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Half way round my usual Tuesday night ride there was an almighty "crack" sound from the rear end of me Ex9, just going over a small root in the trail!!
I bought the bike of flea bay, before you say it it was as new and Ive been using it for around 18 months trouble free!! I have the original receipt from the original owner but looking on the Trek site it only warranties the bike to the original owner!!
It looks to me to be a failier in workmanship as it's not been abused! Any comments and advice would be greatley appreciated.
I do plan on ringing Corleys tomorrow to get there opinions as well.
Cheers
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how on earth??? ouch...
i think you need to practice youre blagging skills and pretend you are the original owner. 😉
Contact the original owner and ask if he's willing to get it sorted for you. I know I would if someone bought a frame off me and it broke.
Hmmm....
I have read that early model FuelEx's had a known problem
http://www.bikeradar.com/forum/viewtopic.php?p=15140272
but then strictly as not the original owner the warranty is invalidated. But then again I've heard Trek are legendary for their support so they may well sort you out anyway or at cost to keep you happy. Their reputation on warranty was part of the reason I chose a Trek.
I do remember a thread on this exact same failure point when these frames first came out. It is a common problem - it seems.
[url= http://www.bikeradar.com/forum/viewtopic.php?p=16270043 ]google similar crack[/url]
can't offer any advice other than repeating what has been said already but good luck and let us know the outcome
Corleys are pretty good, in the first instance I'd take it to them and see what they can do - aim for a crash-replacement (probably 50% off), and if you get better than that, its a result.
bell end. I just went in the garage to look at mine, iirc newer models had an open ended weld or something to avoid stressing the area.
BUT IT'S NOT THERE.
Had a mild panic moment until I realised it's in the shop having the main pivot bearings done. Under warranty, I hope.....
Just followed a link to Mbr and a geezer on there has the excact same fault! Trek themselves replied on his thread saying they are aware they have a fault and the newer once have had it sorted!! Said in his words " they have his back"!!!
So surely as Trek have admitted there is a fault it should get sorted no questions asked!!
Well hopefully!!
Cheers for the help gents!
Be interested to see how this unfolds as I have the same frame, which I bought second hand... same version of the frame with the 'possibly' dodgy weld.
I've not had any trouble with it yet (touch wood) but would be keen to know what happens with trek in case I do.
Hope you get it sorted mate - lovely riding frame when they work.
My 2008 EX8 cracked in exactly the same spot.. Trek and the LBS had a new swing arm sorted within 48 hours. They said it was a known porblem on the early frames and had changed the design etc. (Only affected the larger frames IIRC)
As you're not the original owner I couldn't say, but my experience with trek for warranty issues in general is superb.
This was a problem that affected the first batch of EX's built, wrong weld sequence caused a weak spot at the edge of the weld.
As you're not original owner it won't be covered by warranty but they will be able to supply a seatstay and Trek spares are very cheap. You can try and go through original owner but I know the Trek technical guys read this forum so may not be good trying to blag it.
I was going to say DO NOT LIE about being the original owner, Trek Warranty read these posts and they're not stupid. Tell them the truth and they may well sort you out.
if there is a known issue they should sort it whether you are the original owner or not.
how old is the frame? You have the provisions of the sale of goods act to fall back on if they don't play ball.
warranty is original owner, Treks contract is with them not the possible 1000's of owners since surely?
I'm on my 4th EX9 frame.....thank god for the warranty 🙂
I've had two white 2008 frames and two silver 2009 frames.
My current frame is going stong....touch wood!
RD - hmmmmmmm - thinking about I am not sure SOGA act applies as as yo say there is not contractual relationship.
It was bought august 08! So one of the early ones!
Wouldn't lie about being original owner if they ask as generally people are straight with you if you are with them!
I'm sure if you are honest and speak to Trek nicely they will help you out in some way.
Corleys didn't bat an eyelid eyelid an when I rang them! Just said bring it in and they will ring trek! surely being a known fault trek will repair it outer good faith!
Trek owe you nothing.
Hi,
there are 2 ways to play this...
1- be honest with Phil Corleys (and therefore Trek) and both being professional bike companies, i am sure they will charge a heavily subsidised price for the replacement part- as you are not the original owner.
2- be dishonest and see if Phil Corley and Trek supply you something as warranty. Be aware that Trek will always require the original sales receipt to be supplied on each and every warranty claim- and if a non original owner is trying to defraud the company and get found out- then of course the costs reflected may or may not be inflated in reflection of this.
Good luck with your replacement part turnaround speed.... 🙂
it might be worth bearing in mind that trek are aware of this thread and have a picture of the frame to compare any possible warranty claims that Corleys submit with 🙂
If trek don't sort it our tell them about the armchair warriors who said they should.
ChunkyMTB your right they do owe me nothing but depending on how I'm treated will have a huge bearing on which manufacturer I choose when I come to replace the 9! So surely that's goner carry some weight, and I'm not saying if they don't fix it foc then I'll take my business elsewhere but this will be a good test of the character of Trek as a company and customer satisfaction!
But you are not a Trek customer?
I've had great service from Trek, they were brilliant when I had no end of trouble with a Fisher, admittedly I was the original owner.
Be honest and trust that it is in their interest to get you sorted and happy.
Off to check my '08 EX8 now! It's been ridden hard and so far put up with everything I've thrown it down and up 😆
Hardly the end of the world is it OP...i mean you're looking at a new seat stay and thats it!
Hardly going to cost the earth i suspect.
To be honest it doesn't matter if it's a 50p or £500 fix and if I'm indirectly or directly a trek customer the fact of the matter is a 2k all mountain full susser should not crack it's frame in half on some woody single track! And if it does the customer service should match the price tag! Which I'm sure it will!!!
They've already said (above), that they'll sort it for you on the cheap despite the fact that you are not the original owner. What more do you want?
No welleater I have been given some great advice on my option and got a "I'm sure they will charge a heavily subsidised price" thats not a "we will at most charge a heavily subsidIsed price" and I'm not sure if trekcol is speaking on behalf of Trek! and I didn't say I wouldn't be happy with paying something towards the part!
Ummm; I think TrekCol is the Trek UK warranty manager or something. I also think he's giving you a clue how to pursue your claim with them. I also think you should read what he says closely and stop saying anything else or making any veiled threats about future custom until you have.
Right lets clear a few thinks up...!!!
I made a point of saying "and I'm not saying if they don't fix it foc then I'll take my business elsewhere" as I know that certain company policies etc can limit what an employee can and can't do for you regardless of how much they want to help!! So no veiled threats were made, however I challenge any of you to say that if you had a high end rig fail like mine and the company knew of the problem but only wanted to offer minimul help, wouldnt make you consider buying from the same make again! That's just human nature!! It is also just speculation as until I see Corleys tomorrow I dont know what the policy will be on my steed!
I'm just giving my opinion on how I think this should be dealt with, that's coming from someone who deals with faulty items being return and our policy we adehere to!!
Here here Mr kal , I really can't understand y people try 2 argue wen all ur trying 2do is get sum advice from fellow mtbers , surely we all need2 work 2gether 4 the good of our hobby / enjoyment
Had the same fault on my Fuel. Poor show by Trek for not recalling the frames and just waiting for them to break before replacing the parts. In my case, breaking halfway through a 2 week Alps holiday that I had worked hard to afford. On that basis I won't be buying Trek again - legendary customer service my arse.
That aint good!! I was lucky as was local woods and within walking distance of the motor so not overly inconvenienced in that way!!
Would have been well pissed if it'd done it somewhere like the alps!!
Not all the frames were breaking and this frame has done nearly 2 years before failing. Oh, it didn't fail on a bit of woody singletrack, it had already been cracked for a while before it snapped.
Got to question brand loyalty from people who buy 2 year old seond hand bikes?1?
If everyone was put off a brand by one example of a failure then we wouldn't be buying frames form any manufacturer out there. The EX frame is an incredibly lightweight good value frameset, they're only 5.5lb for 120mm travel, how many boutique brands manage that at frame only price sof £1500+?
Never mind leaving the product testing to customers, this is a [u]known[/u] fault which could lead to potential serious injury or fatality.
2 years, that's b@gger all.
Don't major companies do recalls anymore, this should have already been dealt with 👿
Edit.....This really boils my piss ....rant...curse, etc....
Kal and Chambo
depending on how I'm treated will have a huge bearing on which manufacturer I choose when I come to replace the 9!
Are we supposed to read that like 'if they don't treat me well, I'll take my business elsewhere' or 'it doesn't matter how they treat me I'll still consider another Trek' because it's pretty clear to me how it comes across, which is why I suggested to rein them in a bit.
Look, I agree that whether warranty belongs to you or not, as a Trek user and therefore a prospective future customer they should treat you well and help to sort this out in a fair way. Which unless I'm misreading Colin's post totally, they're offering to do if you follow the right channels. @ Chambo: As for the
we've given helpful advice and now I'm trying to advise Kal not to compromise what's on offer already. Because tbh he doesn't seem to be reading the nuances of Colin's posts as I think they are intended, and nor are you doing the same to ours.I really can't understand y people try 2 argue wen all ur trying 2do is get sum advice from fellow mtbers
We're trying to be helpful, honest, by stopping Kal pissing Colin off before he's even spoken properly about it.
what difference should it make if its a first owner or 15th owner???? the frame cracked where there was a known fault and should be under warranty - give kal a break
cars now carry manufacturers for their engines etc over 3 years (more on some) and it doesnt matter whether your the 1st owner or 600th owner, as long as your in the period your fine as long as its not wear and tear.
a cracked frame is not wear and tear, its like a cars chassis snapping in half. FAIL!
i think it should be covered and id just be honest, if they did fail to help out then i certainly would take my business elsewhere.
some people are so harsh, i'd love to see this sort of thing happen to the people who see things more black/white/miserable type of sods on here that have to disagree with absolutly every topic started 😉 😆
ask the guy you bought it off for a copy of the receipt also, receipts often just have the price on, not so very often a customers name and address 😉
Oh FFS I give up.
TrekCol's already told him how to approach it for a good result, threatening what you'd do if you don't get what you want isn't going to appeal to Colin's best nature is it.
As for the warranty. They owe Kal naught. Beyond SoG act which is relevant to the original owner only, the warranty whether on bikes or cars is a 'gift'. Trek don't have to offer a lifetime warranty, Hyundai don't have to offer a 5 year warranty, but they do and it comes with terms. If the warranty says 'to the original owner' that's as far as their [u]obligation[/u] goes. Many cars now offer 5 year unlimited owner warranty - that's right, different terms. So bluntly you're wrong; whether it's 1st or 15th owner has a huge bearing on the validity of the warranty depending on what it says.
[edit to cover your later edit]
We're trying to help! Colin's already said it's not black and white, I'm suggesting Kal tries to read the shades of grey as well. Mine's actually in for a (different) warranty issue right now as well, but 1/ I know I should be covered because I'm the original owner and 2/ I'm not shouting the odds over it until I know whether it will be.
Why post on here before possibly trying to blag warranty work you are not entitled to? As everyone reads this first it was not the wisest move!
If this was a car it would be treated as a safety recall and would be fixed FOC regardless of current ownership.
If manufacturers don't help out 'current' owners within the normal warranty periods whether through honouring warranty or offering very subsidised replacements especially for known faults then their frames have almost scrap 2nd hand value which will seriously affect potential new purchasers buying decisions.
bluntly i am not wrong young man, all major car manufacturers warrantys are now changed with the change of owner, you could be the first or fifth owner and as long as its not wear and tear you have the same warranty as the original owner, the warranty is with the car - not the owner 😉 - look into it on any car servicing website! They dont stipulate that you must be the original owner, as soon as the warranty period is over, your on your own.
anyways, if they sort it then good, id be pretty peeved if they didnt, if there terms are that of not helping as hes the second owner then so be it, as stated above id take my business elsewhere. just because hes the second owner doesnt mean hes trashed the bike any more than the first owner would do.
if it happened to you, im sure you would be pleading with them to help out, not saying -- they owe me nothing 😆