Just riding along (really!) in my local woods recently - stopped for a breather, looked down and........... BAM - saw a crack in my Ti Truss fork. The Ti tubing had sheared about half way round the tubing, fairly close to the weld. Depression ensued and much also - I may even has uttered a few choice rude words.....
It's not a very good picture but you can just see the crack right next to where the lower truss tube meets the steerer tube. There is a small crack in the weld in the corresponding tube on the other side.
I called Jeff - explained what had happened - I use the bike up to 3 times a week in our local woods (Mud and roots no rocks), I don't jump it at all- and felt a little let down by the breakage. Jeff said it was certainly unusual for this to have happened, and it had only happened twice before - one was a big crash and the other where the bike had been thrashed over rocky terrain a lot. Jeff went on to say that as it was out of warranty - the best he could do was, a free weld up job, or $500 crash replacement - I said I'd think about it.
After thinking about our conversation - I felt a little let down by his response and emailed Jeff, saying I felt a little disappointed that this was the best he could do, considering the eye watering initial price tag, and I asked him to reconsider. I would feel unhappy with a welded up repair job - always wondering if those welds would hold, how long it would last etc. We agreed that I would send the fork to him for an examination and take it from there.
3 long weeks went by, before my fork had travelled from the UK to Oregon - and I got a call from Jeff. He revised his offer for a replacement to considerably lower than the initial $500, he has paid for shipping and threw in (without telling me) a lightweight steerer tube - which was a nice gesture !!
I'm really pleased that Jeff came through with a generous offer on the cost for a new fork, threw in some goodies and paid for the postage What a top man!
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Good manufacturer in looking after customer shocker.....
not broke your sspaceframe though have you
Got to give credit where it's due!
Thought titanium was frame/fork for life material..... 😀
"Good Manufacturer" in "trying to get away without looking after customer first" shocker....
pics?
matt_outandabout - MemberGood manufacturer in looking after customer shocker.....
Had to be harangued into doing it though.
Can't you see the pics? - I can see them.
Cynic Al - I like to think about the positive outcome at the end of the day 🙂
I didn't have to "harrang" him - I just asked that he think about it !!
Give the guy a break already 😉
Every story has two sides.
Here we have one......................
(playing Devils advocate an all!)
Cynic Al - I like to think about the positive outcome [s]at the end of the day[/s] given how much I'd spent on the frame in the first place
😉
Every story has two sides.Here we have one......................
(playing Devils advocate an all!)
I'm not sure what you mean.
Thought titanium was frame/fork for life material
Not going by how many i've broken it's not.
Bikes break if you ride them enough.
It's an old saying about every situation in life.
Nothing more, nothing less.
Jeff makes nice bikes. People make nice bikes for Jeff.
Thing is if you'd given up then it would have been the opposite story.
Just reminds me of the "Hope Phenomenon" - "my hub/brake fell to bits and I got a new one!"
I'm happy you're happy tho.
al.
Things break.
It was out of warranty and he got a deal.
No big fuss.
Great outcome, as you said it was out of warranty and he didn't have to humour you at all, if you took a motor back they would just try to sell you another or tell you tuff sh*t, offer of free repair or $500 tell me where else you would get this service?? maybe i'm wrong....
I'm not sure how many sides to this story there are? Bike broke, bike builder came through for me = result.
Things go wrong in life - it's how you deal with them that counts. I suppose if I wanted to be negative about it - I could - but hell, life's too short for that!
At least I won't have to ride my squashy bike for much longer 😀
Ah I missed the out of warranty bit.
Seems decent after all.
Why are you called cynic again al?
Futon.
Just a little tip.
It needs to be a post about a fatbike breaking these days to get the haterz really thrapping themselves into a frenzy. 😉
😀
You had a result out or warrenty. Winner.
How long was the warranty,how much did the bike cost, and how far out of warranty was it???
Your pics dont work can you actually post some up
He revised his offer for a replacement to considerably lower than the initial $500,
This sounds like he reduced his initial offer upon receiving your fork, typo ?
When my Giant broke, well out of warranty, I rang them and said it was broken. They sent me a brand new, upgraded frame, no questions asked, delivered the next day.
With a brand new, upgraded shock.
And a brand new headset.
Which was nice.
pics are on MTBR so you need to be logged into the forum to see them
Nice one Futon and nice one Jeff.
Fingers cross for mine
Here you go:
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When my Giant broke, well out of warranty, I rang them and said it was broken. They sent me a brand new frame, no questions asked, delivered the next day.With a brand new, upgraded shock.
And a brand new headset.
Which was nice.
Apart from the fact that it was still a Giant. 😉
Ta
did it steer like a shopping trolley with the broken fork?
This sounds like he reduced his initial offer upon receiving your fork, typo ?
That is correct, Jeff revised his offer once he'd examined the fork. Apart from the cracks, the forks were pristine - no dents dings or any sign of crash damage - because there wasn't a crash.
He revised his offer once he was satisfied you weren't lying?
Do shopping trolleys have forks?
The ones at Waitrose don't. 😉
So he sorted you out and you STILL come on the internet and tell everyone that it broke?
😉
Ah right, so his revised offer was for you having to pay less than the original crash replacement price 🙂 I had it in my head that he had offered you $500 compo and then reduced it, doh!
So in summary, well done bearded man in shed 😉
Wanders off to the garage......just to check.
So he sorted you out and you STILL come on the internet and tell everyone that it broke?
I've broken many frames but could only name one of them. 😉
He revised his offer once he was satisfied you weren't lying?
You'll have to ask Jeff.
Actually - I see this as positive for Jeff - potential customers will be reassured that they will be taken care of, even when his product is out of warranty -
You give your frames names? What - like Naughty Mabel, Dirt Dick?singlespeedstu - Member
I've broken many frames but could only name one of them.
Broken Bastard. 😆
😆
Panic over, headtube not resting on the floor.
CFH owned a Giant?
Oh the lower-middle class shame!
Actually - I see this as positive for Jeff - potential customers will be reassured that they will be taken care of, [s]even when his product is out of warranty[/s]having paid a bloody fortune for a product in the first place -
FIFY 😉
No warranty if ridden over rocks then? Handy to know - if a bit limiting for a mountain bike.
You could have [url= http://www.ehow.co.uk/how_8004116_repair-shopping-trolleys.html ]tried a DIY fix[/url] if Jones hadn't come through
still pointing out that you did NOT break your space frame you broke your truss FORK
Those truss forks look broken all of the time!
Good work Jones fella though.
Have to say, I wouldn't have a titanium bike now, Way way too many failures seen for the surely very limited number of them in use. Always next to the welds as well.
druidh - Member
No warranty if ridden over rocks then? Handy to know - if a bit limiting for a mountain bike.POSTED 8 HOURS AGO # REPORT-POST
No, he said that of the two that had broken, one had been constantly thrashed over rocks. Nothing at all about what happened about it, may well have been replaced, or out of warranty, we just don't know!
druidh - Member
No warranty if ridden over rocks then? Handy to know - if a bit limiting for a mountain bike.
POSTED 8 HOURS AGO # REPORT-POST
No, he said that of the two that had broken, one had been constantly thrashed over rocks. Nothing at all about what happened about it, may well have been replaced, or out of warranty, we just don't know!
Jeff welded up the two broken forks, and said he hadn't heard back from either of them. So I assume they are still holding up.
Are those forks one of the parts he is outsourcing these days?
Perhaps their dead, fork fail deaths shocker.he hadn't heard back from either of them.
Got my replacement fork today - YAY 🙂 - fitted it and went for a shakedown spin - wow...... even with a Surly Nate 3.8 it really feels light and accelerates fast in comparison to my squishy 26er - this bike really is grin inducing. Night ride tonight. A real shame I missed the snow this year - the Nate would have been great for it.
Watch out for those rocks and stuff stay on the soft earth/snow/sand/treacle! 😀
I'm still grinning from last nights ride :b
Jones stuff seems a bargain as long as you don't want to ride on rocky terrain or have the peace of mind of a lifetime warranty...