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It's specializeds fault if anyones, specialized are far more likely to sort out the end user than the shop, kick up a fuss with specialized.
Why should the OP have to deal with anyone other than the shop that has £3000 of his money. As per the OP they've washed their hands of the incident which is wrong. The obligation is there for the shop to make good, and if they subsequently have to take it up with SBC then they have to do that as well. it's part of being a SBC dealer, the shop's responsibility is to look after their customers and act as the go-between.
If they'd said 'Seems odd, haven't had any issues with other BB30 bikes but clearly this one is a duff'n, let us get in touch with SBC and see what we can do' then this thread wouldn't even have existed (or maybe a very different version might)
It's the fact that they haven't, have insinuated the OP of creating the issue by jetwashing, are now avoiding dealing with it, that have created the responses. I'm also surprised that there are folks who won't stick up for our rights as consumers, and thus allow bike shops to get away with not meeting their statutory obligations. Does none of us any good in the end.
At this point, the only reason i'd see to deal direct with SBC is to create a fuss about the dealer.
I'd like to point out at this stage only two parties have actually viewed the bike: the OP and the bike shop. The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation. I would also like to point out at this stage that finding evidence which is consistent with jetwashing isn't the same thing as proving that the bike has been jetwashed. But back to my point, all the above comments are conjecture based upon the comments made by a disgruntled consumer and unless anyone else has actually viewed the bike our comments and advice are nothing more than opinions.
[i]The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation[/i]
Unless fruit runs the bikeshop?
I have been using a sram pf30 bb for a year now without any maintainance or problems. It is still as good as new even after our wettest period. Is the bb in question fitted and adjusted correctly ?
...obviously discovered evidence which is consistent with jetwashing...
Would that be water?
...obviously discovered evidence which is consistent with jetwashing...Would that be water?
...Don't know...you'd have to ask the bike shop. After all, they made the comment. What I'm getting at is that we're getting one side of this story and I'd be interested to hear the bike shop's version.
The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation.
or just rolled out their stock answer that can't be proved one way or another
The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation.
You think so? Are you sure their "evidence" isn't just failed bearings? Your assumption seems to be an even bigger one than the ones the rest of us are making from the evidence provided by the OP.
aracer...see previous answer.
Did you buy it on credit card? If you did then you can use them to pursue a claim.
The bike shop have obviously discovered evidence which is consistent with jetwashing otherwise they would be unlikely to make such an insinuation.
or just rolled out their stock answer that can't be proved one way or another
+1 Industry wide stock answer for bearing fail.
If I ran any sort of retail outlet you'd be barred.
Your business wouldn't last.
Oh, and to the guy with the Pitch, do you really think that Spesh go to Rockshox and Avid and say "we want to fit your parts to our bikes as they work well and have a good reputation, but can you make some rubbish ones just for us?" No
Actually to a point they do. Specialized are the worst at this. We want an XT chainset but cheaper. So Shimano will make it with cheaper materials and just brand up as "shimano xt level chainset"
ALl the OP has to do is prove [b]his[/b] bike is problematic.
This thread is littered with bad and incorrect advice that you shouldnt listen to. If the bike is under 6 months old the onus is on the retailer to PROVE the item was not faulty if there is any dispute. You do not have to prove anything. simples, bike definitely not fit for purpose, return to the shop on a busy saturday and explain loudly and politely that you want and are entitled to a full refund. do not leave said shop until a refund has been issued. has worked for me.
aracer...see previous answer.
That doesn't appear to justify your assumption, particularly given I don't appear to be the only person who'd expect a shop to invoke the jetwashing clause when presented with failed bearings without going to the bother of inspecting them (do you really think they even took the seals off the bearings?)
This thread is littered with bad and incorrect advice that you shouldnt listen to. If the bike is under 6 months old the onus is on the retailer to PROVE the item was not faulty if there is any dispute.
To be fair, it's also littered with good and correct advice from those of us who've already made just the same point.
What are the chances of the frame being out of alignment/ not machined correctly, thergo its the equiv of a HT2 BB being sat in a frame that hasn't been faced = lasts a few weeks max vs. years if it was faced correctly?
Or is BB30 machined right through the frame?
Phone trading standards up and get reference number for the complaint.
Write a letter(recorded delivery)to the bike shop advising them of your dissatisfaction and give them options to refund or whatever and a time to do it in. Trading standards will advise on wording. You will get far further taking it down an official route.
I have only gone down this route once. The company involved would do nothing despite my reference to specific clauses within SOGA etc.
Once I had trading standards involved it was resolved within 24 hours
I'm just trying to say that there's two sides to this story and that if I were a bike shop I would be less inclined to work with someone who waded in claiming various things under the sale of goods act and making comments about the bike being 'not fir for purpose' than I would be to work with someone who dealt with me in a calm and reasonable manner.
Secondly I'm trying not to make any assumptions. Having worked as a mechanic in a bike shop I'm basing my comments on my own experiences, in particular I wouldn't make a claim which I can't then back up with evidence, secondly this wouldn't be the first time a customer has bought an expensive bike and then tried to blame the shop for their own ham fisted mechanics or lack of maintenance. I'm not say that that's what happened in this case, I'm just far less eager to leap in and blame the shop. In fact I'd invite the poster to ask the shop to visit this forum to give their side of the story.
The Pikes fitted to the Pitch (my 2008 model anyway) were 'slimmed down' Pikes, specifically built for Spesh. Pike 327 and 351 IIRC.
OEM models can be quite different to off the shelf ones.
Glad to see Columbo is back and speculating wildly.
Maybe the bike shop concerned should report this affair to the punter standards dept of local council.
It's just not fair that they should be bullied into meeting legal obligations.
Maybe roadie in denial could offer shops a service whereby he discredits unhappy customers (after they paid of course).
When something you understand (OP understands bikes) goes wrong, it's easy to deal with it in the wrong way. Imagine you know nothing about bikes, or imagine it's a washing machine.
Bought washing machine, it went wrong within weeks, they replaced some part. It went wrong within weeks again. Could you reasonably say 'naff this' and give up on that washing machine?
Would you ask Comet to look for converters that take a different part but make it fit into this washing machine?
Leave it out bonchance. I'm just trying to say that there's two sides to this story and so far we've only got one side of it. Secondly I'm making no more assumptions or speculations than anyone else, I just happen to be viewing what's been said differently.
So what was your advice to the op exactly Columbo.
I missed it..
never go full refund...
To be fair it was alluded to rather than stated explicitly.
Just treat the shop as you'd like to be treated. Talk calmly and reasonably and don't talk to them like they're scum. The OP has said that he's emailed the shop and not received a reply...so I agree that an 'elevation' is required. But to go from emails to letters of recorded delivery is something of a large leap. Try phoning the shop. Speak to the manager. It's perfectly possible that this is the first he's heard of the matter (depending on the size of shop). Then proceed from there.
Just drop spesh an email.
I'm pretty sure this problem will be resolved quickly and painlessly.
My cousin bought a camber and after 3 rides and 2 blown triad shocks they sent him a spanking kashima rp23.
Then the wheels kept running out of true so they sent him a set of rovals and he could keep his old ones.
There's no one with better customer service than spesh.
You can get stop-go guages for checking the BB shell is with in tolerance from FSA which also do loads of BB30 stuff. Aslo it may not be the instaltion of the bearings that could be at faulty but the actual chainset itself.