[i]my 2p's worth which will no doubt get a good old slagging off[/i]
I would but I don't want to sap my will to live any further...
Where do you draw the line Didzy? Say a 4th hand frame breaks after 8 years, and Trek have no spare stays - should they replace with a new frame FOC?
My post may have been biased because i don't like Trek's full stop, however imo even if the failure rate was 0.1% with the number of units sold i expect that runs to quite a few bikes, and it could have serious, possibly even fatal consequenses so in my book trek are still negligent and irresponsible and put profits over people, hence why i don't like Treks, although it's deeper than that.
Bazz - I think you'd struggle to buy a bike if you expected a lifetime 'any owner' no-quibble warranty.
My 2p - Trek have been more than reasonable and if you buy 2nd hand/grey import then warranty is one of the things you don't get.
i get the point guys totally - 8 years is a bit ott and i wouldnt expect anything even a discount if it were that old even if it was my fault really, id be very lucky.....
the original poster says it was 2 months old when he had it, and the model is only recent too....meaning its not old, however the fault was on the bike from day one, not the fault of the owner(s), the bike therefore should have been recalled as a safety issue.....imagine if the original owner had crashed and died due to this manufacturing error - it opens a whole can of worms.....say the second owner does the same and hes not eligible for anything just because hes the second owner....just stating its the bike thats the problem, not the owner in this case and this case only.
if the bike was not known to have any errors then the guy wouldnt have a leg to stand on, but it does and that should be rectified FOC imo regardless...
i get your point on drawing the line totally, but each case has its own merits and this was a pretty new bike..so for me it should be sorted...
What are we arguing about now?
So if I had a VW and 5yrs down the line I found it either:
A porous head
Complete ECU failure
Turbo failure
(another numerous part on those bloody VW's).
All well known VW manufacturers defect what would VW say? **** off and give us 2k to fix? 🙄
no hora because 5 years it would be out of warranty with VW, but it still negates the point that manufacturers get away with shoddy parts/ workmanship so id be pissed off it that was the case anyways personally. you dont scrap a VW after 3 years warranty, so why the hell should the parts fall to bits??!?!?! answer - they shouldnt, but they do, and then they rip you off for parts etc etc!
the bike has a warranty is my point, just as its a different owner doesnt change the fact it snapped, it could have happened to the original owner - what difference does it make? it still did it??? why shouldnt it be fixed?? its not 8 years old, it was near brand new and had this fault known from day 1, therefore it should have been recalled as a safety issue.
whats the worst that can happen if that frame snapped whilst you were going downhill at speed?? broken neck? broken leg? arm? death??? who knows, i wouldnt like to find out though....
wwaswas- i never said i expected those things, i do expect that a manafacturer as big as trek, who know they have a faulty product being ridden hard down rocky mountains to do all they can to pull them and replace them whoever owns it at the time, their cock up, their job to fix it.
and it could have serious, possibly even fatal consequenses
Don't be daft, it's a seat stay FFS! Head tube/steerer/pedal axle maybe, but that's not gonna have any disastrous effects.
As has been said by several folk Trek make no money on a second hand purchase, why should they back it up FOC?
im with ya bazz, glad its not just me 😆
if people have the money to not need to question a snap like that and try and get it done free then you have more money than sense, i know id be disappointed if trek made me pay for this exact scenario......
but we're all different, and unless it happens to you then you dont know what you'd try to do and react to getting it sorted...i know i would try and claim and be most annoyed if i didnt suceed, it would put me off buying a trek again for life, not just trek but anyone really....
if it was my fault then hands up.....and new bike it is...
im not doubting trek are in the right, as thats their policy, just think its wrong personally, but thats fair enough...
forums were meant for disagreements right?!?!
Good luck with that Didzy, I reckon you theoretically would be most annoyed with 90% of bike mfrs.
i know al, im not doubting it, if it was a snapped through no fault of my own id be most put off using them again so id probably buy a shit heap from halfords....
ill never buy second hand so it wont happen, but i sympathise with OP totally.....
he would have been better contacting the original owner and asking him to make the phone call, if all it takes is a receipt.....its not really deceitful as its still happened regardless of the owner from a known fault...
didzy, there is a limit (in this case original owner) to stop the eternal potential claims when fatigue and wear and tear start causing failures.
They have to cover themselves somehow by putting a finite limit in there somehow.
no hora because 5 years it would be out of warranty with VW,
My point is all those are known-manufacturing defects. However VW have a warranty-cut off to avoid them going bust by repeated and never ending claims huh?
i know hora, but i said each case has its own merits - if were going off what the OP stated, it was 2 months old from brand new when he had it, so its not had a hard life from day one.. (obviously believing the OP and his description of ownership).....
yeah its shite with warranty claims on cars, alot of them after the 3 year warranty will actually subsidise some of the claim if it happens within say the 1st year of the warranty running out....so its always worth kicking up a fuss if your car warranty just ran out and it happens within a year of a new failure! the cars are designed to run over 100k, so why should the parts not do the same??? im not talking wear and tear, but core elements of the engines that go wrong....
anyways this thread has made me a bit more cautious about not trying to break a frame, so its done some good at least 😆
i hope the OP gets it at cracking rate if nothing else! so good luck with that!
[i]alot of them after the 3 year warranty will actually subsidise some of the claim if it happens within say the 1st year of the warranty running out.[/i]
Not Alfa Romeo - they were quite happy to take £2500 off me when their cambelt failed 2 months out of warranty despite having been checked by their dealer 3000 miles earlier and passed as ok.
I was the original owner too.
😯 What was the mileage wwaswas? Was it the 1.9 diesel? water pump failure cause etc??!!
i did say alot WWASWAS - it doesnt suprise me alfa dont to be honest 😆
its still shocking service though something like that if you ask me, its a license to print money.....yes you can say it stops them going bust making endless claims, but why should we have to subsidise that when the car bought should go on for years without any issues if its driven and serviced correctly!
The bike is only ridden in the summer as I have an on-one as my winter wet weather bike so done less than 500 miles!
And the people saying it's only a seat stay won't cause injury are idiots! if you look at the picture you can see that the brake is now free to rotate due to the braking pivot! So had I been on one of the steep fast desents we sometimes do I would have ripped the brake hose clean out of the caliper resulting in just front brake! May have panicked and grabbed a handfull of front brake and crashed, who knows......
Kai, stop shooting yorself in the foot spouting on about it mate! 🙂 Get yourself over to the bikeshop TrekCol mentioned, and get it replaced cheaply before they withdraw their offer! 🙂
I'd love to know how much the new part is, personally, and I think TrekCol is being more than reasonable and very helpful with this.
Takes glasses off and rubs face slowly and walks out of the topic.
Ffs I'm only responding to what people have said on a thread I started how is that shooting me self in the foot! Dick!
Where did I say I wasn't grateful for the offer in that last post i submitted?
Wished id never bloody bothered!
Jeez, if I was Colin I'd be getting pretty pissed off by now. This thread could have easily gone
1/ look at my issue
2/ Yes, it's known about, take it back and they'll sort it
3/ But I'm not the original owner
4/ That's OK, we look after our customers even though legally we're not obliged to
5/ Wow! Thanks Trek, your customer service is as good as people say it is.
until all the what if's, shoulds and maybes started with their 2p,now people reading this thread may be getting put off trek WITH NO JUSTIFICATION AT ALL.
theotherjonv! don't you see the point of the posts! This is an attempt to warrant a Ebay item on the cheap! (you see!) hee!
Ffs I'm only responding to what people have said on a thread I started how is that shooting me self in the foot! Dick!
You don't deserve a new frame.
hora - 47k on the clock, iirc. Cambelt went and took out 12 of the 16 valves.
They subsequently changed the service intervals so that the cambelt was changed at the one it was only inspected for on mine. Didn't help me though...
same happened to me. I got labour covered though, just parts weren't.
Right for the members genuinely interested in the out come of this matter here's how it stands!
Just spoke to Corleys and its £50 for the seat stay plus £30 fitting.
Thankyou to TrekCol for getting in touch with Corelys and sorting it so quickly, its much appreciated.
are you satisifed with that Kal?
I can't understand why anyone would want to put pictures of something like this up without talking to the importer first.
I've broken loads of stuff over the years. Most of it's been sorted out without any fuss just by taking the right approach and not posting pictures on forums.
I think Trek are being very good considering the way you've gone about it.
****ers 47k and they asked you to shell out? ****ing ****s. Funny how Alfa dealers/customer service have some horror stories out there.
I agree - lovely cars but I wouldn't buy another based on my experience.
Thats the thing that put me off in the end. The Dealers/customer service.
True I wouldn't be buying new however a good dealer (or even indie) was essential.
That sounds pretty fair to me Kal.
These Trek slagging posts make me laugh!
Right then i worked for a Trek dealer for 2.5 years we sold a lot of Trek's. They very rarley break, yes there was a issue with the EX's at the start.
If you break a Trek, be it you the original owner or 2nd hand, take it to a Trek dealer and be honest. They will then speak to Trek, probably Col or other warranty gents and they will help you if they can.
They're not a bunch of ****s out to rip you off, if they can help you out they will.
From all the companies we dealt with they were always the most helpful.
+1 for what skills guiding has said.
I have worked for Trek and for Corleys in the past-be straight with them and you should get treated fairly.
A good and fair resolution was offered a couple of pages back.
Kal- I hope you get your frame issue sorted and are back out riding soon!
Col Rocks!
Mkchris read 8 posts back, I've spoken to Corleys already and resolved the issue.
I had-good news!
Good news! indeed!
!!11!11!!!!1!!!!!!!!11!!!!
LOLOLOLOLOLOLOLOL
Anyway, there are plenty of bikes out there with higher breakage figures than 0.5%, and they don't get recalled.
i reckon Kal had to finish school before he could get down to the bike shop....
Why does that make you jealous snakebite that a school kids got a ex9? Lol
Another update.....2 weeks for the part to come in, so back to me hardtail for a couple of weeks!
Why does that make you jealous snakebite that a school kids got a ex9? Lol
Probably more of a reference to your use of language. lol etc.
my lad who's 12 has a Remedy, like me, he also has a nice BMX and a fancy Trek hardtail, i'll show you a pic of my wifes fancy EX9 as well if you want.... 😮
Guys, i would like to add an additional comment. I do work for Trek, i am their warranty man
I have quoted Phil corleys a very favourable price for a replacement part. As the original poster has been honest and let people know he is not the original owner, Trek has no contract with him to supply a free of charge part. Obviously Phil Corleys will also charge a nominal profit related mark up for the part and possibly labour to install- after all they made no profit from the second hand purchase and they are a business who wants to make money!
[b]The failure rate on the specific area concerned was tiny (less than 0.5%) so yes, we have seen some fail[/b]. These failures were resolved with free of charge replacements to original owners. The second hand owners are taken care of with very cheap replacement parts. Trek and Trek dealers final aim is to support Trek owners with good, if not great, service. If parts fail and the failure is covered by the warranty terms and conditions supplied by the shop, then free of charge parts are supplied. If parts need replacing that are not covered by the warranty terms and conditions, we will offer favourable prices wherever possible.
Thanks for all the comments, may i suggest the original poster discusses his options with Corleys and report back when his EX9 is up and running again?Trek Col
I smell BS, or a case of "lies, damn lies and statistics". I would wager that more than 0.5% of the Fuel EXs with that specific weld (i.e. only the early ones) have failed, or will fail - does that statistic include all 2008 Fuel EXs or only those with the affected weld? To cap it off when I got the new swingarm back it's resonant frequency seemed to match up with my brakes and honked like a demented duck when braking, changing brakes/rotors didn't seem to solve the problem either. Got rid in the end.
Brake less?
Your lad who's 12 has a remedy.....Jesus I had a Raleigh activator then!
TrekCol will I have a warranty on the new stay should it fail again?
Some people don't know when to quit while they're ahead! 🙄
TrekCol will I have a warranty on the new stay should it fail again?
I suspect that it will be covered by the Sale of Goods act as it's been sold directly to you.
Andy
Your lad who's 12 has a remedy.....Jesus I had a Raleigh activator then!
I was saving up for a 5-speed racer.
So now I can't ask a genuine consumer question? Perhaps if you had your frame fail and all the inconvenience that's goes with it you'd be asking the same question.........
Thankyou Andy for a sensible reply.
I suspect he'd have gone into a shop to try and sort it, it's sure as hell not getting sorted by bleating on about it on t'internet!
So now I can't ask a genuine consumer question? Perhaps if you had your frame fail and all the inconvenience that's goes with it you'd be asking the same question.........
I did and guess who sorted it? Trekcol and how did we sort it? By email and going to the shop.
singlespeedstu - MemberI think Trek are being very good considering the way you've gone about it.
got to agree with that - after all nonsense spouted on here the outcome suggests that Col went out of his way to sort it, despite the correctly noted almost complete lack of consumer protection available to a 2nd hand buyer. reckon trek's warranty rep is enhanced again.
i have had one experience with trek's aftersales, a few years back. i had a trek that i used to race xc on sundays and go dirt jumping on the rest of the time, prior to there being dedicated gnarl bikes and parts available. unsurprisingly, i eventually cracked the frame right through the down tube/headtube interface. a couple of weeks later, one brand new frame free of charge, no questions asked (probably for the best!). 🙂
i have had one experience with trek's aftersales, a few years back. i had a trek that i used to race xc on sundays and dirt jumping on the rest of the time, prior to there being dedicated gnarl bikes and parts available. unsurprisingly, i eventually cracked the frame right through the down tube/headtube interface. a couple of weeks later, one brand new frame free of charge, no questions asked (probably for the best!).
Right lets get this straight. It's ok for you to use a xc bike as a jump bike brake the frame in half due to misuse and managed to get a new frame by not being totally honest? Yet I have only questioned treks company policy for charging 2nd owners to replace a part of the frame that broke through no fault my own due to a flaw! And yet I get slated.... think that sums up some of the opinions and attitude of people that have posted on this subject!
One final thankyou to trekcol for sorting me out, very happy with only having to pay £80 and not £1000 to replace the frame! Much appreciated .
Kal, yes I have had a couple of frames go on me. My spesh enduro was replaced after 2 years. My marin developed a headtube crack after 10years commuting duty (it was a reduced price replacement for a frame that died after a crash) and was again supplied at a reduced price. I had to pay a small pricefor the replacement frame. I didn't expect to get anything for free, unlike you!
And yes the flatboy was dishonest, but he's not shouting and bawling about his rights.
Nice result - personally I would have ordered some gaffer tape off the internet so that I didn't have to support my lbs for doing some work.
What's the forum equivalent of Chinese Whispers?
Well, after reading this train crash thread I can say trek came off very well imo. +1 potential customer for the future.
I wish the OP would stop posting now, you are coming across very badly (to me anyway), just go out and ride your bike, you are very lucky it was fixed cheap alot of other manufacturers would have just told you to f off.
...yeah if it had been a Pace you could have probably been the 1st owner and not had such a good outcome.
[i]Your lad who's 12 has a remedy.....Jesus I had a Raleigh activator then! [/i]
My 11 year old has a Norco FS and a Dr Jekyll HT. But when I was his age, I had a 5 speed Falcon - and it probably cost my parents more (in real terms).
I also think that Trek have been very reasonable in this case, not that it surprises me as all my dealings with Trek and Colin in particular have been exemplary.
Kal, Are you getting a matching white seat stay?
When my second white frame cracked all stock of white ones had runout so it was replaced with a silver one (09). Was kind of gutted cos white bikes are the best!
Sounds like a good result. Nice one Kal,
As another trek EX9 owner (2008 frame, bought second hand)... I' was keen to see what happened. It's been a bit of a pain having to skim passed lots of winging muppets on here, but over all, if I was in your shoes, I'd be pretty pleased with the £80 cost for the fix.
Well done to TrekCol - think you handled the situation well and kept away from the nonesense. This has in no way put me off buying another trek - hopefully a new EX9.9 carbon when I get the £s together.
I've read this with interest, having bought a used Fuel EX6.5. I think Trek come out of this OK.
I bought my bike, riden once, for £500 less than the original owner paid. (I paid £800 the origibal owner paid £1300)
Bargain? I'm not sure. I new that I wasn't getting a warranty or dealer suppport and it was last years model
So I think I got it for about market rate.
Kal how much did you pay below retail for your bike?
snapped my Lemond Tourmalet 2? years ago, it was 7 years old at the time i think. There was no equivalent steel bike available in the uk and only one steel bike left in the Lemond range. So Trek gave me the choice of colour scheme, i think it was 5 options, on a Platinum OX frame and shipped it from the states. It took about 2 months all told. Which wasn't bad considering. Also got a new fork thrown in, new bike is 1 1/8" old bike 1".
End of the day there are reasons to deal with the big companies, they can afford to be more generous with warranties. When things go wrong you learn alot more about a company then when things are ok.
Kal, Are you getting a matching white seat stay?
When my second white frame cracked all stock of white ones had runout so it was replaced with a silver one (09). Was kind of gutted cos white bikes are the best!
I'm assuming they will swap the stay like for like...
Kal how much did you pay below retail for your bike?
£500 so in hindsight even with replacing the stay I'm still better of to the tune £420!
A lot of references to transferable car warranties on here. Just like to point out they bear no relation to just about any product at all as European law makes it compulsory on cars for manufacturers to provide a transferable warranty. Also, seeing as used cars are a big, and even more profitbale, part of the car industry it's in their interests too whereas used bikes have no margin in the bike industry.
Kal - Memberi have had one experience with trek's aftersales, a few years back. i had a trek that i used to race xc on sundays and dirt jumping on the rest of the time, prior to there being dedicated gnarl bikes and parts available. unsurprisingly, i eventually cracked the frame right through the down tube/headtube interface. a couple of weeks later, one brand new frame free of charge, no questions asked (probably for the best!).
Right lets get this straight. It's ok for you to use a xc bike as a jump bike brake the frame in half due to misuse and managed to get a new frame by not being totally honest?
on the evidence, i suppose so. as a skint 17 year old i was pretty pleased with that outcome. and it's "break", by the way.