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[Closed] stw anniversary mag in Tesco but not in my letter box

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Oi philconsequence,

What do you mean shandy drinking southerners??

But I have not got mine either, was a present from the Wife, so should I blame her for a late present? I will have to buy myself something else to pass the time... off to CRC.


 
Posted : 11/03/2011 6:58 pm
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Brilliant. I love these threads.

Does it [i]really[/i] matter when you get the magazine? [i]Really[/i]?

Thought not. Carry on then.


 
Posted : 11/03/2011 7:03 pm
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Not arrived in Rochdale. Strangely the stuff I ordered from Bike24 on Wed has arrived from Dresden faster...

Much as though it pains me to say it (as my brother works for the Royal Mail) is it time to consider an alternative means of distribution?

Andy


 
Posted : 11/03/2011 7:20 pm
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Scxc it does when I have to spend over 12 hours on public transport and will end up buying it in the shop


 
Posted : 11/03/2011 7:31 pm
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Not life and death (wouldn't have time to read it this weekend) but just so you know, it has not arrived in Glos. either.


 
Posted : 11/03/2011 7:36 pm
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No subs copy here in Innerleithen yet either. Hopefully it'll turn up tomorrow for some weekend reading.

Not the end of the world - not like it's STW fault.


 
Posted : 11/03/2011 7:38 pm
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No copies at all here in Toronto ๐Ÿ™ Someone said they were going to look into where I could get hold of one (if only for the boingy seatpost grouptest), but I never heard owt


 
Posted : 11/03/2011 7:45 pm
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not here either
again
๐Ÿ™„


 
Posted : 11/03/2011 7:53 pm
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(if only for the boingy seatpost grouptest),

there is a thread on that group test on here, it wasn't complimentary as essentially they didn't ride them for any real time and just rehashed the marketting..............alledgedlly


 
Posted : 11/03/2011 7:53 pm
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saw a copy in Merlin today but mine was not here either not moaning it will get read eventually but it does not reflect well on STW towers though it is out of their hands. I asssume they have no choice but RM


 
Posted : 11/03/2011 7:59 pm
 StuE
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Nowt in my bit of Leeds


 
Posted : 11/03/2011 8:25 pm
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Nothing in the NW Alps base camp.


 
Posted : 11/03/2011 8:37 pm
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Not here in Swindon but LBS has it.


 
Posted : 11/03/2011 8:46 pm
 Mark
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Does it really matter when you get the magazine? Really?

Yes it matters! It matters to us a great deal. We go to a lot of trouble to do everything in our power to make sure that subs copies are treated as the priority copies. That's what our subscribers are paying us for.
As for monday, while I wait for the SITMA report from RM I'll be calling TNT. I think this is the final straw as far as RM are concerned. I doubt they will be too bothered about it.

If you are a subscriber then all I can do right now is apologise and promise that sorting this out will be mine and Jamie's priority job from monday onwards.

๐Ÿ™


 
Posted : 11/03/2011 8:53 pm
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Royal Fail has been utterly rubbish in/around Manc recently. We had [b]nothing[/b] at work today (and we get a LOT of post!), loads of stuff this week has turned up late.

ST isn't the only subscription mag I'm waiting for, it's the useless bastards at Royal Snail, not ST at fault here.


 
Posted : 11/03/2011 8:56 pm
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^ My point is...we all know it's going to come in the next few days. The fact that it can be bought in a shop before it hits our doorsteps shouldn't really matter - the content won't deteriorate (apart from the odd compo!)


 
Posted : 11/03/2011 8:57 pm
 taka
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mines not here either ๐Ÿ™ hows about in future i come pick it up fromt singletrack hq rather than making an 8mile journey take 5 days..?


 
Posted : 11/03/2011 8:59 pm
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Mark

Write to the Chairman of the Royal Mail. I used to work there and this creates what is known as a "flag case" which has to be answered (or it did a few years back). Maintain that Royal Mail may be favouring your competitors and hence giving them unfair advantage.

I ended up dealing with a few of these myself. It's worth it as a last straw because your account manager will do **** all about it given the size of your account in relation to his/hers performance target.


 
Posted : 11/03/2011 9:05 pm
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Mark
Spotted the problem for you:-)

"This week subs copies were collected by RM first thing on Monday.
Tuesday morning the newstrade copies were collected by TNT."

I reckon PostieRich on his single speed should go self employed.


 
Posted : 11/03/2011 9:08 pm
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Non here either ๐Ÿ™


 
Posted : 11/03/2011 9:09 pm
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Not had our shop copies yet. Mind you haven't sold out of the previous issue yet.


 
Posted : 11/03/2011 9:15 pm
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Nothing here either


 
Posted : 11/03/2011 9:15 pm
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DavidB - Member
Mark

Write to the Chairman of the Royal Mail. I used to work there and this creates what is known as a "flag case" which has to be answered (or it did a few years back). Maintain that Royal Mail may be favouring your competitors and hence giving them unfair advantage.

I ended up dealing with a few of these myself. It's worth it as a last straw because your account manager will do **** all about it given the size of your account in relation to his/hers performance target.

Posted 1 hour ago #

I did just that, and got the usual pathetic letter back saying we dont keep a record of letters etc, and we dont know where your magazine is , have some free stamps, , Mark has a copy of my letter to Royalfail mail, and there responce.

They just dont understand the hassle theyre causing a SME, (small- medium enterprise),just how hard is it to deliver correctly addresed magazines.

AGAIN ROYAL MAIL CUSTOMER SERVICES 08457 740 740,


 
Posted : 11/03/2011 10:30 pm
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project. Did you write direct to the Chairman by name?


 
Posted : 11/03/2011 10:49 pm
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Crazy-legs: We did have around 4 minutes of light drizzle around lunchtime today in Manchester, you can't seriously expect post to come through on time in conditions like that?

Some people ๐Ÿ™„


 
Posted : 11/03/2011 10:53 pm
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DavidB - Member
project. Did you write direct to the Chairman by name?

Posted 5 minutes ago #

Yes and just got the usual we dont care responce.


 
Posted : 11/03/2011 10:56 pm
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excuse my stupidity ๐Ÿ˜ณ


 
Posted : 11/03/2011 11:11 pm
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I'm Darn Sarf so it takes longer to reach this Awesome part of the country. ๐Ÿ˜‰

Looking forward to reading the review of uppy downies though. ๐Ÿ™‚


 
Posted : 11/03/2011 11:16 pm
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Not just me then. I'll not ring the subs fairies Monday.

Letters to the chairman of any company should be labelled private and confidential as he will then open them not the secretary.


 
Posted : 11/03/2011 11:38 pm
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Yes and just got the usual we dont care responce.

But you probably wrote as an individual didn't you rather than a company claiming malpractice?


 
Posted : 12/03/2011 9:13 am
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nothing here in Stockport either..

Does it really matter when you get the magazine? Really?

No, but STW are paying for a service that they clearly are not getting. Its the easy to let them know through the forum.


 
Posted : 12/03/2011 9:39 am
 Drac
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Mine's just arrived an usually I'm one of the first.

Biketreks had issue 63 in on Thursday when I was there but that was late morning.


 
Posted : 12/03/2011 9:39 am
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The postie has just delivered mine in sunny Glos.


 
Posted : 12/03/2011 10:28 am
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Well mine has arrived in the Mystic East. Looks like there was a rush on other stuff and mailsort got pushed to the back of the queue.


 
Posted : 12/03/2011 10:34 am
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Still not arrived in Cheshire this morning.


 
Posted : 12/03/2011 10:35 am
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Or Staffordshire.


 
Posted : 12/03/2011 10:48 am
 Mark
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nothing here in Stockport either..

Does it really matter when you get the magazine? Really?
No, but STW are paying for a service that they clearly are not getting. Its the easy to let them know through the forum.

Agreed. The first inclinations we get that there is a problem we need to follow up on is often via the forum.


 
Posted : 12/03/2011 10:59 am
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Just arrived now.


 
Posted : 12/03/2011 11:16 am
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arrived today


 
Posted : 12/03/2011 11:29 am
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๐Ÿ™ nothing in my post today again ๐Ÿ™

really thinking of just signing up for online option and canceling the hard copy - but I do like a pyhsical magazine in an ol' skool styley kind of way.


 
Posted : 12/03/2011 11:45 am
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Mine arrived. Two cups of tea and a quick flick through. Looks like a good one.


 
Posted : 12/03/2011 12:02 pm
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valleydaddy - Member
nothing in my post today again

I'm guessing that I'm not too far away from valleydaddy location wise - nothing here either!


 
Posted : 12/03/2011 12:26 pm
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Only last months copy in my local smiths this morning ๐Ÿ™


 
Posted : 12/03/2011 12:36 pm
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Mine arrived a couple of hours ago, already read a lot of it with a nice cup of coffee. Cracking issue, well done on the 10 years!


 
Posted : 12/03/2011 12:46 pm
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Mine's here now.


 
Posted : 12/03/2011 1:05 pm
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