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My LBS refused my b...
 

[Closed] My LBS refused my business...

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My first thought was fully booked workshop.

And buy a spoke key!

My thought is the OP's bike shop even managed to miss the opportunity to sell a spoke key

odd when it Vikings never been so popular.

are I.T. Vikings the new keyboard warriors?


 
Posted : 16/10/2012 7:57 pm
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Takes me a day to mess about with a tubeless stuff at home what with all the frustration, swearing, failures, mess.

Few hundred quids worth for a days job would be fair. I don't work for less 😀


 
Posted : 16/10/2012 8:02 pm
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truing wheels should've qouted..
being surprised no one wants to mess with your goo filled tubless tyres 😥

used to work in a garage and any cars coming in for MOT or repair work that were covered in mud etc..were;
a) left till last.
b) avoided if it all possible..

take your tyres / rim strips etc off, clean the wheels up nice,
and you may find they will be intrested..
although were in a recession LBS's seem to be making so much money they can turn down work..

Ive a Trance, asked about bearing replacement, 1st question "did you buy it from us", no why "oh we only service bikes weve sold..
FFS
how much money are these guys making..

as an indication of mark up, simple plastic water bottle <£1 to the shop, £7 to you sir..
Singlespeed MTB, trade price +vat (£300), retail £700
thats how much markup..
and why they can be lazy.


 
Posted : 16/10/2012 8:43 pm
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[quote=nwilko ]
as an indication of mark up, simple plastic water bottle <£1 to the shop, £7 to you sir..
Singlespeed MTB, trade price +vat (£300), retail £700
thats how much markup..
and why they can be lazy.
You're obviously so wealthy and successful at what you do that entering the bike trade and earning these sort of margins is below your expectations then?


 
Posted : 16/10/2012 8:45 pm
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I think I'm the shop that 'turned you away', funny how we remember two different conversations

customer "any chance you can fit these tubeless tyres, as i cant get them from not leaking"
me "If I'm honest, it could take us some time as we don't have a compressor and end up costing you more then I would be happy to charge you, as they can be a faff. I did my own the other night after work and were a complete bitch. I'd recommend finding someone with a compressor as they could do it quicker and easier, thus cheaper.

No mention of "not being bothered"
No mention of truing the wheels and having to remove tyres to true the wheels.

We take great pride in our workshop and customer service, as single track members have mentioned in the past.

We're Solent Cycles for those that don't know us.


 
Posted : 16/10/2012 8:53 pm
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this is about to get interesting......


 
Posted : 16/10/2012 8:59 pm
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Oops... Thread fail...!


 
Posted : 16/10/2012 9:01 pm
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Kettle on, gets comfy... 😀


 
Posted : 16/10/2012 9:02 pm
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Fight! Fight! Fight!


 
Posted : 16/10/2012 9:04 pm
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Biscuit anyone?


 
Posted : 16/10/2012 9:09 pm
 nuke
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[img] [/img]


 
Posted : 16/10/2012 9:11 pm
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Well its looking intresting now

I have to say that tubless tyres is a million miles from almost any other job. I'm excluding UST on UST rims.

To me it seems like a messy job for the enthusiast. I can really imagine not wanting to get envolved. Particulalry as the opening line is i can't get them to seat

I've always taken in a clean tyres less wheel for trueing


 
Posted : 16/10/2012 9:20 pm
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Yes, if the story was that the tubeless tyres weren't seating, then I'd have turned it away too - or at least quoted £60/hr for however long it takes. And I do have a compressor 🙂


 
Posted : 16/10/2012 9:22 pm
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I'm excluding UST on UST rims.

Even these are not guaranteed. I recently had a brand new ust tyre which wouldn't seat on a perfect ust rim - tunrned out the tyre had a minor defect on the bead (where it had been folded for packaging) and it just wouldn't work any which way.


 
Posted : 16/10/2012 9:28 pm
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Two sides to every story. Time to get comfy.


 
Posted : 16/10/2012 9:30 pm
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I had some Schwalbe tubeless tyres (actually for someone on here) and a couple of them leaked through the sidewalls. Very slowly, though.


 
Posted : 16/10/2012 9:31 pm
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Echo what the other LBS guys have said, I only do them for regulars now.
Had a ghetto tubeless tyre explode off the rim, all I can say I'm not keen on looking like an extra from a pron movie at work all day.


 
Posted : 16/10/2012 9:32 pm
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Fair play Topps.. I totally retract what I said in my first comment!

It's weird being on the providing end of the deal though.. What you're happy charging is not nearly what he might be expecting to pay. Many workshops are very generous, and don't make nearly enough profit, which is probably why many of the best LBS's struggle..


 
Posted : 16/10/2012 9:37 pm
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Okay, a question - I quite often get jobs which could be 5 minutes, could be two hours, depending on how they go. I'm thinking things like removing a stuck seatpost or BB. Or, indeed, getting a tubeless tyre to fit.

How would you feel about a quote which said £x per hour, for however long it takes, instead of a fixed amount?


 
Posted : 16/10/2012 9:43 pm
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as an indication of mark up, simple plastic water bottle <£1 to the shop, £7 to you sir..
Singlespeed MTB, trade price +vat (£300), retail £700
thats how much markup..

Really? Which drunk down the pub told you that? Did he also say Freddie Starr ate his hamster?


 
Posted : 16/10/2012 9:51 pm
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bikebouy - Member
I spent 1.5hrs trying to get 1 tyre to seat on Stans without any sucess
what
so
eva.
Right old PITA even using the right tape/valves/colour underwear/hair gel.
I got my LBS to do it in the end.
faffage wasted when you could be out riding.
POSTED 6 HOURS AGO # REPORT-POST

LOL


 
Posted : 16/10/2012 9:53 pm
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[b]Stevenmenmuir[/b]

Probably the same drunk that told him every LBS employee gets everything for themselves for less than the price of a biscuit.


 
Posted : 16/10/2012 9:59 pm
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😀


 
Posted : 16/10/2012 10:00 pm
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And kudos to Solent for coming out with that.


 
Posted : 16/10/2012 10:06 pm
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Well 2 sides to every story, I chose not to name & shame.

But at least you had the balls to answer the thread.

Shame I had to go elsewhere but hey, as I said earlier no bother, I got my request sorted.

There will be no handbags at dawn over this.


 
Posted : 17/10/2012 4:32 pm
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what happens when you soak an owl?


 
Posted : 17/10/2012 4:44 pm
 br
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Tubeless tyres can (mostly) be a bitch. I do my own and have done friends (I have a compressor), but only with their sealant (and no guarentee).

My old LBS (I've moved) didn't have a compressor on purpose, too much hassle plus the noise and need to train staff.


 
Posted : 17/10/2012 4:44 pm
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How much training do you need for a compressor? Here's the on switch, don't shove it up your arse for kicks. Simple 🙂


 
Posted : 17/10/2012 4:45 pm
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Don't shove it up the customer's arse either!


 
Posted : 17/10/2012 4:50 pm
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Can you tell him you can't be arsed, and to shove it?


 
Posted : 17/10/2012 4:51 pm
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I'm sure that a compressor is fairly easy to use. But as its potentialy dangerous i wouldn't expect an employer to let people loose with it untrained.

Does that make me a paranoid and risk averse, i hope not. But there is a diffrence between hurting yourself in your onw garage at home and hurting yourself or some one else at work


 
Posted : 17/10/2012 6:34 pm
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Compressor has H&S requirements which impact on insurance. Regular receiver inspections and documented staff training is needed.


 
Posted : 17/10/2012 6:55 pm
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Yeah, if I was a bike shop I'd never bother with tubeless. It's a job that can take 5 minutes and work perfectly or not work after 3 hours faffing (wrong tyre / rim combo). Basically it's impossible to quote anyone a price for that.


 
Posted : 17/10/2012 7:00 pm
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Add the H&S requirement for safety glasses & ear defenders which adds to your overheads (in the event of a tyre blowing off the rim), which, if you've done your risk assessment properly, you'll have noted & trained your staff for (more costs & also training time to pay).

I bought a large compressor as my LBS wouldn't touch tubeless with a bargepole & I'd grown fed up of failed inflation attempts with CO2 cartridges. Power up compressor & wait for it to reach 8 bar, mount tyre, with very soapy water all round bead. Hold wheel with valve (with core removed) at top of wheel & press tyre hard down above valve (hand round tyre & rim as best you can). Inflate & tyre should hold air.

Conti's not too great (especially lightweight models), had issues with a few other brands too, but I now I run just Maxxis & have fitted various tyre models & widths with no issues.

Quotes - be honest & tell people up front. If the job may be a PITA, then if the customer is aware the job may not be straightforward, then it is their choice whether to continue. The reality is that if you say it could time x time & cost x amount & still not be completed, most buyers will accept this. I accept that there is no pleasing some people no matter what you do.


 
Posted : 17/10/2012 8:00 pm
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What's your problem. You couldn't be arsed to do it and neither could he. You wouldnt do it as its a ball ache and he he prob thought you have the gear so get some idea, its not difficult, wheels dont need to be perfect with discs, gotta learn some time and seating tubeless, well its a downside of tubeless tyres.

At leas the was honest with you!


 
Posted : 17/10/2012 8:16 pm
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I'm sure that a compressor is fairly easy to use. But as its potentialy dangerous i wouldn't expect an employer to let people loose with it untrained.

I was kinda kidding, but this is another one of those situations where I'm glad I don't employ anyone any more 🙂


 
Posted : 17/10/2012 9:03 pm
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I'd have taken it on if the tyres and rims were tubeless or tubeless compatible. Soapy water and instaflate canisters to see how well they inflate after cleaning off the old sealant then breaking one bit of the bead off the rim to put the fluid in usually does the trick without removing the valve core.

If it went up first time then its going to go up next time around with the fluid.

Just charge for the canisters,sealant and labour.

Edit: I'd guess 20 mins to clean the old sealant from one tyre and rim.It takes a while to get it all off the beads on both sides.. but at the rate most bike shops charge for 20 mins work,this is hard going on the ole thumbs! Deffo worth charging more for a job like this.


 
Posted : 17/10/2012 9:20 pm
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stevenmenmuir - Member

as an indication of mark up, simple plastic water bottle <£1 to the shop, £7 to you sir..
Singlespeed MTB, trade price +vat (£300), retail £700
thats how much markup..

Really? Which drunk down the pub told you that? Did he also say Freddie Starr ate his hamster?

OH works in an LBS and got me a SS for trade price +Vat from distributor which was £300, yet the self same bikes shopfloor sticker price is £700,
And the bottle prices were available on the stock order form in the box that she was taking bottles from and pricing up before putting on the shelf..

Thankfull all the kids hamsters & guinea pigs have lived long fullfilling lives and all died of old age, unless freddy broke in eat them, then regurgated the dead pets and replaced them in their cages before leaving the house such that we were non the wiser...

however thanks for your informed input.. 😆


 
Posted : 17/10/2012 10:07 pm
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iPad smelling pisstakes, sorry.

druidh - Member
rocky mountain » This is why lbs go out of business and good riddance.
Almost everyone I know has bad stories about them, odd when it Vikings never been so popular.
Name and shame them.
??
POSTED 1 DAY AGO # REPORT-POST


 
Posted : 17/10/2012 10:18 pm
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A staff deal on a trade price is all very well but please step down from cloud cuckoo land where you seem to be thinking that every item on every order placed by all known LBS's in the land get.. staff discount :O)

Nwilko's deals can be found here:

http://www.cloudcuckooland.org/


 
Posted : 17/10/2012 10:22 pm
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Anyhow, after a couple of beers.....

How much is labour an hour in a Bike shop? Stupid I bet.

And name and shame, here we go marshals in wgc, broken pegs on my forks, wonky stem cutting, un tightened brake callipers, bent handlebars sold, crap wheel truing and treating everyone I know like they are idiots. Even slagged off specialised at a trade show. No wonder they lost the ability to sell them and one shop closed.

And on that note, go sue me.


 
Posted : 17/10/2012 10:25 pm
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strange as my LBS, build wheels and are more than happy to sort your tubeless and stans systems out for you, if you are such a ham fisted spanner that you can't manage to do it yourself. 😀

Really can't understand the "tubeless is such a messy faff, it takes ages etc...." stance. In the many years I've been using stans, rim strips or proper rims with yellow tape and valve It's never been a problem, and they've all gone with a track pump or gas can if I'm being a lazy sod.

You lot must have the basic preparation skills and co-ordination of a chimp on PCP!!

so well done BETD Goldtec a bike shop who will sort your tubeless woes..Have a gold star!


 
Posted : 17/10/2012 10:35 pm
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martinxyz - Member

A staff deal on a trade price is all very well but please step down from cloud cuckoo land where you seem to be thinking that every item on every order placed by all known LBS's in the land get.. staff discount :O)

Martinxyz > please explain the mark up on the plastic bottles then..?
The SS price was not a mates rate (the shop did not absorb a cost), the price paid was the standard price the distibutor was charging the shop at that time for that bike (ie the same price the shop would pay should any customer pop in and order one), however to keep things inline with the taxman VAT was added to the price.
Thus the markup on the bike is effectively £400, seems like a healthy margin no ?


 
Posted : 17/10/2012 10:51 pm
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I beg your pardon, I read £300 inc VAT. (which would obviously be £360)

I read £300 trade inc VAT with a RRP of £700 something like a bike from last year,a staff price,end of line kind of deal.

Sorry! If I could remove the cloud cuckoo land website I would.. but it's too late :O)

Yeah,the bottles go cheap as chips as do inner tubes. Bit like prawn crackers at the chinese. They cost around 6p and sell for £2.80 ?! :oD


 
Posted : 17/10/2012 10:59 pm
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martinxyz - Member

cheers chap.....

back to OP and his tubeless tires,
LBS should have quoted him a price for truing based upon him stripping wheels 1st..
no way would i expect an LBS to have to deal with a tubeless setup particulary if full of latex...

may have got them some work and saved the OP's frustration..

sad thing is the guy's on the shop floor are often on minimum wage whilst being badly treated by their employer and hence cant be arsed with customers at all..

my own worst LBS experience was being refused to even quote on bearing replacement as i didnt buy bike from them.. have never been back in that shop and never will..


 
Posted : 17/10/2012 11:09 pm
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