Superb customer ser...
 

[Closed] Superb customer service from Cotic

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In summary a new frame is on its way. Put some new wheels into the Soul a few weeks ago - 2.35 tyres so taking up more space in the frame - and discovered the back wheel wasn't sitting straight. Took the wheel to the shop to see if it needed re-dishing and turns out it was the frame that was skewiff. Email to Cy with photos to show the issue and new frame in the post in 3 weeks time. Lovely.

So thanks to Cy and thanks to Dan and Roger at Head For The Hills in Dorking for use of the Dropout Alignment Tool. Xmas has come early!


 
Posted : 09/11/2009 1:58 pm