of holding and I hope through custom and feedback to encourage them to be better. But you sir are a tool, a bitter nasty tool. I'd pass you teddy back into the pram but I don't think you deserve it.

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SS could not afford this kind of marketing campaign, They must be loving it.

Their Long handle hex keys are ace 😀

Ever considered anger management classes?

You sir, are a silly billy.

Sorry but one week on your page has three likes... that's not a crusade, its just a guy going for a walk with a one imaginary friend and one mop with a face drawn on it badly, in crayon.

Epic!

I found this very very funny at first but the more I hear from pike the more I'm concerned that superstar isn't even close to being the biggest problem in his life.

Seriously, forget superstar, move on, calm down and find someone to talk to.

I have no useful contribution to make, just so I can say i was there 😮

Never had any probs with ssc. Had headset, bars, seatpost clamps, grips.

FWIW You might want to try considering whether or not an aggressive attitude will win over the "****ers" on here.

Chill out mate. Ignore the posters on here as alot seem to form a vicious mob when they've found a good victim, and then proceed to bully/rip the piss/whatever you want to call it.

Doubt you'll change peoples minds about superstar though, they're generally cheap and good.

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What davidtaylforth says is true.. Although anyone that takes themself a bit too seriously is leaving themself open to ridicule..

That's just a fact of life

Chill out mate. Ignore the posters on here as alot seem to form a vicious mob when they've found a good victim, and then proceed to bully/rip the piss/whatever you want to call it.

Word.

As I said on the other thread, if you reword your website so you are [b]just[/b] stating the facts then you will not be giving people ammo to throw back at you. As you do come across like someone who has had their dog run over, as opposed to getting some rubbish service and some ****y wheels. Yes I know you feel you have been ripped off, but the very worse scenario is you have to get a new hub laced into the rim. This won't ruin cycling for you, it won't make your house explode, but yes it is a poor show from SS.....if what you say is accurate.

As also mentioned, have you tried to get your money back via your used payment method?

Would Mr Pike behave like this if he walked in a new pub and wanted to make friends?

Just seems a really odd approach to win people over to your way of thinking?

Can I break with what seems to be tradition on this (and the other) thread and be objective?

I've only ever ordered brake pads from superstar, loads of sets. One pad split and half the material came off the backing. Could have been nasty, but wasn't. One-off failure could happen to pads from any of the big brands. I will continue to order pads from superstar.

I would order other stuff like grips and other lower ticket items from them. Their initial customer service seems fine, but I've never had cause to test the returns side. I would think twice about ordering higher end items from any outlet that began life under-cutting large retailers on low ticket items. Under-cutting legitimately of course. For example, I wouldn't buy a LCD TV from Aldi, even though they do stock them. I view this as common sense.

I have had good and bad experiences with other retailers. R53 Sport did eventually send me some spares FOC, but only after a mildly fraught sequence of emails. But they did sort me out in the end. I was a bit miffed about a gushingly positive thread that appeared on here about them a couple of days after. In that case, the retailer was trying get a large ticket purchase, so probably went out of their way to help. I would put that experience as 'neutral' in the end.

On One were absolutely flippin marvellous a couple of weeks back, swapping a frame that had probably been courier damaged practically without quibble, although i did have to drive to Rotherham to do it.

Whatever the outcome of your good (and bad) experiences, it is very important to keep things in perspective. It really is not the end of the world when you get turned over like this. Annoying, yes. But not something to become a convulsed ball of rage over. Please take a couple of days off from being so annoyed, it will do you good, I promise!

Would Mr Pike behave like this if he walked in a new pub and wanted to make friends?

Just seems a really odd approach to win people over to your way of thinking?

There's no doubt allsorts of reasons that plenty of people can't just go into a pub and make friends. Probably not the time and place to discuss it though!

Maybe not but walking in shouting and swearing isn't going to be high on anyone's list of 'good things to do'?

Please take a couple of days off from being so annoyed, it will do you good, I promise!

Please don't, I'm just popping out for octopus biscuits

Regardless of whether the wheels were faulty or damaged, being that angry and bitter about anything doesn't do the person any good whatsoever. I'd go so far to say that he's doing himself more harm to his mental health than commercial loss to SS. He really needs to just move on and get over it.

As someone that has suffered from mental health issues for a while, I'd really urge you to speak to mind or such like Pike. Seriously man they were my first port of call early this year....9 months on and I'm really starting to turn my life around. The kind of irrational thought processes that you seem to be going through are similar to how my mind operated earlier in the year. Trust me, ranting on stw is not the outlet that you need.

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I have an unused packet of SS sintered brake pads in the shed.
Now i dont know whether i should crush them in my stw issue record bench vice, jizz on them and set them on fire or pretend ive never seen this thread and carry on my normal daily life.

Footflaps, that is spot on.

I'm not pretending that I haven't completely lost it on occasion when trying to get a stupidly tight tyre onto a rim, or bleed a set of Hayes brakes, or get a Hope free hub body off, to name but a few things that really boiled my piss.

I even remember having to get a pair of pliers out of my lawn using a screwdriver to dig them out having wanged them down with such force.

But I realised at the time, and do now, how ridiculous getting into such a state was and is. It really doesn't do anyone any good. Carrying it around for weeks on end is just going to make it worse.

Quick story about someone losing their rag and paying the price. My brother in law is a golf pro. One of his contemporaries was regarded as a bit of a hot-head. He was playing in some tournament or other that was quite important. He missed a simple putt, and threw his putter javelin-style at his bag. Unfortunately his throwing was better than his putting and the putter sailed perfectly into the bag. And knocked the bottom out of it. He didn't have a caddy, so he had to then carry his clubs around the rest of the course in a sort of bear hug type way.

Hopefully he learned a valuable lesson. He probably didn't, though, for that is the way of things.

Excellent! This place is a like a bicycle soap opera & someone round here has quite clearly spent all the Christmas club money & is now smashing everything up in a rage.

kaesae, is that you? We have missed you.

I love this sort of thread.

I want to read the court case details, please fix the link. You lost the court case didn't you?

Hah..
That's a pathetic lesson dannyh.. My stepdad had rage issues and was always in a foul mood..
One day after his breakfast time row with my mum, he stormed out of the house, kicking the plate glass in the back door after he had slammed it shut..
Oh how we all chortled at his partially severed foot, and how gleefully we tormented him over the following six months that he spent in plaster

IM TRYING TO SAVE PEOPLE GOING THROUGH THE MESS I HAD TO GO THROUGH

I think what folk are trying to tell you is that they wouldn't have got into the mess you're in anyway because:

a) They have a sense of perspective;
b) They would not buy expensive stuff off Superstar;
c) If they did buy expensive stuff they wouldn't expect it to be brilliant for half the money.

Business is business. No one has died, and you've made yourself a victim. You're being reminded of the old adage of "buy cheap buy twice".

Say what you like about the OP but it doesn't detract from the fact that Neil is a total ****ing ****er. **** his 31 and he still lives at home.

Say what you like about the OP but it doesn't detract from the fact that Neil is a total * *

Because....?

.....and goodnight everyone. Sleep tight.