[Closed] have crc discovered the new 3rd class mail?

I blame binners.

I had two orders arrive at the same time last week, one of those i didnt even get a 'your order has been dispatched' email.... first time i've ever had to wait more than 2 days for an order to come through! still, free delivery and they arrived by the end of the week 😀

have i mentioned i blame binners?

no problems for me. delivered within 24 hrs everytime

something was posted otme thurs garutneed next day deery as they had messed up an order big time over 2 weeks. Not arrived yet!!

So your order has been posted, and its non-arrival is the fault of crc how?

Shirley you need to be blaming the royal mail?

why, he's paid crc not the royal mail

If crc have handed a parcel to the royal mail how can they be held responsible for the actions of another company? It's no longer in their hands, and they wont have the power to move the package through the mail network.

no problems for me. delivered within 24 hrs everytime

CRC have a list of preferred customers 🙂

CRC have a list of preferred customers

Based on people they see moaning on STW I think.....

If crc have handed a parcel to the royal mail how can they be held responsible for the actions of another company? It's no longer in their hands, and they wont have the power to move the package through the mail network.

because crc have entered into a contract with you, you haven't entered into one with the rm. if the parcel hasn't arrived then it's up to crc to sort it out with the rm not the customer.

at the end of the day if the rm aren't doing what they're supposed to do then it's up to crc to source a more reliable form of carraige.

I ordered yesterday - as did, independently, the guy sitting across the desk from me.

I'll let you know when they arrive (probably around 11)

I entirely agree that it's up to crc to sort out Royal Mail on behalf of the customer if there's a delivery problem. I don't think as a recipient you can actually chase up anything with RM anyway.

But I you can't hold CRC accountable for any failings in RMs infrastructure. It's kind of like saying that if you have a monster crap, it's your fault if it blocks the water company's sewage system.

But I you can't hold CRC accountable for any failings in RMs infrastructure

You can. There are other postal services available. If they are choosing the one that gives the worst service, it's their fault.

I have much more a problem with their new packaging system. A large box for even the smallest thing, for example some disc bolts! What was wrong with padded bags that went through the letterbox.

as others have said.... if parts can get to me within a couple of days from rose, for example, I will use them for future purchases.

CRC's choice of carrier is directly impacting my decision on using them in the future. I can't be alone in thinking like this.

I have much more a problem with their new packaging system. A large box for even the smallest thing, for example some disc bolts! What was wrong with padded bags that went through the letterbox.

If you feel that bad about it get them from your LBS? I'm doubting even CRC can undercut on a set of 6 bolts?

IIRC theyc an get more of those boxes in a truck than they could envelopes as they stack easily, and as CRC alone sends several trucks to the mainland every day it actualy reduces the truck space required from RM.

There are other postal services available

i'm not sure there are actually. NI- mainland i have definately read that CRC have their hands tied.

I have no issues with the service here. must be your local hub...

delivery seems fine, but my last few orders have spent days 'processing'. Funny enough email them to cancel it and miraculously it gets dispatched.

i'm not sure there are actually. NI- mainland i have definately read that CRC have their hands tied.

they only have their hands tied if they wish to continue using the cheapest available carraige method - rm. all the other carriers do gb - ni service, it's just damn expensive.

IIRC theyc an get more of those boxes in a truck than they could envelopes as they stack easily, and as CRC alone sends several trucks to the mainland every day it actualy reduces the truck space required from RM.

i work in logistics and don't find much logic in that argument. far more likely that a card box is cheaper than a jiffy.

For international delivery, definitely (based on when CRC claim to have shipped, and on DP DHL putting the calling card thru the letterbox). Typically working out at about 15 days delivery to Germany. No idea why? Do they just stick standard UK postage on the packet, so RM just stick it in the corner in the "diverted to an alternative service" pile? Crazy that I could drive to NI, collect, and drive back quicker, including 2 overnight ferries.

edit: oh and when I reported undelivered package after 15 working days, they told me to go to my post office to see if it was there! Firstly It was sent RM not Parcelfarce, and has no tracking, Secondly DP are hardly going to believe me without a calling card, and Thirdly, after 15 working days, it would surely have been sent back if RM were reasonably prompt in delivery (DP keep them for 7 working day iirc).

Still, 1 of the German suppliers does it the other way around. Process the order after about 5 working days, then ship with overnight courier.

Don't they use boxes all the time because they have robots that do it and it's overall quicker/cheaper than to get a person to put stuff in the jiffy bags? And the boxes are recycleable.

im with peterpoddy on this one

all received next day for me on my order last week. in a perfectly sized box too!

It's Sheffield. We used to have a postwoman who was a cyclist and was always interested in what I had ordered from CRC but now she's gone it takes for ever to receive anything from them. I am waiting for a tiny part to finish a build and am wondering how big the box will be!

Curses!!! Looks like its all my bloody fault again! 🙁

I bet I hold the record though. I had a part turn up from CRC about 12 months to the day since I ordered it. Lost in the post for pretty much dead on a year. Very odd!

I have a brand new tyre sat here by my desk that arrived two days after I left for my France holiday. It was bought using a discount voucher for bodyarmour at a low price that never showed up- then a week later I received 'sorry it doesn't exist but heres a £5 gift voucher'.

The box that the tyre came in also contained a gift voucher that had expired.

Ordered yesterday morning at 9, dispatched at 9:20 arrived this morning at 11. No problems from my last few purchases with them

I think the thing is that you used to get the items in a time that you thought was impossible.ie ordered at 4 arrives next day at 10. Now its probably going to be 3 days.
They used to be the cheapest and the quickest and I would just order from them. Then everything went out of stock and the stock arriving date got put back and back. After that I gave up on them.
Now I order from the people who give you a packet of sweets as it keeps mrs zip happy.
PS my LBS are mainly roadie so don't stock the bits I want.

Well my order arrived with this mornings post ordered Sun night here Tue morn, not bad apart from the giant box it came in. The wife was accusing me of buying another frame til I showed her the chain checker tool and invoice. It must have cost more to pack and send than the fiver they took for the tool.

I agree - delivery been very poor recently.

After waiting the required 7 working days (sat & sun
not considered working days) I had to ring to complain about non-delivery of my parcel & they had to send another parcel which I
have only just received today (goods ordered 26.9.11)
V.poor RCR/Royal Snail
t/g

As I've left you all on tenterhooks long enough.....

... neither of us got anything.

Tune in tomorrow for another exciting instalment!

UPDATE: All of the items have now been dispatched. Over to you, RM

Rather, all of [i]my[/i] items have been

Ordered on Sunday and am waiting, I think the problem lies with RM rather than CR.
With RM having the (almost) monopoly for mail delivery in the UK, they feel that they don't necessarily have to meet customer needs. Hence when you contact their Customer service desk they can be rude and ignorant!

Just talked to CRC, they are still have a large backlog of orders and hope to have them cleared by the weekend - so if you are like me and still waiting to receive some fresh new bits then normal service should be resumed next week.

G

same here ordered monday morning - dispatched wednesday afternoon - a bit shit really given there same day dispatch promise, not desperate for this so no that bothered this time, but still pretty crap!

My latest CRC order is still processing, hopefully it'll be here by Friday as it's parts I need before riding this weekend.

Normally they're fine though, next day delivery. Although I have also had the parts arriving before the dispatch email arrives (normally by a few days too).

I ordered something last Thursday, got shipment notification on Monday and had it arrive Tuesday. Disappointed seeing they were usually NBD until recently.

Ordered my new fivetens Monday night, got a dispatch notification before 9:00 am Tuesday, shoes arrived before midday today.
Chuffed and smug in my new shoes. 8)

I blame that box machine. Boxed stuff always arrives at least 2 days after the despatch email whereas I received a seat clamp in a jiffy bag yesterday which was despatched on Monday.

[i]something was posted otme thurs garutneed next day deery as they had messed up an order big time over 2 weeks. Not arrived yet!![/i]

Maybe you misspelt your address. 😉

Not had any issue with crc but I wouldn't rely on the mail for something I wanted in a hurry.

ordered on Monday night, stuff on the doorstep Tuesday night. Can't complain at that. 😀

I always used to get everything next day, now it seems to take at least a week. Conversely I returned an item yesterday and it has already been credited!

Depends on where you live if you recieve a decent service these days.
Areas that have new delivery methods revision ie no bikes just van share(2 people doing the eqivalent of 3 rounds) they usually deliver the mail/small packets first doing park and loop with trollys then if they have time or are prepared to do overtime the large parcels will be delivered, bit of a lottery, dont blame the posties if they only want to work their contracted hours and are physically tired they just want to go home.
Royal Mail is intent on turning the workforce into a part time outfit moral is @ avery low ebb with bullying and harrasment @ all levels to get us ready for privatisation.
In the office I work at large standard parcels are usually left untill there is someone willing to take them tracked/recorded/special packets wil always get priority so if your so desperate for your parcels pay the extra!
Recent purchases from Merlin have been next day CRC have been between 3 to 5 days and Wiggle sent some tyres using a private company(City Link) and they notified a house 3 doors away twice then told me I had to collect it from Preston 40 odd miles away.Rang up Wiggle and demanded a refund Im still waiting!!!!

Rich

Bought loads off CRC this summer. Next day delivery every time.

I obviously work for RM, and would like to fight our corner. Lots of companies, not just CRC post out using us, and when it doesn't turn up next day we get the blame, when it's not our fault. As stated above they have a backlog of orders so dispatch times are a few days later, no fault of RM, but we still get the blame for it being late. Some companies get postage cheaper for using TNT, DHL etc, but they usually drop it off at our mailcentres for us to do the final mile, so again, RM get the blame. I know we aren't perfect, but in my opinion we offer a good service.

I obviously work for RM, and would like to fight our corner. Lots of companies, not just CRC post out using us, and when it doesn't turn up next day we get the blame, when it's not our fault. As stated above they have a backlog of orders so dispatch times are a few days later, no fault of RM, but we still get the blame for it being late. Some companies get postage cheaper for using TNT, DHL etc, but they usually drop it off at our mailcentres for us to do the final mile, so again, RM get the blame. I know we aren't perfect, but in my opinion we offer a good service.

Absolutely no beef with individual posties, or sorters, drivers etc...
But (excuse the grammar), every time I have had tried to deal with customer services ( a few times this year), they have been nonchalant, disinterested and in 2 cases downright rude.
RM is failing in its charters as it tries to become more profitable and only the fact that they have the monopoly on letter/parcel deliveries allows them to continue.
As with every thing that gets privatised overheads become steeper, wages become smaller and people are constantly asked to do more, unfortunately at the end of the day, we, as consumers have to decide whether we risk the free option and sometimes wait a while, or pay the extra, negating the discount on the items in the first place, and get them quicker.
Most order off the internet because their LBS doesn't have stock, their LBS doesn't have stock because people have previously ordered off the internet - catch 22.
So unfortunately every time we as consumers order off the internet we take a gamble on our items arriving when we expect them to!

Jay

err we dont have the monopoly of the parcels but have a USO(universal service obligation) where we have to deliver to every address unlike the private companys.So we take parcels small and large where the other guys do not want to go, we loose money on delivering TNT/DHL mail for them and have our hands tied by the government from charging a fair price to them hence the will deliver the cream ie city centres.
Its all going Pete Tong down @ the delivery officees as we are being asked to do the unachievable whilst taking a hit on our pensions and working conditions ie Saturday is now a normal working day.
95% of the posties i work with are very pissed off that the service we used to provide is being destroyed so Cameron and his cronies can once again line there own pockets whilst another public service is privatised which will obviously raise costs and lower standards.
Labour are just as bad grrrrrrrrrrrrrrrrrrr

Rich

This is solely crc's fault..no blame from me on the royal mail front, Crc are not dispatching same day clearly from posts above and in my experience twice in the last month, either they don't have enough staff or clearly are the only amazingly busy company on the world right now.....the posties by us are great....

Ordered UK bikestorw yesterday at 3pm on my desk at 9 am this morning

Either don't advertise same day.dispatch or get more staff....It's probably the last time i use them for a while for a quid more postage I'll use ukbilestore overtime if they have the product

Postierich, wasn't having a go at you or any postie for that matter, it's the same in every business, where I had a team of 6 two years ago I now have 3 - wages went up 1% last year, they (and I) are also p***ed off.

When companies say they have despatched your stuff on a friday and you still haven't got it a week later you want to rant and rave at someone and as RM are the last in the chain and in possesion of the goods you have paid for it's them that get the blame...

Jay

What annoys me about CRC is that fact that they do not use any tracking on the mail unless you pay extra for it.

I had some tyres missing for 2 weeks before CRC would acknowledge the issue. So my order was basically in limbo for a given period before I could be refunded or it was acknowledged that there was a problem.

I will not use them again ( even though I was once that guy that got everything next day )

If CRC are reading this, another major flaw is the way they address the packages, especially with regard to the names. They put the surname first and then the first name. Most posties are wise to this, but it causes huge problems when customers collect items as the callers offices sometimes get the packages filed under the wrong name. Imagine a package for 'Richards Michael'. Is it a cock up adding an 's' to Richards or is his name actually Michael Richards.
I know in our callers office, a lot of parcels that customers come to collect can't be found immediately because of CRCs naming system.

Chase very valid point, why do they that?

Rich. Not sure, but I can only imagine it is a result of a computer programme . It causes a lot of hassle though, and I would imagine some items get 'lost' as a result of not been found and subsequently returned to sender as 'not collected'.

How about this for late delivery. I just received an email from CRC saying my order has been dispatched. Im thinking what, I havn't ordered anything. had a look in recent orders and nothing for a couple of months. Started to go back through my old orders and found it was something I ordered in May 2009! Of course I actually received the part a day or two after it was ordered but to get the dispatched mail nearly two and a half years later is really odd.

Unfortunately if they do send it again it isn't anything interesting just a QR mount for my Hope 2 LED.

I always used to get everything next day, now it seems to take at least a week.

Me likewise!!

I am sitting typing this in my new gloves. Looks like the delay was at CRC this time. I knew you all wanted to know.

Colleagues shoes still not here though!

How about this for late delivery. I just received an email from CRC saying my order has been dispatched. Im thinking what, I havn't ordered anything. had a look in recent orders and nothing for a couple of months. Started to go back through my old orders and found it was something I ordered in May 2009! Of course I actually received the part a day or two after it was ordered but to get the dispatched mail nearly two and a half years later is really odd.

Spooky!
I just got an email from CRC saying an order had been dispatched, which was odd as I wasn't expecting anything. So looked it up on their system, and then noticed the shipping date..

Order Placed: 14 May 2009 10:54:51
Order Item Status: Complete
Shipping Date: 01/01/1753 00:00:00
Shimano Cleats SM-SH56 - Multi-Directional Release
£14.99
Dispatched

Still waiting for my order to be dispatched, have sent them an email to ask when it will be sent, no response yet. Maybe I'll think twice about using them next time!

Ordered from them on 9th Oct, email receipt acknowledged on 10th. Not delivered (normally very quick) & order doesn't appear on my CRC account but the money has left my paypal. Tried to ring them today and "due to unforeseen circumstances" they are not answering the phone.

I do hope they haven't been hacked again.......

Ordered on Sunday, dispatch email early Tuesday, Jackets still not here Thursday afternoon. No where near as quick as they used to be so is it CRC or Royal Mail?

Trevor.

Ordered Friday, guess what?

[b]STILL WAITING!!![/b] 😡

Just to add- on all my recent orders from CRC I can tell you now its not Royal Mails fault.

Place the order early in the morning and a day later I'll get 'your order has been processed/despatched'.

Th

Ordered 8am yes I imagine I'll receive an email tonight saying 'despatched'.

I can see whats happening. Anyone who 'pays' for delivery is picked first.

Everyone else is secondclass.

Ive had an email saying the delay in an 'unforseen delay', not sure what that means.

I'm tempted to cancel and order from elsewhere, but it's a pain as I'm way next week, taking the bikes and the order is parts for the bike, so even if I reorder it still won't be here in time.

They are no longer someone who you can trust. Just another online retailer now IMO.

Yes they've grown massively however I bet they are losing alot of sales 'lost sales' that could have been theirs.

I now shop with Merlin/Winstanley/Ribble etc etc. I bet if you added up everyone like this it'd be a sizeable extra chunk for their business.

They are no longer someone who you can trust. Just another online retailer now IMO

Yep - new saddle ordered Monday. A couple of years ago it would have arrived on the Tuesday. Still not here on the Friday.

Not the end of the world but they aren't 1st choice anymore and I think one of the other online retailers could really make a dent in CRCs market share if they play it right.

Can't fault CRC myself. Ordered some parts, realised i'd ordered a wrong chain - emailed to ask to change it and customer services responded very quickly. And even though my order was dispatched too quickly (and i guess automatically) for the change to be made to my order so i actually received the wrong part, CRC were very accommodating about changing it for me.

I'll still use them in the future.

I've stopped using CRC. Always seems to take way longer than the others to get things delivered. Last straw was I ordered two pairs of grips and a few other things (total of about £50)a couple of weeks ago. Three days later I'd not even got the 'Your order is being processed' email or anything else. Phoned up and there were no apologies just we'll cancel your order.

One customer who has left the building.

Never had a problem with CRC. Everything arrives within a day or two at most from ordering.

Got an item dispatched email yesterday even though I haven't order anything lately.
Phoned CRC to find out it's an item ordered and paid for over 2 years ago.
Beat that for service!

STILL ordered last Friday, STILL not here and they want me to wait another 3 working days before I contact them again!!!

THANKS CRC

Well I'm back from my holiday, and my CRC package has still not shipped! That's 2 weeks tomorrow, not happy.

Off to send them an email..