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[Closed] Quick damaged goods question

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[#6680928]

If you bought a new aluminium frame from an internet bike shop and it arrived with a damaged removable gear hanger (bent and slightly twisted) would you want a new replacement frame in case it had impact damage you couldn't see or just a new dropout?


 
Posted : 03/12/2014 4:08 pm
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I'd probably accept a new hanger - it's designed to bend. It's bent. Unless maybe it was really severe or you could see that the frame was out of line.


 
Posted : 03/12/2014 4:10 pm
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I would want what I paid for - a new frame with no damage


 
Posted : 03/12/2014 4:10 pm
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I'd probably fit a wheel and eyeball it and if it looked strait accept a new hanger.


 
Posted : 03/12/2014 4:10 pm
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wwaswas +1

gear hanger is sacrificial to prevent frame damage so frame should be fine


 
Posted : 03/12/2014 6:57 pm
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wwaswas +2


 
Posted : 03/12/2014 7:00 pm
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Yeah, that was what I was thinking plus sending the frame back will be hassle and sods law says the new one will come back with a dent in it

Having said that the shop hasn't even offered me a new hanger yet!

Still its a busy time of year and I'm in no rush...


 
Posted : 03/12/2014 7:05 pm
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gear hanger is sacrificial to prevent frame damage so frame should be fine
Surely that only applies when the frame has been built up into a bike and the dropouts are supported by the wheel axle.

If enough force has been applied to bend a hanger when there is nothing rigid enough to support the dropouts I for one would be very concerned and would want a replacement frame unless the retailer can definitively prove the rest of the frame hasn't been damaged.


 
Posted : 03/12/2014 7:08 pm
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There was a plastic stringer in the axle slot but you have a point...


 
Posted : 03/12/2014 7:10 pm
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I want a new frame.

...but that's just me.


 
Posted : 03/12/2014 7:13 pm
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Assuming the frame is straight and symmetrical in design.

Run some string from the inside of one dropout around the headtube and back to the same point on the opposite dropout.
Get it as tight as possible.
Measure from the inside edge of the string to the seatube on both sides and compare.


 
Posted : 03/12/2014 8:13 pm