so, bought a new 29er wheelset recently.
Looks good, runs true etc (as you would expect)
3 rides in and the majority of the spokes have worked loose and the wheel is starting to look like something the clampetts would use.
is this exceptable?
phone up wheel builder to discuss and to say that they were less than helpful is an understatement
doesn't sound right at all.
is pretty vague though.3 rides in
What wheels?
I would give the shop another chance to sort it. If they fobbed me off again, I'd get it trued & tensioned locally, chalk it down to experience and not use them again.
sounds like they weren't tensioned right.
even the wheels I build old together longer than that...
Having said that, if I noticed a problem I'd get it sorted rather than ride to destruction.
Shit service, don't ride it again without getting it sorted.
fastpartsforbikes by any chance??
Phone them up and suggest sternly that they rebuild them 🙂
New wheels should always be retrued after the first half a dozen rides or so as they need time to settle and any unevenness in spoke tension to sort itself out.
That said only 9 hours and they're all over the place already doesn't sound too great (unless you're a big boy and should have bought stiffer wheels in the first place).
Before I built all my own wheels, everywhere I ever bought wheels from said "bring them back in 4-6 weeks for a free retrue" which I though was still the norm?
Does sound like poor service IMO, but then again Stans Crests do have a Weight limit of about 13 stone, so if you're over this, don't expect any help from the shop as you should have bought beefier rims!
Are these web built or shop built (for want of a better way of putting it)?
I tend to get my local LBS build my wheels for two reasons:-
1) Their wheel builder does a great job first time
2) If there are any problems then i can get them sorted quickly.
Whilst the deals on the web are usually quite tempting, if there are problems or the wheels are poorly built, sorting them out can be weeks rather than a day or so compared to the LBS.
I've never had to do that to any wheels I've bought.mboy - Member
New wheels should always be retrued after the first half a dozen rides or so as they need time to settle and any unevenness in spoke tension to sort itself out.
New wheels should always be retrued after the first half a dozen rides or so as they need time to settle and any unevenness in spoke tension to sort itself out.
Don't let Roger Musson hear you say that!
New wheels should always be retrued after the first half a dozen rides or so as they need time to settle and any unevenness in spoke tension to sort itself out.
well built wheels shouldn't need this; often poor wheelbuilders covering themselves, imo. I always check mine out after ~20 hours riding; but then i've only built ~10 wheels.
New wheels should always be retrued after the first half a dozen rides or so as they need time to settle and any unevenness in spoke tension to sort itself out.
Does that apply to new bikes then?
I don't remember taking a new bike bike to get the wheels re-trued.
always had my wheels built up by hand.
rough estimate is 100 miles, then see whats going on, it should be just a tweak here and there, nothing major.
sounds like a bad un sadly, what did they say?
if they do the dirty on you, then ask for the build cost back or contact their distributor of parts and a general blackening of their name via here.
i have heard more bad stories than good of bike shops; let the good ones rise to the top.
Go on, whodunnit?
Name the scallywags OP!
29er wheelset
Just be thankful they haven't exploded yet.
Does that apply to new bikes then?
I don't remember taking a new bike bike to get the wheels re-trued.
If you buy a new bike, they'll tell you to bring it back in 4-6 weeks for a free first service/checkover... Where unless they're a bunch of cowboys, they'll give the wheels a quick once over and re-true.
well built wheels shouldn't need this; often poor wheelbuilders covering themselves, imo. I always check mine out after ~20 hours riding; but then i've only built ~10 wheels.
The wheelbuilder never knows how much abuse the rider is going to subject them to. The only true way to cover your arse completely would be to recommend a wheelbuild that was total overkill. The fact of the matter is though, as you ride your new wheels, you will subject them to forces from all angles, and you might stretch some of the spokes slightly, and you will allow the wheel to settle into a shape of sorts, which isn't necessarily perfectly round. With MTB rims as stiff as they are these days, to get a perfectly "round" wheel you'll often not have perfectly even spoke tensions, and a wheel with perfectly even spoke tensions may not be perfectly round. Go ride the bike, bed the wheels in, retrue them after the first few rides and I GUARANTEE the wheels will last a whole lot longer than if they weren't retrued.
Not gonna pretend to be Sheldon Brown or Roger Musson etc. but I've built 100+ wheels in the past, never managed to kill one myself and never had any complaints from the people I've built wheels for...