Recently the RC3 that came with my frame started knocking on the compression stroke - quite a pronounced knock, especially if it was cold outside.
I did some "research" and mostly the response was "send back to Fishers for warranty"
I took the shock to my local bike shop (who i bought the frame from) and described what was wrong and asked if they could send to Fishers, which they did.
A week later i got a call saying my shock was back from Fishers and had been sorted, A problem with the damper circuit apparently.
This is where things get muddy - Fishers had treated it as a service, not warranty so had applied a service charge (£80 plus postage).
At no point during this process did Fishers (via the shop) contact me to let me know that this was not covered under warranty and that i would have to pay for a service.
The shock is about 10 months old.
Am i within my rights to refuse to pay? Or shall i just suck it up?
I'm surprised they are trying to charge you - not my experience with Rockshox warranty. I think you'd be well within your rights to question that fee. The shock was within warranty and if it developed a fault should have been sorted FOC.
IMO the only way Fisher could justify charging you is if they believe the shock had been poorly maintained, resulting in the fault.
Id say your LBS is being shoddy there
no way Id pay!
Legally, I'd have thought they can't possibly charge you without having notified you with the option before they did the work. LBS might be to blame, but quite possibly not.
I've got the same shock, with what sounds like the same noise / feeling currently back with Sram / Fishers.
From what I've read it sounds like a not un-common problem so I'm going to be pretty annoyed if I have to pay for it to be fixed.
I seem to remember reading on here that TF found what the problem was something to do with the anodizing but I could be wrong.
Most people have said it was cavitation in the damper oil that caused it.
I've just checked the service manual as well (in case they try and throw that at me) and the interval for a full service is 100 hours or annually. I've definitely not done 100 hours riding this year!
I've got the same shock, with what sounds like the same noise / feeling currently back with Sram / Fishers.
let me know how you get on.
For the shop to send your shock back to fishers they would have had to do an online warranty/service request . If they ticked the box marked service then that's what would have been done and if they had ticked warranty that is what would have been done . I suspect that they have sent it off for a service . If they say they sent it for a warranty ask them to print off the request that they sent to Fishers and show you . This assumes that you made it quite clear to the shop that you expected this to be done under warranty and that Fishers didn't refuse the warranty request for some reason , in which case I would have expected the shop to tell you .
For the shop to send your shock back to fishers they would have had to do an online warranty/service request . If they ticked the box marked service then that's what would have been done and if they had ticked warranty that is what would have been done . I suspect that they have sent it off for a service . If they say they sent it for a warranty ask them to print off the request that they sent to Fishers and show you . This assumes that you made it quite clear to the shop that you expected this to be done under warranty and that Fishers didn't refuse the warranty request for some reason , in which case I would have expected the shop to tell you .
That sounds like a plan - i definitely told them i thought it was a warranty issue and nothing has been mentioned about Fishers refusing to warranty.