[Closed] on-one/planet x pricing is getting on my tits, am i the only one?

I've had one experience of dealing with on-one (via the C2W scheme). Great communication, good price for a decently spec'd bike and a really nice bike to ride.

My only beef was that i'd payed the extra (£35?) for the bike to be assembled before delivery. The BB was in the frame as were the headset cups and the tyres were on the wheels (the wrong way round). The rest I had to do myself.

dantsw13 - Member
Brant, don't suppose you can chase up my order for a carbon 456 order no SO 0165651.
I spoke to somebody yesterday who said it was on Manual hold, even though it was now in stock, and he would dispatch it yesterday. That doesn't seem to have happened.
Ta.
POSTED 3 HOURS AGO # REPORT-POST

News is That is Should ship today. Sorry for Delay. There is more I could tell you about bonded warehouses but it wouldn't help.

Thanks for looking into this Brant :-)). Hiccups always happen, it's how they are dealt with that count!!

On One fan here

I've got a
456ss
Inbred
Uncle John
Pompino

Had a
Kaffenback
456

Bought numerous bits, always done a good job.

Never bought a frame or bike from them ,but have bought various other bits and pieces from them over the years.

Paid the price shown,and received in good time ,so no complaints.
Have been tempted on several occasions to get one of there frames but decided I already have enough bikes without building another up.

Maybe one day.

I tried to buy a 456 Evo frame a couple of weeks ago. Order went through properly on Paypal, didn't go through properly on the Oo system. Phoned to tell them, I was told that he'd had allocate the stock and it would be dispatched the same or next day. Got an email the next evening telling me they'd sold out. Bloke on the phone didn't seem to care that they'd messed it up twice. Promptly cancelled.

Month or so ago I ordered a half price Giro Xar. It came the next day.

OnOne/PX - good guys, utter kaos. They need one of those shouty know-all women off the tv to sort their business out, you know, the Ruth Badger type.

I have had plenty of stuff from them without fault, now the pricing does seem to change,weekly if not daily, so I kind of think of them like the stock market, up and down, and buy when you think the price is right for you...now why cant they have any cheap deals on their cross frames 🙁

Just to add another positive, i had a look at On One's site for a 456 as i heard that some where reduced about a week ago, nothing going cheap in my size, cheap anyway but not cheap enough for my budget as its a hack bike build, went back on a couple of days later and they had 2 blue 456 frames in my size for £99.99, promptly bought one but waited until i had it before posting on here.
- 1 email confirming the order
- 1 email to say it had been dispatched less than 24hrs later
- 1 email to remind me that i either needed to have someone at my address yesterday or gave me the option to rearrange for another day.
- 1 email to say it would be with me between 1500 and 1600.

Frame well packed, immaculate and an absolute bargain.

Brant I know this isn't your department any more but..... will I wrip off the head tube on my 2011 ragley piglet titanium with a 150mm fork with lots of sag. I am not very heavy.

Thanks

Ed

I bought my C456 frame for £300, it was delivered fast. I bought most of the finishing kit from them, it was cheaper for xt etc than anywhere else. I cocked up my seatpost order, they changed it quickly, without question. Excellent service. No problems here. +1 fan for on-one. 🙂

My only beef is that their sale prices end, but I know that it's unreasonable for them to keep them low all the time.

I have been havering over the purchase of a pair of 29er Reba forks for a while, but when the price bounced up this week by £100, from £300 to £400, that put me right off.

No matter, I'll ride rigid.

You pays yer money, etc. My On One non disc DN6 Inbred is still my favorite bike. I bought a spare frame just in case anything ever happened to the other one....
Bought stuff, always arrived as described, unlike Wiggle........don't get me started..........

Im hoping my order hasnt fallen foul.. Ordered 2 frames that were instock and a wheelset a week ago..
Both frames are now out of stock, Im really hoping they dont just refund me, we shall be very very unamused..

They really shouldn't be taking any money off you until they process your order and are sending the stuff out.

Paid via paypal so had to be

I should add that I did buy some other stuff this week, tyres & tubes, & everything arrived as ordered, very quickly. I likes 'em, I does.

Ordered a C456 for £250 this morning so hoping everything is ok. I ordered some of those Tinny pedals recently and they arrived next day so I'm hoping everything is good.

wysiwyg - email me sales order number and I'll get it looked into.

druidh - Member
They really shouldn't be taking any money off you until they process your order and are sending the stuff out.

it'd be lovely to have a system that did that (with pre-auth and auth), but I don't know of many online stores that manage.

[i] have been havering over the purchase of a pair of 29er Reba forks for a while, but when the price bounced up this week by £100, from £300 to £400, that put me right off.[/i]

Yeah me to.

I was hoping they'd do a Dirty Harry frame and fork bundle but it's one of the few frames they don't have bundled on the O-O site 🙁

brant - Member

it'd be lovely to have a system that did that (with pre-auth and auth), but I don't know of many online stores that manage.

YGM in 2, cheers.

despite my issues with the pricing on the website, I ordered a 456 for 99 quid on wednesday night and it arrived Friday morning. I'm perhaps thinking I should have got a smaller size, as the top tube is massive, but that my fault for not reading the sizing. Overall brilliant delivery time (they even sent a mail to tell me the time to be in ) and from initial impressions a quality 'budget' product. Can't complain about a 99 quid frame that arrives 1 day after ordering..

Will use again..

Brant- its not complicated. We use Iridium. Check that out for compatibility with your site. Does pre-auth/auth just fine.

Wasn't an On One fan till last week as I had never seen one in the flesh. Bought my GF a 14" 456 in salt and vinegar blue, full price, looked bloody lovely so bought a strong blue 18" in the sale for £99! ****ing bargain, can't wait to ride em.

Interesting reading .

Controlling our production and supply chain , sales , and pricing is indeed a tricky fine line balancing act , our inventory is ever increasing, our staffing levels are increasing , yet unfortunately 25 years ago when I started this business it didn't come with a manual , and 25 years later we are still here and much bigger and I still haven't managed to find the magic formula that gives 100% availability with perfect stock levels , an ability to spot trends , and old stock / slow moving / overstocked inventory that sells naturally .

Whilst in an ideal world we would have

- very constant supply ,
- very consistent pricing ,
-a web system and staff that performed flawlessly ,
-an unlimited bank borrowing facility to allow us to have no cash pressures,
-a stock control and inventory system that could predict good sellers and bad sellers (how many fat bikes shall we order?) especially on new lines / models
- more than the 40,000 sq foot of warehousing so we can store unlimited inventory financed by our unlimited funds and sold to our never changing customers that want the same products every year
- couriers that always delivered on time ,
- customers that want the same product in the same colour year on year with no change
- no anti dumpng regulations limiting imports from china

Unfortunately we don't have most of the above , last week following a discussion with brant the previous week about him discontinuing most of the inbred / 456 models , and following severe pressure from our taiwan agent they had 8 containers of stock to ship , we decided to clear the decks on some stock that is both slow moving , to be discontinued , and that we have more on order .

I really really wished our business model could be replicated on overshoes - we sell 5000 pairs a year every year for the last 20 years and haven't changed the design once .

So - sorry for the tweaks and changes - there are many influences and pressures that have to cause us to react , most notably my northern pig farming business attitude that we have paid for our stock , we don't borrow from banks , we pay our suppliers up front and every single day of the week we have to guess which way the market is going and predicting stock requirements - its very hard . Couple that with a designer like Brant who runs an ongoing tweaking / changing rolling programme with models changing - yes its very fair to say maintaining stock levels and controlling production is a big challenge .

Anyway - sorry for all the stuff we do that annoys you and when we let you guys down . We really do try to do our best , and try to get staff to do their best .

Its sunday morning , i should be out on the bike or playing with my kids , but I am on singletrack reading a forum about how we suck , so at least that says a little bit .

Of course we are looking for good staff , if anyone has a copy of the "book" or can contribute to improving our company , systems , and processes - then we have opportunities coming up in sales , purchasing , web , HR , showroom etc and the door is open , so if you are looking for work we have roles coming up , drop us a cv .

It's obvious where you have gone wrong Dave but the answer is simple.......

......employ any of the critics on this thread as they evidently have a much better idea than you as to how to build and run a successful company. They've all done it before, haven't they?

I may be available for a surprisingly low salary. Email in profile 8)

Dave, cheers for that....all the moans and groans seem small when you read something like that. You guys are great and keep it up, as always we see ourselves as most important but a great post that really puts perspective into things.

I'll look forward to scorching my credit card again with you soon! 😆

I'm actially pretty impressed that the guy who runs the company takes time out on a sunday morning to respond! As mentioned earlier, it might not be a perfect operation but as I'm only paying 99 quid for a frame I'm more than prepared to cut them some slack...

I like that 'Yeh, we don't get it right all the time' attitude. Good on yer fellas..

as always we see ourselves as most important

However, that's a good post up there by Dave, and no-one should complain too hard when a company cock's up occasionally, it's how those mistakes are rectified that is the key.

tthew - Member
it's how those mistakes are rectified that is the key.

Dave, well done for comming on here and putting a word out, it takes a lot to do that.....running a business in these times isnt something I would enjoy. You have just got yerself another customer.

Got any cheap kneepads??? 😆

monkeysfeet - Member
Dave, well done for comming on here and putting a word out, it takes a lot to do that.....running a business in these times isnt something I would enjoy. You have just got yerself another customer.

No appologies for being a fan of the on-one/PX business model from me.
Great bunch of folk making good products for sensible costs.
I visited their old site several times, mainly to deliver fresh supplies of tea and cake and pick up the odd bike or frame. They have a really nice bunch that work there, all the professionalism of Merlin, but without the Lancastrian surlyness.
I like to think they are happy because they drink nicer tea!

Nice post Dave.

Dave/Brant
example No1
A while back you had a offer on Magura Thor forks. A good offer, so i pressed the button. You had 3 in stock. You took my money and told me my forks would despatched etc etc.
A few days go by and no forks. So i drop you a email, "oh we've sold out"
I know there was only 3 pairs left when you took my money. "no we sold out ages ago!"
Advertising goods you haven't got, and taking money for them isn't on. There is online sales soft wear that can deal with stock control. 5 years ago that might have been an excuse but not anymore, not for a company that is basically a online retailer.
Not bothering to tell me you couldn't complete the contact you had entered in to isn't very good either.
but to seal the deal, the day after i ordered the forks i mentioned them to a mate, he had been looking at a deal you had on with a frame and the thors. "they have only got a couple of pairs left" i warned him as thats what your website said. So he pressed the button on the frame and fork deal. And guess what......they arrived. Ordered after my order when you had "sold out ages ago!"

I've had stuff off you since, hey i know a good deal when i see one.
But you've just shot me down again. I've had a apology this time, but it was all avoidable, realy silly stuff.
You could do better.

it might not be a perfect operation but as I'm only paying 99 quid for a frame I'm more than prepared to cut them some slack...

I wanted a £99 frame as well 😥

Is that the last of the old 456s now?

Dave don't take it so personally, it's impossible to please everyone and impossible to never make a mistake in retail. I think OO does a pretty impressive job and am very impressed by my GF's recent 456c - a very nice frame for not much money 🙂

I've still not had a reply from Brant or Dave 🙁

I've still not had a reply from Brant or Dave

I've had a reply from Jules, and Jules is meant to be replying to you. And your reply to: address bounced when I replied to it (ah, but that's because my mail server is blocked by hotmail... I will reply by my Gmail account).

Cheers fella

YHM

[i]my mail server is blocked by hotmail[/i]

you spammer you 😉

you spammer you

I'm on a shared ip address for the mail server, and someone else on there is blocked. Apparently.

I have to say, I've had 4 PlanetX and On-One's bikes (Curently riding 3 of them, not a once though) and they are by far the best value and most fun to ride, I also looking at a 5th(4th) to do my tour divide. If I was to look at a bike from a "big" names brand I'ed be looking at something twice the price, and probably not as good.

On-One and PlanetX are awesome, fact... And I've never had any issues or problems with there service, I even had a droken freehub and give them a call and one arrived in the post the day after foc.

Keep up the great work guys.

I've only just seen this thread, and I haven't read it all the way through - just the first page and Dave's reply on here. I've placed a few orders from planetX, but all have been exceptional value for money and quickly delivered. They are one of the only bike shops I allow to "spam" my inbox with offers as they are very cheerful with it! I'm a fan and it seems so are many others.

Keep up the good work and go ride, knowing that you get it right for the vast majority of your customers!

Never bought from either, but note that in common with Hope, PX/On-One management are averse to trade finance and funding? How the hell do you run a business without trade finance (on purpose!)? Why pay suppliers in advance and have loads of stock sat in warehouses instead of cash in hand?

I'm an accountant and I'm freaking out! Aaaaaaa!

How the hell do you run a business without trade finance (on purpose!)?

I don't know but I do know that I hate paying interest and charges to banks and would resent them having the power to withdraw funding on a whim.

And re On-One/Planet-X, I like them. They have their faults and the inconsistencies drive me a little mad but(a bit like TKMax) if you are prepared to have a rummage and buy them when you see them there are some bargains. I've had a whippet frame, super cheap tyres,merino top, turbotrainer, all sorts. Just ordered another slx xc saddle at a good price (pimpin white this time)

Another good thing about px/oo is that the offers open up the "price match" at some larger chain shops. Walked into my LLCBS (local larger chain bike shop) and got a half price front mech yesterday, thanks to the price and stock level listed on the OO website.

Another good thing about px/oo is that the offers open up the "price match" at some larger chain shops.

Sure OO are glad to be of service 🙄

love my scandal 29er - the finish on the paint is a bit rough, but it rides great and was very affordable. the only thing they can do to improve is release a 130-140mm travel susser that can be built up to around 28lbs without remortgaging -i'll have 2 of them 🙂

150mm is the new 140mm
http://www.on-one.co.uk/news/product-reviews/q/date/2012/04/10/titus-el-guapo-wins-best-150mm-travel-bike-in-what-mtb

I'm actually quite a fan of the changing On One pricing. It creates desire, talk, rush, discussion and uplift (I assume) in sales/orders.

MTB'ers are a fickle bunch and when there are umpteen different frame sellers out there who gets your order and on what basis if they can be quite similar/micro-nano's in ride difference etc.

Yes sometimes you can miss out on a good price that your mates got but it keeps you looking at their site doesn't it? The add-on sales, browsing/traffic to the site etc.

What was it reviewed against just out of interest?

150mm is the new 140mm
http://www.on-one.co.uk/news/product-reviews/q/date/2012/04/10/titus-el-guapo-wins-best-150mm-travel-bike-in-what-mtb

i don't doubt it Brant - once upon a time 120mm was the perfect do-it-all bike, then all of a sudden 120mm was an XC race bike. I love the look of the EG, but I cant see myself building one up light without throwing a fair wedge of cash at it though? and TBH I dont think I need 150mm. I really liked the mis-matched set up you develped with Ragley though....

6.6lb frame and shock weight.

As IvanDobski said "What was it reviewed against just out of interest?" looking at a 140/150 bike this summer and if a good value completed bike becomes available I would be very interested.

http://www.on-one.co.uk/i/q/CBTIELGXT/titus_el_guapo_xt_mountain_bike
XT and Revs for 2.2k

Reviewed against a bunch. But it was wmb's "bike of the year" review where manufacturers were invited to send in their best bikes. I'm chuffed.
Funny they found it a bit slack with 2deg angleset. We like them like that.

Cool thanks Brant I noticed it was on the bike of the year list.

A lot been said before but I love this company and its ethos. Done from a shed a gives us all great steeds that are affordable and great to ride. I have a naked summer special that takes on everything that I have thrown at it (7 staines, golspie, lernie and laggan to name a few that you will know). I also own an inbred that has had many variations in its time (SS, tourer and cx) currently naked awaiting its next colour scheme. They may be made of gas pipe but they are strong enough for me and I am no light weight, in fact a bit of a lard arse TBH.
My mates all have or had various incarnations of them and have only good things to say about them (although the carbon one is still under consideration at this time).
I have tried to get cheap parts myself and been unsuccessful, thats life when you are afetr a real bargain. Will always go back and chance my hand again no matter what.
And to finish with, was out with my mate at Craig Dunain (Inverness) who was on his Planet X Compo. Great stuff lads/lassies, keep up the good work.

Crash

Brant - you mention a Ti Kaffenback up for grabs a few days ago, any chance I can have a go at the prototype Ti road frame? 🙂 ...

Oh, and please make a few more fancy pants steel frames (853 and the like) in Ltd runs.

But Fancy Pants steel costs the same and weighs lots more than ace carbon.

Maybe eh. Maybe.

and the Ti road frame?.. fancy letting it go?

Well I have a nanolight from planet x and its flipping awesome.

that is all.. you can't please all the people all the time.

Use planet x for plenty of bits over the years and like them as a company, I'm a bit wary about spending expensive items from them as they sometimes seem to lack the eye for detail. Cranks coming with washer missing, weights being way out of the advertised. Most recently I picked up some model c wheels for the commuter, they were advertised as with qr's but none arrived. Email sent and quick response with new qr's arriving with non matching logo's. Only a minor detail for the price, so didn't bother to follow it up. I was also looking to dispose of a significantly larger amount of cash on some new race wheels, but the money didn't go to planet x, if I'm spending big, I want the service to match. I'll use px again, but only for lower end kit.

Used them several times, no issues at all.