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[Closed] How long to wait before throwing toys out of pram?

 Gnnr
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Been waiting for a replacement front end for my FS which has developed 2 cracks.

The replacement has to come from the states but been waiting for five weeks now.
Really thinking about emailing the manufacturer direct to have a moan about their UK distributor. Should I put a lid on it... or start pitching toys?

G


 
Posted : 04/10/2010 10:03 pm
 jedi
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what is it?


 
Posted : 04/10/2010 10:04 pm
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Intense at a wild guess?


 
Posted : 04/10/2010 10:06 pm
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Turner


 
Posted : 04/10/2010 10:07 pm
 Gnnr
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2009 5Spot - Taco weld is failing, slowly, but those cracks are slowly growing.

Part of the reason I got it was Turner's "[i]Legendary[/i]" CS.

Forgot that i don't actually live in the states.


 
Posted : 04/10/2010 10:08 pm
 Gnnr
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Bang on CA. gold star


 
Posted : 04/10/2010 10:09 pm
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Start throwing, hard and loud


 
Posted : 04/10/2010 10:11 pm
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Heh just took a look at a few of your threads.

Back in the day 5 weeks would not have been bad. I hope things are better!


 
Posted : 04/10/2010 10:13 pm
 Gnnr
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Certainly feel like it. Woeful customer service in the UK from silverfish. Emails don't get answered (or at least not quickly), the girl who answered the phone didn't want to know.

Not bashing Turner as the small spare part I sent from the US arrived really quickly. Just surprised at how poor the UK service is. Anyone else had any luck dealing with Silverfish?


 
Posted : 04/10/2010 10:17 pm
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Get them direct, the distributers are rubbish, I contacted them and waited ages for a reply, when I contacted turner direct they sent me a front triangle within five days, even better ring them on this number and ask to speak to Greg wolf 00 1 (951) 677-1711 remember the time difference


 
Posted : 04/10/2010 10:17 pm
 Gnnr
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Thanks for the advise Khani, I'll give Greg a call tomorrow.


 
Posted : 04/10/2010 10:25 pm
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Not sure what the time difference is, you may get them now I think it's afternoon there now


 
Posted : 04/10/2010 10:35 pm
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It's Californian area code : they are currently 8hrs behind us so roughly 2:50pm now


 
Posted : 04/10/2010 10:52 pm
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+1 khani

deal with turner direct.


 
Posted : 04/10/2010 10:57 pm
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Been waiting 6 weeks for Endura to replace some faulty leg warmers so it could be worse.


 
Posted : 04/10/2010 11:17 pm
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I got good service from Greg too, replaced broken Flux rocker arms on 5 year old frame FOC.


 
Posted : 04/10/2010 11:23 pm
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Greg is a great guy and helpful too,sorted my sqeaky flux over the phone, and sent out some replace bits free


 
Posted : 04/10/2010 11:25 pm
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Gnnr - Member

Bang on CA. gold star


Bugger I started typing Turner and changed my mind!!


 
Posted : 05/10/2010 9:37 am