[Closed] My Superstar Components I850 Seatpost

That does sound pretty p!ss poor...

* feigns surprise *

"Rather than sending it back which would just incur costs for us both you should service it"

You should have demanded a refund. I had 2 of the i900 posts which refused to work properly. First time they replaced it, second time I demanded a refund.

I'm really surprised at that attitude, I've had nothing but joy and wonderful service from Superstar........ and then I woke up.

I can't believe the cocky little get is still in business.

I didn't email Superstar back, after their last response I can't be ****ed to deal with them, I just put it down to experience,

An odd attitude to take after spending £60 and being fobbed off.

epic fail - another great service story for fruitloop

is that true TJ? as when I had 3 sets of faulty wheels, I ended up stumping up each time for postage (which was £12 a go) which ended up being a pain.

The mail order company (not superstar) told me thats just how it is, and one of the hidden costs of buying mail order.

Oh yeah as for the i850 post, I have read about trouble getting it moving apparently there is a knack to it, read here:

http://www.mtnbikeriders.com/2008/05/22/sette-ryde-st-850-seatpost-reviewed/

If you aren't going to keep the post how much do you want for it as I wouldn't mind having a look at one especially if its cheap 😉

* feigns surprise *

<joins the Greek chorus intoning, "No... really?!">

An odd attitude to take after spending £60 and being fobbed off.

not really. Depends on whether the ball ache of extracting that £60 out of SSC is worth ... £60 or not.

yeah, but you could at least try once

Richc - perhaps not clear cut as that but fairly clear. Sale of goods act and distance selling regulations are onerous on retailers and they often try to wriggle out of their obligations.Government advice on this

Q4. Do I have to pay to return the goods?

When consumers exercise their right to cancel they are under a duty to take reasonable care of the goods and to “restore” them to the supplier. The term “restore” does not permit the supplier to demand that the consumer send back or deliver the goods, but only that the goods are made available to the supplier for collection.

The Regulations permit the supplier to include in the contract a term requiring the consumer to return the goods to the supplier at their own cost. The supplier may charge for the direct costs of recovering the goods if, on request, the consumer does not return them; this must not be more than the direct costs of recovery, such as postage or, for larger items, the cost of a van collection. Once the consumer has cancelled the order all money paid must be returned within 30 days of the date of cancellation.

[b]The business is not entitled to charge for recovery of the goods if the consumer also has a statutory right to cancel the contract under other legislation, (for example because they are defective)[/b] or if the term requiring the consumer to return the goods is an ‘‘unfair term’’ within the meaning of the Unfair Terms in Consumer Contracts Regulations 1999 and The Unfair Terms in Consumer Contracts (Amendment) Regulations 2001.

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html#Q4DoIhavetopaytoreturnthegoods

Well - you learn something every day. When did that change then?

The 'i850' is just the Sette Ryde ST-850 that pricepoint in the U.S were knocking out for $30. There are loads of reviews/comments on the web about that post and how you get it to work (just bouncing up and down on it wont work).

Goan - explain why considering the advice from the government posted above?

Its a basic concept that you should not end up out of pocket if someone else does not fufil their side of the contract - and the contract is that you pay money and the rettailer supplies goods in working order.

We all know by now that Superstar are horrible at dealing with people- rude and often legally wrong.

I don't know how many times I'll have to say it, but DO NOT BUY FROM SUPERSTAR. He'll screw you over, and his products WILL fail the majority of times.

Does anyone know of any servicing instruction for the ST-850/i850? I've had my Sette Ryde ST-850 for a while now and think its about time it got a clean and re-grease.

I had one of these posts from superstar and the email he sent to me solved the problems. It just needed a little jiggle and it worked fine. Also the bottom of the email says if this doesnt work send it back and we will have a look

Whats the problems with that???? He is trying to save you the hassle of sending it back, and gives you the option of sending it back if it doesnt work.

Whats all this threats of leagal crap, cant you bloody read? Smells of trolls to me, its the same superstar bashing crew as always just changing their names using the STW loophole by the sounds of it.

Nip

What a surprise a first post ever from a new user name, being used to bash Superstar on STW.

TROLL ALERT *********TROLL ALERT ******TROLL ALERT ******TROLL ALERT ******TROLL ALERT ******TROLL ALERT ******TROLL ALERT ******TROLL ALERT ******TROLL ALERT ******TROLL ALERT ******TROLL ALERT ******TROLL ALERT *********TROLL ALERT

Tango. SSC told the customer he would have to pay to have the faulty post returned which is wrong in law as per the quote above.

Many other examples of SSC doing their best to ignore consumer law have been seen ( but prattling on about it all is both pointlesss and dull) but I note the unfair terms and conditions in breach of the law that were on his website have now disappeared.

BTW tangobrave - you have been outed. Have a look on the shedfire / SSC conspiracy thread

I've never had a problem with SSC - and he was v helpful at Hit the North when i needed something doing quickly.

Just to provide the other side of the argument.

* these comments may be revised if TangoBravo is shown as Fruit. Poor show.

its the same superstar bashing crew as always just changing their names

To be honest I've never 'bashed' superstar but I can't help but feel a strong sense of deja vu every time a thread about their stuff comes up.

sootyandjim - Member

Does anyone know of any servicing instruction for the ST-850/i850? I've had my Sette Ryde ST-850 for a while now and think its about time it got a clean and re-grease.

you've changed man :SHAKES HEAD:

Hmmm see the [url= http://www.singletrackworld.com/forum/topic/i-cant-deny-it-i-love-a-good-conspiracy-warning-shedfire-ssc-content ]other thread[/url] - looks quite possible that TangoBravo is Neil from SSC in disguise...

Fruit, you're doing a great job of loosing any potential superstar customers.

if thats the case, what a muppet 🙄

Ditto. I've bought from SSC in the past and had no problem but posing as someone else is straightforward dishonest from a business so I defintely won't buy anything there again now. 🙄

so thats why tangobravo was slagging on one off yesterday .....tool

looks quite possible that TangoBravo is Neil from SSC in disguise...

What a douchebag.

Having bought from SSC in the past and been prepared to buy again. With the "unusual" contributions Tangobravo/Fruit has made I don't think I will be buying again.

Will the real Fruit please stand up?

Well, I did buy some pads off SSC before - both face to face and online. However, after this (tango/fruit) I will never buy anything from that idiot again. Unlucky Fruit, but you are losing customers.

might as well put all the evidence in one place

Tangobravo's posts
http://www.singletrackworld.com/forum/profile/tangobravo

Fork ad with tel number
http://www.singletrackworld.com/forum/topic/marzocchi-xc600-100-140mm-forks-120-posted-with-2010-cartridge-upgrade

second hit on google uk for tel number, extra contact details
http://www.ukriversguidebook.co.uk/forum/viewtopic.php?p=37631&highlight=&sid=5ad0b663a16f830fcf8b1cd230d4b239

various shills
http://www.singletrackworld.com/forum/topic/superstar-nano-tech-flats
http://www.singletrackworld.com/forum/topic/superstar-wheel-setsany-reviews
http://www.singletrackworld.com/forum/topic/pure-racing-cobra-i900-seat-post
http://www.singletrackworld.com/forum/topic/adjustable-seatposts-remote-or-not
http://www.singletrackworld.com/forum/topic/lock-on-grips-for-around-a-tenner

Ill give up there, theres so many.

various negging of the competition
http://www.singletrackworld.com/forum/topic/crank-brothers-headset-experiences
http://www.singletrackworld.com/forum/topic/from-the-people-who-make-ragleyoneone-bars#post-627990
http://www.singletrackworld.com/forum/topic/have-you-seen-the-new-ragley-grips#post-608682

So Fruit is Tango and he's whinging about trolling? Aren't multiple logons a banning offence?

Remember, buy SCC pay twice.

Oh the irony.... Fruitnut/tango/nip wrote..[i]Smells of trolls to me, its the same superstar bashing crew as always just changing their names using the STW loophole by the sounds of it.[/i]

WTF?

Well another supporter of SSC here pads have been great but if TB is Fruit and he's coming on here posting acquisitions about other manufacturers and acting childish when some one complains about a product then I too will think twice about buying from them again.

oh dear, poor show.

I feel perfectly within my rights to repeatedly bash him- I've never been treated so badly as a customer. Ever, in anything, bikes or otherwise.

Glad to see that what goes around comes around.

Probably worth saving this thread before it gets deleted....

So Mark, when are you going to ban him for multiple logons and trolling? Or is he ok because of the advertising? Time to show that you really are impartial and fair?

already saved since the other threads started evaporating

Heh nice, I was going to defend SSC's service but can't be bothered now.

Chunky I've sent an email to Mods before this thread gets out of hand, they may just lock it for future reference rather than pull it.

what happened to AB's new thread ponting this out??

The other threads seem to have dissapeared already

I'm melting... meltiiiiiiiing...

Another user of SSC pads with no complaints, however, if this is true, it must be a worse banning offence than any rudeboy committed?

oh this ones good too 🙂
http://www.singletrackworld.com/forum/topic/broken-adjustable-seatposts

Yup, it does seem odd that AB's thread has gone.

Nice one stoner, perhaps an email to 2Pure who have a big advert on stw explaining that SCC are slatting one of their products.

Mods, your comments on the above please?

I have a feeling this thread might be gone soon....

Is it time to get out the octopusses?

I'm sensing Solicitors will be writing a warning letter to someone this afternoon....

this has got far beyond octopuses

Litigation octopuses?

How about other Cephalopods? Is it time to bring out the cuttlefish? Or *shudders* the nautilus?

Blimey - as others here, I've used pads from them without any problems at all but this stinks.

I guess that'll be a fair chunk of business lost - I certainly won't be using SSC again!!!

TJ, I may may be wrong, but what you've quoted above are the rules for cancelling the contract/purchase/service, which you have 7 days to do under the distance selling regs. Not sure if the same applies to returning faulty goods for a replacement.

disgusted, the whole situation needs dealing with.

as i said more eloquently in a longer post, now pulled.

Why are these threads being pulled? Are the mods based in China?

Mike - the cruicial bit

The business is not entitled to charge for recovery of the goods if the consumer also has a statutory right to cancel the contract under other legislation, (for example because they are defective

So if a product is faulty the buyer has the right to cancel the contract under the sale of goods act ie reclaim their money. they have to allow the retailer to reclaim the goods but not pay for the return.

Fruit in PR disaster shocker!

Who'd a thunk it.

Some of TB posts were clever in the way he wrote them, not to bring to much attention to himself.

I like his style, although I would never spend my money on his tat...just because they are cheap or colourful does not mean I trust them on my bike.

Got a set of SSP V2 pads I got with a second hand pair of brakes. They have and always will stay in the box of products I will never use...alongside some broken mud guards a few bent mechs and a picture of a nun doing a wheely
-
-
-
-
-
-
-
-

(the nun doing a wheely picture does not exist).

Heres me about to order an 850i - the flaming seatpost shim is arriving tomorrow! Seconds thoughts or what?

I hate cephalopods. Specially fossil ones. I'll unleash my geology/crank bashing hammer on them when it turns up.

For what it's worth, my last pair of superstar pads fell apart last week. Usual braking material/backing plate parting of ways.

This thread isn't being deleted. Presumable the Mods feel that one thread on this is enough.

Sheesh, I write/sprout some sh1te on the forum however it it was linked to my business I most certainly wouldnt muck around. Why is this happening? Stay away from forums for a while whatever your name is. Thats the advice I'd give.

I like the guy. Met him a couple of times and seems very genuine. I think his products are good, his external BB seem much better than any others I have tried.

Hes made a mistake. I dont think he should be lynched. I think his customer service is better than Brants but no one seems to care about his tactics...

I met the guy. He was rude and seems to think all his customers are liars until proven otherwise.

Outstanding stuff. 😆

rolfharris - Member
I feel perfectly within my rights to repeatedly bash him

Would that be with a rock? 😀

Only joking.

If this does turn out to be fruit then you have just lost another potential customer.

All I am saying is back off from forums.

An odd way to run a business.

BBB_Rich, didn't he sponsor your recent event? So hardly un-biased opinion of Superstar.

I have had a few bits from Superstar, brake pads and bottom brackets. They have varied in quality from rubbish to average, on the plus side they have all been cheap. This thread has put me of buying from him again.

He sponsored my university team and I still think he's a tube that sells tat.

Mike - the cruicial bit

"The business is not entitled to charge for recovery of the goods if the consumer also has a statutory right to cancel the contract under other legislation, (for example because they are defective"

So if a product is faulty the buyer has the right to cancel the contract under the sale of goods act ie reclaim their money. they have to allow the retailer to reclaim the goods but not pay for the return.

Ah, missed that bit.

With such a loss of potential customers I see a sale coming soon to an internet retailer near you 🙂
entertaining stuff

Heres me about to order an 850i

Just buy one from Lesiure lakes instead.

i thought neil's smartest move ever was not to re-register after the xmas purge. he is the worst possible advert for his own company. what a weasel.
LOL!

[url= http://www.shedfire.com/2009/08/26/asshat-of-the-week/ ]The shedfire bit that outed Fruit[/url]as tangobrave

As it was on the thread that was deleted I thought I would post it again.

I think his customer service is better than Brants but no one seems to care about his tactics...

In terms of tactics I dont recall Brant trashing competitor products or shilling his own with pseudonymous posts either here or at MTBR.

With respect to customer service, I think that's always going to be personal.

i thought neil's smartest move ever was not to re-register after the xmas purge

exactly what I thought del.

Now this is interesting-

http://www.seomoz.org/blog/new-uk-law-criminalizes-stealth-marketing-techniques

Lol oh dear.