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[Closed] SUPERSTAR COMPONENTS

samwise · 2012-03-08T11:12:03Z

whats peoples thoughts on the company? ive made a few orders and thought not too bad but then i ordered a floating disc rotor and it arrived bent in only a jiffy bag (probably why it bent) i contacted there customer service who advised me to bend it back. this didnt really work so i emailed them again they then told me bending the rotor would void warranty (confused as to why they'd tell me to do something that'd void the warranty. they then asked to send it back for inspection ( the rotor was like this went it arrived. i asked if they could send me a replacement with the means to send the broken one back, i also suggested they packaged it better as a jiffybag didnt seem adequete to for a disc rotor i thought a box would have been better as would with stand pressures in transit. if theyd sent a replacement it would have reduced my time without being able to use my bike) they wrote back telling me that theres not really much they could do too make the packaging more secure and that if i wanted a replacement id have to send back and wait for inspection (they kept implying that the disc being bent must have been my fault). a little annoyed with this as was in no way my fault and thought superstar might ave gone out of their way to help me as the company statement states. i then asked if they could just refund the package an postage costs so that i could send it back to them and again they were no help their so now im waiting to get paid to return a poorly packaged item that arrived broken. disapointed as their was more from the superstar catalogue i wanted but after my experiences i dont want to go back. for me customer service is the difference between a good and bad company, and superstar just dont seem to care about their customers

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SBrock

Posts: 0

Free Member

I have been reading this thread and feel I need to come to Supersars defence, I live round the corner from there unit in Lincoln, I always pop in there whenever I need brake pads, I have also bought from them some Nanotech pedals and a BB which lasted one ride in the Dark Peak, however I took the BB back said I wasn't happy with it and he refunded me.
I have always found Neil and his staff always very pleasant and always willing to have A chat when I pop in.
It's obvious some people's experiences are not the same, but on the face of it I have no problem with him or his products.

Posted : 12/03/2012 4:59 pm

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