but they haven't impressed me with communication either.
...or total lack thereof.
Was just on live chat to find out the status of my order. Out of stock in the Warehouse, so they are looking for stock in stores. No ETA. So I just cancelled the order. All I supplied was a order #, no name, real email or anything else. Crazy that they just accepted that as a cancellation request without confirming any details.
Dear J,Thank you for your recent order.
Unfortunately, we no longer have the Snug Spectator Merino Hate in stock and we are unable to fulfil your order, as a result we have had to cancel on this occasion.
Please be assured, no money has been taken from your account* and we are very sorry for any inconvenience this has caused.
We recognise that this is disappointing news and as a gesture of goodwill please find a £10 discount code below that can be used against any other product, online or in store.
If using the code online please enter the code on your basket page before you proceed to the checkout page.
Your code is: BLAHBLAHBLAH
Thank you for your understanding
*PayPal is deducted at the point of order, so any orders placed using PayPal will be refunded at the time of cancellation.
Kind regards,Esther
Heh...so no money has been taken from my account, apart from the £5 that was taken from my Paypal account 😀
One order has been despatched as of 20 minutes ago. Just waiting to see if I'll get my hat and socks.
Also, the £10 gift voucher they sent as an apology doesn't work.
3/10.
Just had the everything out of stock email so 0/10 from me!
No email for me yet, still wondering why I got the refund
I really wanted one of those merino hats too. 🙁
No news since confirmation email, hope all my friends that I waited a day and then gave the heads up didn`t order too much 😳 from reading the above posts they may as well have stuck some bikes in the £5 sale to make it look even tastier!!
Mine was cancelled today.
Tut tut.
Email just in, no hats, socks or Buffs left in stock. Wife said the hat looks naff anyway so that'll keep her face straight 😀
Aah, just got my cancellation message but did get a £10 discount code.
Me too.
My order arrived in the post today 🙂
My order arrived in the post today
There`s always one smug git drover 🙂
I only ordered a pair of gloves, got an email saying out of stock and a £10 voucher code, just ordered another pair of gloves for £15 used the code, so still only paying £5 🙂
My £10 off code didn't work 🙁
Meh cancellation email received just now.
Voucher not working for me either
Piss poor
0/10
Try using the code at the basket stage, not at checkout.
Another out of stock email here, haven't tried the voucher code but it's a bit poor if they don't work either! I hadn't used CC before so it's a bit of a shame it's been a mess this time, it's hardly encouraged me to use them again.
Try using the code at the basket stage, not at checkout.
Tried both. Code applies, but nothing comes off.
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Emailed, CS and eventually told to ring up and place order, but I had given up at that point.
Lady was very helpful, tho.
I ordered a few pairs of socks and have just had my order cancelled. The £10 off voucher they sent me worked first time and has got me a tacx tablet holder for when I'm on the turbo - for £12.50. happy with that as I was going to get one anyway.
Just had to resort to the chat facility to find out they can't supply anything I ordered.
They offered me a 10% off voucher which I have no intention of using as if they can't organise selling a few £5 items I wouldn't trust them with anything more.
Sounds like a bait and switch operation to me.
Sounds more like a crap stock allocation back office software system that got overloaded by the amount of orders to me.
Sounds like a bait and switch operation to me
Nah, I think they just got overloaded by STW gannets swooping in. 😉
Anyway, I cracked and ordered a merino wool buff for £19, then emailed them the order number and got them to refund a tenner.
Probably worked out for the best, and the hat was a bit dorky, and more likely to use a buff in this frigid weather day to day.
Just got my refund 🙁 and voucher 🙂
That merino buff looks good, I have one already & use it loads at this time of year - mine's plain though whereas this one has a snazzy winter pattern!
EDIT: although my voucher isn't working either & I don't want it that bad so I'M OOOOT
set of knoggs for a fiver posted arrived today, bit of a bargain i think. thanks to the OP for the heads up on the flash deal.
My stuff arrived 2 days ago, Funny enough, the dispatch email arrived about 2 hours after my parcel 😀
I feel a bit left out that I've still heard nothing at all.
Perhaps no news is good news?
Actually do need the rear light & road mitts that I'd ordered.
Just got the email of doom , all three items out of stock , they can shove the £10 voucher up their rear passage and I will never spend £1 of my hard earned money with them ever again when there is so much competition. I also award 0/10 what a shoddy company !!
3 items not in stock 🙁
Massive balls up methinks !! Did anyone get the merino bobble hat ? That looked good 🙂
No hat for me 🙁
Just got an email saying I'm getting a refund for the bobble hat and some Oakley socks. Shame
No refund for me yet.
I only bought a hat because it was cheap. I wonder how many they had in stock when they offered them for a fiver?
I only bought stuff as it was cheap. Got the email, £10 discount voucher, can't complain at that really
I've found cycle surgery customer service to be good in the past
The £5 kids gloves I wanted were not in stock, they gave me a £10 voucher to compensate.
They only took the money from me yesterday for the hat and the bag.
Email today saying out of stock so refund and voucher.
Wtaf?
If you would still buy from them the niteride 1400 light would be £100 after the £10 voucher which is c£40 less than ebay prices! It might even be in stock after you've ordered ...
Two hats not in stock and my code won't work in basket or checkout.
Same happened to me last year with ribble who then bombarded me with daily emails on offers.
I'm cynical but I'd suggest it reflects poorly either as a promotion device or otherwise to show the incompetence of their system. Not impressed
Reply to my email about poor performance .
Hi JohnI cannot apologise enough for the problems you have experienced with this order. Unfortunately we had an unprecedented amount of orders for these items in the sale that our suppliers cannot fulfil and our systems failed to prevent people from ordering when we became out of stock. The fault does lie with us on this, and I can appreciate how disappointing it has been for these orders to have been cancelled.
I do hope that you will shop with us again in future once we have built back up the trust of our customers.
Kind Regards,
None of my orders were in stock.
So I got a refund on everything.
So I got sent some £10 vouchers.
And also some shipping notifications 😈
I got the hat . its very heavy duty and hand made in Scotland. I look a tw** in it.
I think I'm still getting my Knog lights, which is probably the item I wanted most anyway.
Hopefully.
I look a tw** in it.
Keep telling yourself it's only a fiver.
....that was the only reason I went for it. Looks ridiculous 😀
I got a badly spelled 'out of stock but have a voucher email'
ah well
Has anybody else heard nothing at all still?
