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I've sold a pair of fox forks to a guy who claims that the CSU is creaking and that they are defective.
I've rode them and they seemed fine to me. He's ruled everything else out and he's adamant that the forks are defective and wants a refund.
I initially agreed that if he pops them back round I'll give him a full refund, whether they are genuinely creaking or not.
He's just dropped the bombshell that he's cut the steerer?
What the hell do I do now?
lol complicated 🙂 at least a discount off the sale price for the cut steerer. Also there is a scam where people are swapping fork parts then returning as faulty.
Nightmare :-/
At least I have about 20 pics of the forks before they went.
Tell him to do one. He cut them they are his.
Sold how? If it's Ebay you'll end up refunding him.
Private sale, a_a's answer is the one I'd favour.
Surely he could of fitted them with a few spacers first so he didn't have to cut the steered to test them.
Tell him to do one. He cut them they are his.
This
Tell him to do one. He cut them they are his.
Reckon that would be my advice too. He's "accepted the goods" if he's cut lumps out of it (and if he's cut the steerer, what else has he done?).
I am wary if a scam not least when they are now a different length
IMHO the point at which they cut them they are theirs
Will ebay really side with them even though they have now cut the forks? 😯
As above, once he's cut the steerer that says to me he's ok with them.
How did he pay for them?
If he had any concerns he shouldn't have cut the steerer. Not exactly a challenge to run them with spacers.
Tell him to get bent. They are not being returned as sold
They were sold privately. I'm fuming like.
Would you take up the legs on a £120 pair of jeans then take them back to the shop because you didn't like the fit.
Will ebay really side with them even though they have now cut the forks?
I'd have little faith in their ability to understand the difference between 'fitting' them and wrecking them...so OP would def have a fight on his hands.
EDIT: Thankfully irrelevant in this case!
Private sale outside eBay. He paid cash
Furgettaboutit..
Tell him to send them off to be looked at and [b]IF[/b] they find something wrong then refund him the cost of putting them right, subject to seeing the invoice, of course.
If he refuses that then tell him to do one.
I had the EXACT same scenario with a pair of Lyriks I sold on eBay a few years ago (allegedly creaky CSU, "badly scored stanchions" despite sending numerous hi-res pics of every part of the fork, steerer cut before he'd noticed the alleged creaking).
Gave him a full refund (actually offered 3 times before he accepted), got the forks back, luckily still fitted other half's bike despite the cut steerer, 4 years on she's still using them and I've still to hear the CSU creak 🙄
Took me a few years to come back around to using eBay after that, only thing I've chanced selling since was brand new still in original packaging. Got loads of decent quality kit sitting around but can't be bothered with the potential hassle now.
4 years on she's still using them and I've still to hear the CSU creak
I bet it's the buyer's saddle rails anyway!
Tell him to send them off to be looked at and IF they find something wrong then refund him the cost of putting them right, subject to seeing the invoice, of course.
I'd expect it could be more than the value of the fork.
I'd dread to think how much a new CSU would be.
It's the situations like this that knocks you off selling stuff
Is there a serial number on the CSU & do you have it recorded?
Are the forks out of warranty?
Luckily Mike I photographed the serial number. The forks are well out of warranty. 2009-2010 !
Ask for pics of the CSU in place, tell him you will take a refund but only if he replaces the steerer he cut 😉
I would tell him to get bent. If he hadn't cut the sreerer my opinion would be different.
Serial number tallies up, just had a picture sent through. Obviously the steerer length doesn't.
Shouldn't matter if the numbers tally. He has modified the forks so unless he is going to make them back to as sold its his tough luck
I would tell him to get bent. If he hadn't cut the sreerer my opinion would be different.
Well that's it really. If they are genuinely creaking then I would refund him no questions asked if they came back as they were sold
Offer him a refund if he can return the forks to you in the condition as sold. However, given that will require a new CSU he'll solve his own problem...
Was it someone on here that bought them ?
I reckon he's cut the steerer down too much.
Just tell him to return them, in the same condition he received them. And you will happily refund his money including postage.
He can't do that obviously, but that's his fault, not yours.
Your refund offer/terms will be perfectly reasonable, and there is nothing he can argue with.
No, no one on here Renton.
Yossarian +1
No I don't think so. Have just clarified the overall steerer length is now down to 205mm
Unless you're Ray Winston, the "do one" approach probably won't help.
Any chance you can see the forks on the bike, if he collected the forks in person?
That would allow a gentlemanly discussion around the bike and if he refuses, coupled with his reasons why he refuses, would help you judge whether you're being diddled (and may address Yossarin's suspicion, which does [i]sound[/i] a bit plausible, if it is a diddle 🙂 )
yip, sounds like he's on to plumbs after cutting the steerer. I reckon he's cut it too short and is chancing his arm.
205mm is not massively short TBH.
I'd just give him a refund minus 10 to 20% for the shortened steerer.
I spoke to him for quite a while prior to the actual sale and I'm confident that he is a biker. Either that or he's invested a great deal of energy researching bike trails.
Yeah, he's overcut either yours or another one that he's trying to swap back to you - is there really a serial number on the CSU ?
... and he can **** off IMO
It is a toughie, I'd be tempted to tell him that since he's cut the steerer, all bets are off.
However, probably the middle ground is for him to get them checked/repaired and if there is a problem with them, you'll have to stump up.
Fair?
205mm is not massively short TBH.
I'd just give him a refund minus 10 to 20% for the shortened steerer.
I'd have to agree with that statement.
stu1972 - Member
Luckily Mike I photographed the serial number. The forks are well out of warranty. 2009-2010 !
09/10 forks? If the OP didn't notice any kind of creak and is happy about that then sorry, if there was a serious issue they would probably have died by now. A polite was fine for me, they are 5-6 years old and I assume the price reflected that.
Yeah, he's overcut either yours or another one that he's trying to swap back to you - is there really a serial number on the CSU ?
Yeah it's definately the same CSU. I can make out the same distinct little marks on the LH crown.
I wonder if it's massively true ? 😐205mm is not massively short TBH.
Yes the forks were £120
I'm confident that was a fair price for a very clean set of F-100RL's
09/10 forks? If the OP didn't notice any kind of creak and is happy about that then sorry, if there was a serious issue they would probably have died by now. A polite was fine for me, they are 5-6 years old and I assume the price reflected that
Sums it up really.