I recently bought a second hand bike advertised as 'immaculate'. Being cautious I nonetheless I emailed the seller several time to confirm this. However, when the bike arrived it had a groove worn in the carbon chainstay. Both the bike manufacturer and my local dealer have confirmed that the rear end should be replaced. The matter is about to go to court and what I really need is a recognised expert in court (someone involved in the manufacture or design of bikes /bits or experienced mechanic etc) with me in Glasgow to corroborate this. The problem is that the ideal people to do this (LBS, importer, manufacturers etc) are like me in the South of England and understandably it isn't possible for them to be with me.
Does anyone know anyone is the Glasgow area who may be able to help? It would mean c90 mins in court and they would be paid for their time.
I can provide clear photographs highlighting the damage, so anyone considering this will be able to make an informed decision about whether or not they want to help.
We are in Edinburgh so not a million miles away.
email me on manager@thebikechain.co.uk
mark (i am chained to the computer today...)
Just to add that 'Leeksie' is a top bloke and he has certainly been sold a duff one (having seen both the advert, emails and actual bike)
There's a lot of this sh1t goes on, I sold used parts for 5 years. Bought them of ebay though, so I just used the claims process. I would avoid buying used stuff from the internet and use ebay. That way you can simply return the item for a refund loosing out only on postage.
The last 5 things I bought where so useless I sent them back, intense M3 with 10 cracks, a back wheel with a hub that didn't rotate, a snapped spoke, 8 dings at least and a crack to the rim as well.
Hope you get this sorted out mate, I thought having to go through the claims process on feebay was a pain. having to go to court and sort out all the crap you must be dealing with, with any luck the bstard will have to pay all of the fee's and costs as well as a hefty fine.
2000 distance selling regulations, cover this issue.
http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/
Good on you the thebikechain, you should be able to give some support and help get it sorted.
You might want to have expert reports written out on the condition of the frame including contact no's and details on shop or company headed paper, might help your case.
Goodluck!
DSRs apply to retailers only no?
OP seems bizarre that it has gotten this far, is a large sum at stake?
kaesae - have reports but apparently the court likes a person there to put the case. I think I am pretty well placed with my back up material. But it is down to me to prove the bike is not safe. Which I guess is fair enough.
cynic-al - yes shame it had to come to this but it is a top end bike and cost me a lot of money. So far it has just sat in my house unused for over six months.
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