[Closed] Question on Classified etiquette - bought faulty wheels

I'd personally replace them if it were me. I did the same on a Kawasaki i built and installed a spacer wrong way round causing bearing failure on first ride, went straight round to blokes house with new bearings when shop opened.

Personally i think he's out of line.

I'd pay, or at the very least offer to split. Sounds like a bit of a cock frankly.

I reckon you got a really good deal in the first place, so an extra £15 ain't really an issue. Just get em running so you lad can enjoy his xmas present again

caveat empor

like he said he did not know this
I might split th ecopsty with your ofr karma points but you bought it , it is yours and it broke...harsh but how it is [ I assume they did nto know re pawls]

I think that is abit rough.I once sold some wheels throught the front wheel was 15mm it was 20mm guy had got some forks.But he was ok so said send him some new tubeless valves and he was happy .Hassle for him.I think he could at least meet you half way.

might be caveat emptor legally but the bloke sounds like a twunt, I like to keep my peeps happy so that I can continue to sell stuff. So name and shame so we know who not to buy off in the future.

I agree with Toys, i don't want to buy anything off this bloke. Who is it?

Tricky one. My old King wheelset was worn out. Literally. I sold this as spares or repair on STW- never heard a peep since but thats because I'd classed them as spares or repair.

If I had wheels 'fixed' and then immediately sold them then I feel the issue is between me (seller) and the LBS that repaired the wheels. After all they were repairing them to WORK.

Seeing as the LBS is shut the issue between the seller and himself IMO and although hes scot-free as its buyer beware IMO he has a moral duty to make sure the wheels were repaired correctly and would work..

Thats how I'd see it.

If it were me selling, I'd probably pay because I'm nice.

But that's all it is. Nice. And if the buyer wasn't nice to me I'd refuse, probably.

If it were me buying, and I was told no, I'd be miffed then go and sort it out myself and not get stressed about it. Buyer beware, basically. These things happen. If you want faultless with a warranty, buy new, not used...... 🙂

I've mailed the seller this thread address to let him have his say if he wants.

I'm not losing any sleep over it, and will buy myself the new pawls tonight...

Just one of those experiences which make me less likely to use these Classifieds as I don't see it as in the spirit of buying and selling over what I have believed to be a very 'friendly' website. Now if it happened on Pinkbike or even SouthernDownhill I wouldn't be the least bit surprised...

I'd prob go halves.

Looking forward to the name and shame and flame ...

**sharpens pitchfork**

Just one of those experiences which make me less likely to use these Classifieds as I don't see it as in the spirit of buying and selling over what I have believed to be a very 'friendly' website. Now if it happened on Pinkbike or even SouthernDownhill I wouldn't be the least bit surprised...

all the more reason to name and shame, we only want "nice" (copyright PP) sellers here.

What PP said. If the seller was acting in good faith (eg he really didn't know that the wheel was borked) then you've got to see that as the risk you take with second hand. Obviously if he knew and that was why he was selling, well that makes him a twunt but it's still the risk you run...

Depends, had it been installed by shop then it would've been their warranty but in this case it's closed down so that's a pain in the a***. Same applies for me on ebay as on here. Providing I'm happy with something when it's sold and it's in good working order and the description reflects what is being sold if there's a product issue within 2 minutes of being ridden or 6 years down the line it's down to the new owner. Personally I would have changed the pawls if changing the freehub as you would expect wear but they may have appeared fine and dandy. Could just be the law of sod. One of the reasons why I get nervous about selling things just in case I get come back but I also get nervous buying things off others. That said I have helped people in the past but it depends on the item sold and the problem that has occurred. In this instance I would probably go halves especially if on the forum as pretty much most of the people on here seem pretty decent and honest.

Personally, as a seller I'd sort that. But I wouldn't feel under any obligation in all honesty, since it's a new failure not an existing one that he's glossed over. And it'd definately depend on the buyer's attitude.

RIGHT I AM THE SO CALLED OFFENDER HERE SO LETS SET A FEW THINGS STRAIGHT.
njee20 I'm not a cock.
DeeW has had these wheels nearly a month before his email arrived last night about this problem.
spec of wheels he bought,,, dt swiss xr 4.2d (light scratches) F/hud hope pro11 straight pull with new bearings 9.5 /10 condition R/hub nukeproof (re spoked with b/new f/hub £48 charge at lbs and told should cure the slipping under load) [b]and buyer was aware of this fact[/b] and he paid the princely sum of [b]£92.50 delivered[/b]

and I'm being made out to be a villain ! I think we should ask all the other people whov'e bought gear from me ?

I think some people should get all the facts before they throw stones

If you took a 2nd hand car back to a garage after a month and said the brake pads(wearing part0 were worn what would they tell you to do ?????
I' glad to see there are some sensible replies to his post.

Fight! Fight! Fight! Fight! Fight! Fight! Fight!
🙂

[b]BTW I've replyed to this post as I've just got his mail saying he'd posted on here wished I'd got it sooner before all the name callers no here started posting replies.[/b] I've got on problems anyone knowing who I am infact I'll be posting some more nice stuff on F/s shortly.
[b]roblane65[/b] 😯

I usually try to buy off forum users rather than just classified users like you two seem to be. But if DeeW really did have the wheels for a month before he noticed a fault then he's only got himself to blame. I wouldnt expect to have the seller buy me some replacemnt parts after having the item for a month.

🙂 kettles on...

I reckon by that description, he paid £92.50 for some wheels with a new free hub. He didn't get a new free hub, misleading ad IMHO.
The fact its a Xmas bike excuses the time lapse in my eyes.

A month? Hmmm. That is quite an important point IMO. The seller can reasonably think 'how much use etc have the wheels had that I don't know about'.

A month + £15. OP I think you've left it too long to chase any seller for that amount

adds roblane65 to list of people not to buy from.

We had a similar experience when rallying, bought a "rebuilt" gearbox, it arrived all seemed well. Finished building car, 2 months later,jumped in for first road test, wouldnt go into gear... Spoke to rebuilder who had no reason to believe it was unused for two months, he told us to f-cough it was fine when he`d last had it...
Turned out there were bits missing!
MORAL? :Buying second hand-test it immeadiately, then if theres a problem, theres a better chance of reconciliation

Please yourself mate(toys19).I've sold loads of stuff to very happy customers and this is the first problem I've ever had.I do not mislead people, the desciption and pictures he got of the wheels was full and true.
wrecker go back and read the post properly i.e. descripition of wheels.
were l
talking of a spring and pawl kit .not knackered wheel !

Please yourself mate(toys19).I've sold loads of stuff to very happy customers and this is the first problem I've ever.I do not mislead people, the desciption and pictures he got of the wheels was full and true.

..and hopefully, in the course of making all these customers happy, you have donated a couple of quid to STW for using their free services.

[img] [/img]

[b]No I havn't and to be honest I didn't know how to.[/b]thanks for the heads up .

Sounds like the seller paid his Lbs to fix a problem, he paid handsomely for it and they missed out a basic step. If I was him I'd be peeved. And the op did get a bargain.
Also +1 on only buying from all-forum users rather than classified-only. If I was the seller I would feel bound to help out both morally and (for the cynical) to preserve a rep ala eBay feedback. But then as the buyer I would have sorted it without complaint and added the cost to the low price paid for the wheels, accepting it as part of buying used.

horay ,any more stone throwers yet.come on some more sarcasm,no !

Rob: don't think I've made you out to be a villain. Just stated the facts and asked for opinions.

Fact is the wheel went less than a mile before it failed totally. Now I might be lying about that and it's actually been ridden twice round the world in that time... You'll have to take my word on that, and I don't think even Rob doubts it.

Fair dos I have had the wheel a month: my fault and a lesson learnt.

Bit different to wear and tear over a month. My take on the whole saga is: the rear hub wasn't working (I'm guessing exactly the same problem I have now), Rob took it to LBS and paid for it to be fixed. They replaced wrong part. He spun it by hand and believed it to be fixed. Sold as having 'new freehub'. I bought it believing it to be fixed and in as new condition. Passed same hand spin test when I got it.

First ride out under my 10 years old's steel thighs it fails. Not wear and tear, just not fixed properly, and in no way fit for purpose when sold to me.

Rob: if you had kept the wheels yourself and found the problem, would you have complained to your LBS? Or not said anything for fear of being "cheeky" or "making them out to be a villain".

And just to clear things up I am in no way implying that Rob knew about the fault when he sold them, just that he has not been very "nice" in his responses after the problem came to light.

Anyway, I'm off to buy some pawls......

Click the make a donation link and then input how much you want to donate. Simples.

Rob: if you had kept the wheels yourself and found the problem, would you have complained to your LBS? Or not said anything for fear of being "cheeky" or "making them out to be a villain".

A private sale and an LBS sale are completely different things though.

Hhhmmmm, second hand set of wheels bought cheaply need maintenance / repair.

It would be very nice if the seller contributed however, there is certainly no moral / legal requirement for them to do so.

Would the OP have started a thread heaping praise on the generousity of the seller if they had contributed. I suspect not.

accepted the fact your'e not calling me a liar,the point as far as I'm concered is considering the build of the wheels you recieved for £92.50 you'd even ask for a further £15 off for a set of springs and pawls (albeit a month after you bought them) 99.9% of people would have just been rubbing thier hands at the wheels they'd got.many thanks for rubbishing my name on the forum 🙄
I think the generosity was all on my side the price I sold them for.

If the £92 is a genuinely low price I'd be more on the seller's side now, esp after a month.

There's **** all he can do to get any come back from his LBS after all.

rob the price he paid is nothig to do with it, you sold something as working eprfectly, they dont, sort it. Or is that too simplistic? You accepted the price of 92.50, thats your fault if they are worth more than that!!

NO I didn't I sold a 2nd hand set of wheels with a honest description as to work carried out and desription,with no warranty implied or given or at at any point desribe any thing as perfect.

as working eprfectly,

Do you know something we don't?

rob the price he paid is nothig to do with it, you sold something as working eprfectly, they dont, sort it. Or is that too simplistic? You accepted the price of 92.50, thats your fault if they are worth more than that!!

Exactly.

cruzheckler - Member

rob the price he paid is nothig to do with it, you sold something as working eprfectly, they dont, sort it. Or is that too simplistic? You accepted the price of 92.50, thats your fault if they are worth more than that!!

and buying from classifieds is "buyer beware", so he doesn't need to sort anything.

Just out of interest, how do you have so much stuff to sell? Nowt to do with the LBS that shut down?

legend - to a certain degree ye, but surely if something is ****ed when you sell it (even if you do not know) the spirit is to help sort it. Or are you not to be bought from either?

to a certain degree ye

No, it's to the 'total degree'.

People seem to be demanding/expecting generous acts of goodwill.

EDIT: crazy keyboard capers

cruzheckler - Member

legend - to a certain degree ye, but surely if something is **** when you sell it (even if you do not know) the spirit is to help sort it. Or are you not to be bought from either?

very good 🙄

if the goods are genuinely ****ed then perhaps a refund may be offered, but buyers buy from classifieds to get cheap prices and they know that fine well (I buy loads from classifieds). If the deal turns sour then so be it. If the seller has tried to cover something up then they deserve to be named and shamed, if there is a fault that the seller didn't know about then that's just life

so good you said it twice?

I have been reading this with interest. I sell stuff for a living and am well aware or product liability issues, providing customer service etc. However, I am surprised at the fuss being made here. it is evident that the seller did not knowingly sell a 'faulty' item. And the buyer did purchase a knowingly used item, and not somthing like a seat post or stem, but a wheel with a fairly complex (and service) components. The important point imo is that there was no fault present at the time the transaction took place.

When buying used somtimes you get a real bargain and sometimes you may have to put your hand in your pocket........ still much cheaper than buying new (with which you get your warranty and buyer protection !)

Thats life I'm afraid ! it'll work for you as well sometime. (if it hasn't already)

indeed, apparently hitting return = "Send Post" every now n again

The important point imo is that there was no fault present at the time the transation took place.

and you know that how? Obviously it was broken when sold as it wouldn't have malfunctioned when the buyer used it

To my knowledge of the classified you describe some parts you have to the best of your knowledge and give a good history, plus answer any questions. You come up with a price you want and a buyer agrees a price with you. Once sold you are not obliged in any way to pay for repair work that wasn't needed to your knowledge when sold, they are used and offered as buyer beware at a price that reflects this. You should not mis-represent your items, and assuming rob has not done this, which it 100% sounds like he hasn't then there is no reason to give the buyer money. If you feel particulary nice you may wish too but there is no rule saying forum users must always be nice. Otherwise most of us would have been banned at some point. This thread seems to have been started purely to dirty someones name and try and pressure someone to pay up to the buyer.

It could be seen as bullying via peer pressure. You didn't discuss and agree the sale in this open kind of thread so why use it to discuss a problem with the sale.

I get wheels,look good, and spin fine in hand, goes on my son's xmas bike.

Sorry I don't know how to do that 'except from post' thing. (could someone explain that to me )

baronspudulike

+1

IS there any proof a LBS was ever involved in this?

Perhaps he fitted it himself, did it wrong then sold the stuff to get shot?

Pssst...he called your dad gay go beat him up etc.

dt swiss xr 4.2d (light scratches) F/hud hope pro11 straight pull with new bearings 9.5 /10 condition R/hub nukeproof (re spoked with [b]b/new f/hub[/b] £48 charge at lbs and told should cure the slipping under load)

My bold. Small wonder the LBS went bust, ripping peeps off like that.

Obviously it was broken when sold as it wouldn't have malfunctioned when the buyer used it

No it worked for a mile then failed. What if it had failed after 10 or 100miles? And for all anyone knows it could've worked for a while after it came back from the LBS but before it was sold

£48 hardly a ripoff for a new Nuke Proof freehub, fitted - http://www.chainreactioncycles.com/Models.aspx?ModelID=25865

For asking for money after a month of unsubstantiated use, I'd think you were a bit of a cheeky knut, but I'd have met you halfway. I'm nice like that see.

Obviously it was broken when sold

Again, you seem to be privi to knowledge that the rest of us aren't. If the wheel was broken at the point of sale then it wouldn't have gone any distance. It did work for a [short] period of time hence the OPs son being a mile away from home.

Although, I disagree that this constitutes a long walk home but that's a different issue.

£48 hardly a ripoff for a new Nuke Proof freehub, fitted

Didn't get one though, did he?

Would you have paid 107.50 for the wheels, I think you probably would and would of been chuffed still...........?
The seller was up front with the past issues, he believed he had got them fixed at the lbs. To be fair if I was the seller after a month has passed deals a good-un.
If we were talking about £60 to get it fixed then fair dues to contacting the seller, but for 15 squid I would not have even bothered to do that, [b]let alone post it all on here.[/b](knowing what this forum can be like!)
Just feel its a tad harsh.

Didn't get one though, did he?

Going by whats been said he did. Although perhaps the pawls and springs weren't replaced (but they dont look like part of the freehub)

This thread seems to have been started purely to dirty someones name and try and pressure someone to pay up to the buyer.

It does look abit that way given the buyer messaged the link to the seller doesn't it. I might be a bit more understanding if he'd ripped you off for hundereds, but its 15 quid, one month later, and even then it sounds like you got a fairly good deal.

Still pretty shit service from the LBS. I'm not a bike mechanic but if I were looking at a hub prone to slipping, I'd change the pawls and springs as a priority.

Just taken said wheel apart and pawls do look a bit worn. LBS must have been absolute monkeys /rip-off merchants to suggest changing freehub rather than pawls.

Interesting discussion in a way and I realise this is all shades of grey.

If I was buying something from a mate I'd expect 100% him to put it right without a question. And I'd do the same for a mate of mine.

If I'd bought it from a car-boot / guy down the pub, then caveat emptor, my loss.

Question is where does buying stuff off this forum sit? I'd hoped it was a bit more towards the 'buying off a mate' than some others think.

When we are buying stuff essentially unseen / untouched off unknown people on an internet forum we have to exercise trust. I guess up to now part of that was my assumption that if there were any existing (yeah, I know that's debatable) problems with the parts I bought most sellers would sort them. Seems based on this thread that some would and some wouldn't.

And to be honest, the only reason I did post up here was Rob's (in my view) rude response to my email. I intentionally did not name him, nor had I made a decision about whether I would.

...and it was a long walk home because my wife shuttled us out to the 'top of the hill' in the peaks to ride home. Serves us right for being lazy.

DeeW - Member
Question is where does buying stuff off this forum sit? I'd hoped it was a bit more towards the 'buying off a mate' than some others think.

Unless you know them then it's an at-arm's-length sale.

If you are getting something cheap then you can't expect perfection...if a mate id you a really good deal on something and a fault showed up would you be giving him a hard time? I'd not be your mate long if you did that to me...

you do sound like you are making a mountain out of a molehill IMHO...
Its a classified forum - not one of your mates.

Stump up the £15 and move on, just one of those things.
Can't really expect to have ownership of second-hand goods for over a month and then make a fuss when they fail.

I think its been a bit harsh on the seller, certainly doesn't sound intentional.

all this for £15 😯 quite petty imho DeeW

IMO I think you got a cheap set of wheels even if you have to spend £15 on them. Shit happens when buying second hand all you can do is take the sellers word for it that they were working before you got them. If it was me I would like to have tried them when I 1st got the wheels to make sure they were 100% if not then you might have had a good case to ask for a full refund or some thing towards fixing them. With any thing second hand there is a chance that some think might be wrong or could go wrong with the item.
Any way I would had done the same as the seller after 4weeks on some thing second hand I would have said no as well.

...and it was a long walk home because my wife shuttled us out to the 'top of the hill' in the peaks to ride home. Serves us right for being lazy.

I hadn't thought of an 'uplift'. I had thought that you may have driven somewhere but it would have still only been a walk back to the car.

It does serve you right for being lazy.

Peaks you say? Your son must be pinkstiffee which means that the failure is clearly down to his XC/Freeride type of riding.

NO I didn't I sold a 2nd hand set of wheels with a honest description as to work carried out and desription,with no warranty implied or given or at at any point desribe any thing as perfect.

Agreed.

And, a MONTH?

How do we know it was only a mile? We don't. This seals it for me. No refund, or 50/50 at best.

This still going?!

off unknown people

tempted to buy the pawls for you...........

Taff

This is a recurring problem and the only way to sort it is some form of appraisal for items bought.

Its easy - just post on the thread when transaction is complete and say if you are happy or not - then the next person dealing with them can search their threads ad see if transactions went well

Its even easier. I've posted back items three times. If I'm not happy it goes/went back. Thankfully the sellers saw sense.

Two times forks were spotlessly cleaned (who cares!) But badly needed a service. Funnily both were Magura's.

Just how tall is your 10yo? It is just that mine is still fitting his Kona Makula with it's 20" wheels. And if I had bought him new wheels he would have been trying them out a lot sooner than a month after he bought them. Still would have met you half way though.

DeeW - Member
Question is where does buying stuff off this forum sit? I'd hoped it was a bit more towards the 'buying off a mate' than some others think.

Can't we have a survey thingy put on the forum and let the voters decide?

Retrobike has useful feedback forum. Could that happen here?

I never buy off people who just use STW for the classifieds (like the OP and his panto villian).