I've read quite a lot of topics posted on here relating to peoples bad experiences with Evans Cycles and whilst I may every now and then add a comment to some threads I read, I rarely start a new topic unless I think it important enough, so here's another one to add to the list, you can judge for yourself how serious you think it is, personally I find it alarming how you can pay a company to do something that could end in your death!
So I pop into my local Evans Cycles Store and ask to speak to one of the mechanics regarding a leaking brake valve, a guy comes out and I discuss the problem with him, he suggests bringing my bike in and he will personally look at the problem and see what he can do. Oh he also adds that he was the most experienced of all the mechanics there, so I was happy to wait to bring it in 2 days later when he was next working, besides I couldn't wait weeks to get my bike fixed elsewhere.
So I get a phone call saying he couldn't fix the brake and it had to be replaced, so did the brake pads on the front (which had allegedly been contaminated with brake fluid) and the rear brake pads (which I knew about and had ordered some from Evans.com but still hadn't arrived a whole week after ordering, I later called to find out where they were and found out they hadn't even been dispatched yet, complaint number 1, how does it take a week to dispatch something that's in-stock).
He also said my cassette and chain were too worn and also needed to be replaced (I've since taken my bike to the local bike store for a 2nd opinion and they disagreed saying they didn't need replacing any time soon, perhaps it's a matter of opinion but definitely seems Evans likes to pad out servicing revenue with unnecessary parts and labour costs, taking advantage of peoples lack of knowledge in bike maintenance - complaint number 2).
Anyway, I agreed for him to do the work needed to ensure my brakes were fully working including replacing both front & rear disc brake pads, I don't know anyone who would want to ride around with any issues with their brakes..... I later go to collect my bike and notice that there was what I assumed to be mineral oil covering the reservoir case and other parts & the gear levers were sitting loose on the handle bar, I had to clean it up and ask for an allen key to secure the levers myself, not a huge deal but pretty sloppy I think (complaint number 3).
I then rode a short distance back to the house thinking that once the brake pads had bedded in, my brakes would be as good as new..... I was WRONG.....
The next day I was out on my bike, I took it fairly easy speed wise knowing that the brakes weren't fully bedded in yet and after almost 30mins of cycling I came off a dual carriageway onto a cycle path, a few minutes later I'm cycling downhill and go over a small bump in the path, I hear a clang of metal hitting the ground, apply my brakes quite hard and look back to see what it was. Thinking I was applying equal braking to both front and back wheels, my rear wheel skids to the right almost throwing me off the bike and the front brake has failed and isn't working at all. I couldn't find the piece of metal I heard fall off but later find out it must have been a brake pad (given it was no-longer present). When I take my bike back into the store later that day, it transpires that this so called "best mechanic in the store" had forgotten to replace the pins through not just the front brake pads, but also the rear pads too. I was effectively cycling a bike that could have lost all braking capacity at any time. I was lucky I was riding on a cycle path when the brake pad fell out, had it been a few minutes earlier I could have been surrounded by cars and been involved in a proper incident, even more so had both brakes failed.
In retrospect, I should have checked to make sure that the pins had been replaced, I just in a million years would not expect not just a fully trained mechanic, but the "best mechanic in the store" to make such a basic and fundamental mistake. I thought about this a lot afterwards, wondering whether or not I was being over dramatic about the whole incident - both the mistakes made by Evans Cycles and the experience of finding my brake failing. But you know what, I don't think I am, the only people I ever see cycling bikes that don't have brakes are BMX riders, its basically suicide to cycle without brakes which is why we all have them. And when an individual or company is called upon and agree's to provide a service
then they are obliged under the law to owe us a duty of care. Thankfully nothing serious happened as a result, I didn't suffer any injury but if this happened to someone else, at another time, in another place, its a real possibility that they could crash into something at high speed or get hit by a car because they couldn't stop. If they were unlucky enough to get killed then it is quite possible and likely that the mechanic would be charged with Gross Negligence Manslaughter, owing to the fact that he had a duty of care towards the customer and his negligence directly contributed to the death of that person. All things being equal, he would therefore be much more responsible for the death than say the person driving a car who kills the cyclist (assuming the driver wasn't driving dangerously or recklessly) and rightly so I say. Cycling's dangerous enough without paying companies like Evans to increase the danger levels.
I wrote a complaint to Evan's directly to the store manager 3 weeks ago now, I have yet to receive a response or even an acknowledgement or apology. I also more recently after not hearing anything from the store manager, written to Evan's Head Office. Seems they have both poor mechanics and poor customer care, they can't even be bothered to respond to such a serious complaint. Well I think I've given them enough time to respond, it's time for the public to hear about it and draw their own conclusions. I for one won't be spending anymore money with them, especially if they can't even admit to and apologies for their mistakes.
Did you take it back to the shop to see what they said?
I also find it a bit odd that the lack of pins alone would do that - generally those pins are positioning pins, what stops the pads moving is their location in the housing, not a rather skinny pin.
I rode bmx without brakes for years and only died twice.
but yeah sloppy work, perhaps could be condensed a little to ease reading. Fairly coherant with undertones of local newspaper letters page.
6/10
photos would have helped get up to 8/10 perhaps a pic of the OP shaking a fist outside evans.
TBH we all have bad days.....
@ Bencooper,
I did say in my post that I took it back to the store.
Those pins are not positioning pins, they are there to keep the disc pads locked in place, without those pins, they are only held in place by friction and as demonstrated, uneven terrain will result in the pads eventually falling out of the housing.
Ah okay, I did skim your post. What kind of brakes? I'd still have thought that they'd need to be pretty slack to give enough space for the pads to fall out, but maybe brands vary.
I wrote a complaint to Evan's directly to the store manager 3 weeks ago now, I have yet to receive a response or even an acknowledgement or apology
To be fair, if you wrote your letter in a similar way to your OP.
He probably hasn't finished reading it yet.
I'm not disputing that a particular branch of Evans has failed here (in the first instance) and that their customer services department has also failed. But there doesn't seem to have been much effort made by the OP to reach a satisfactory conclusion.
Let us in on something. You took the bike back to Evans on the day of the incident in question. Any bike shop I can think of in a situation like that would be bending over backwards to resolve the issue as speedily as possible. Why didn't they? Did they offer to put things right?
It sounds as if the mechanic hadn't finished the job and somone else had thought it was done and passed the bike onto you??? There no way somone could forget 2x pad pins not to tighten shifters and not to clean excess fluid off, you could put it down to human error if he had missed one brake pin out
There'e enough drama here for a six part miniseries.
I'm no authority on these things, whilst an experienced cyclist I tend to rely on bike stores to do my maintenance like I rely on builders to do my DIY, I prefer to pay for a good job rather than do an ok or poor job myself.
The breaks are Shimano Deore and so were the break pads. I don't think I follow your logic about them needing to be pretty slack to fall out, the 2 pads are held together by a thin spring and need sufficient space for the rotor to fit between them then adjusted when bleeding the brakes. I would agree that once assembled there doesn't seem to be a lot room for a new pad to be able to fall out, but there is definitely enough room for movement and with enough vibration and knocking would eventually work their way loose. In any event if they were designed to be used with a pin to secure the pads in place, then obviously Shimano in their testing felt it necessary to utilise a pin, I'm not going to question their knowledge, I had no issues with them until Evan's replaced them forgot to insert the pins and have had no problems since the pins were reinstalled.....
Brew anyone?
roadie_in_denial - Member
I'm not disputing that a particular branch of Evans has failed here (in the first instance) and that their customer services department has also failed. But there doesn't seem to have been much effort made by the OP to reach a satisfactory conclusion.
Let us in on something. You took the bike back to Evans on the day of the incident in question. Any bike shop I can think of in a situation like that would be bending over backwards to resolve the issue as speedily as possible. Why didn't they? Did they offer to put things right?
They did fix it, that's why I found out what had happened. But to fix it is not the point, something like this should never happen, which is why I wrote a complaint to the manager. The point being we have to rely on a company to competently perform the work required, it's not like a broken spoke that they didn't replace properly, having brakes that work is a fundamental requirement
The mechanic is probably a crackhead. When I was hooked on crack I used to forget everything.
If the mechanic hadn't called me himself to say my bike was ready I could agree with you, I've no idea how anyone could make such mistakes, but they did happen, I'd like to hear an explanation myself but Evan's haven't provided one.
Pins are now replaced? So someone has worked on your bike? Who? I'm still wondering why the original Evans didn't bend over backwards to offer you the moon on a stick when you took the bike back that day.
Also, please stop referring to brakes as breaks...it really does break me (unintentional pun).
Futhermore you'll find that the small spring in your brakes pushes the pads apart sqaurely rather than holding them together as you assert in your recent post.
Finally, it might be helpful for you to go look at the shimano website. In the 'Shimano Technical Documents' link from the homepage you will find all the technical documents you need regarding your brake, including how to fit and maintain them. Should you wish to pursue your complaint further I would imagine that this information will be useful to you.
O right big cock up if he had actually signed off on the job!!
LOL I'd be relived if he was given I doubt there are too many crackheads working in bike stores. TBH this guy seemed pretty good, I had no reason to doubt him when I spoke to him, I had every confidence that he would do a good job.
Ok apologies for the repeated question in the previous post. Seems we were both typing at the same time.
Now, I'm not sure what your problem is. They failed in the first instance, you took the bike back and they repaired it all to an acceptable standard.
Now more than three weeks later you start your first thread here to bad mouth them? I don't get it.
In my experience the 'customer services' department at Evans are a bit over run. I wonder why?
Send them another couple of emails. If no more response, have a chat with them in the 'social sphere' on twitter. But be polite.
I took the bike back to the same store the day the incident happened, the mechanic who worked on my bike originally wasn't there and another mechanic at Evan's pointed out that the pins were missing. He then did everything that should have been done originally whilst I waited in-store. So they did fix the original poor workmanship.
I don't think I do keep referring to brakes as breaks, not that I can see, if I have it's merely me typing too quickly.
As for your correction in my knowledge of what a spring does, thanks! But I already pointed out I'm no expert in these things and I don't really want to concern myself with how these things work, which is why I'm happy to pay for trained people to do these things when necessary. The issue here is I paid for something that was done poorly and could have put me in serious danger.
not disputing anything but it makes me smile when people get so outraged they have to join and internet forum to shout about it 🙂 Maybe we need a 1st post must be a nice post rule?
The point here is that fixing a mistake is not always an option, if this had happens to someone else and circumstances are different and that person ends up dead, whats their to be fixed? It's all too late.
The whole point of complaining to evans is to make sure that they acknowledge that there are failures in their company and do something about it, not just ignore it like they ignore my complaint.
The reason I wrote this is to highlight these issues to others so that they can make a more informed decision given I and others can't trust Evan's to take the appropriate actions. Yes they did fix their mistake, a mistake that wasted hours of my time and compromised my safety, is that enough? what if it happens to others?
Poor service and you are right to be annoyed. I would expect a labour refund at least. Not much you can do but not use them again.
I had a similar experience but with a very poor bleed from a well respected mechanic that is now the CRC team mechanic. Brake failed and pulled straight to the bar on an decent at inners causing me to crash. Said to him about it but pretty much denied it was his fault. Never used him again and do all my own work apart from shock/forks.
Everyone makes mistakes though. Just hope your not trying to get the guy sacked!
You're right mike..... as I said in my OP I don't start posts often, only when I think it's significant. That said, I'm also the type of person who has written to companies when I've been particularly impressed with their performance and or staff so don't assume I'm one of those people who just like to complain, I'm not.....
The reason I wrote this is to highlight these issues to others so that they can make a more informed decision given I and others can't trust Evan's to take the appropriate actions. Yes they did fix their mistake, a mistake that wasted hours of my time and compromised my safety, is that enough? what if it happens to others?
Fair enough, welcome to Singletrack.
So which evans store? It would help to know so we can avoid it obviously. Apologies for sounding suspicious but joining somewhere to post a rant smells a bit fishy really.
It's a very stupid mistake that. TBH, one I could understand, you get called away mid-job. Shouldn't happen but does. Sure, brakes are safety critical but once you've done a job enough times, it gets easy to lose sight of that.
But 2 is bad, why would you move onto the second brake without finishing the first?
Re chain and cassette- it might not have needed replaced immediately, but if you're a back-to-shop maintenance person then it's better to do it a little early than it is to have you needing to make another trip to the shop for another.
Sherry,
I think people underestimate how bad it is to find you have no brakes, it's a horrific feeling..... they just like to joke and belittle what you say because they think if it happened to them they'll be macho enough to not fear injury or death.....
I wouldn't trust my own work unless I took a proper course in bike maintenance, I love cycling but want to be sure I'm as safe as reasonable, call me a fool but I do like to think it's better to have trained people doing things than thinking u can do it all yourself, but maybe I'm wrong!
Everyone does make mistakes, but some are acceptable and other much less so.
Ok, so some might think no harm no foul, but the OP is right that Evans and their employee have a legal responsibility here. It doesn't matter that he could have checked it himself. Once the service is being provided to him it's their responsibility to ensure their work doesn't put him at potential risk. TBH I thought all bike shops use a safety checklist to ensure this kind of thing can't happen and many shops quote it in the service description. While it's a bit melodramatic, the OP is being a responsible citizen in warning others since Evans have not even acknowledged the complaint let alone suggested how they'll prevent it happening again in the future.
I've read quite a lot of topics posted on here relating to peoples bad experiences with Evans Cycles and whilst I may every now and then add a comment to some threads I read, I rarely start a new topic unless I think it important enough
You're right mike..... as I said in my OP I don't start posts often, only when I think it's significant.
Not sure any of that's right.
You have never posted any comments on any threads. ?
And you have never started any other threads. ?
You only joined a few hours ago.
I was talking about all forums not just this one and relating to all topics not just cycling related, although I may not have made that apparent..... I actually only came across this site earlier when googling Evans to see if they had a complaints procedure, the results brought up a list of complaints people made on here and so I thought it perhaps time to stop hoping that Evan's would give a sh*t and reply
Besides, the duration of my membership here has nothing to do with the subject matter..... you're obviously just very bored to point these things out. Why is it there are always people in all forums that have the need to deviate from the subject matter? Isn't that why you read the post to begin with or is it just that you have nothing else to do at 2am?
Well I am suffering from insomnia at the moment, so I've not got much to do to be fair.
But joining a forum purely to complain about something is generally a bit "suspicious" yes.
Haven't you got anything better to do at 2am ?
And im not really deviating from the subject matter, I'm commenting on it. Trying to establish how reliable the information is.
yep it's nearly 2pm here where I'm sitting and generally after dark there is a lot of spam and drunk posting. Some of it under new user names. So when somebody joins and posts something contentious late on (when the hard working mods are asleep) it does ring a few alarm bells.
I hope evans get back to you, and when they do please post up their reply. Hope you get some resolution but in the end of the day it's better to just move on an not get hung up on it.
to be honest i have limited sympathy simply because if you can't work on your own brakes you shouldn't really be out there. What happends if you're in a forest or on the side of a mountain and they fail ? you just hope for the best ?
I can understand people not being able to 'face' a frame. But to not be able to replace their own pads is just poor.
I think the OP suggests that the bike wasn't taken in for brake pad replacement but that this was added by Evans as work that needed done and that the OPer went with it as he had no pads at home. I don't think there's grounds for banning him from the trails quite yet.
I had a similar experience when a lbs dealt with a braking issue. I picked the bike up (noticing but not thinking about a massive smell of WD40) and got on it outside the shop to ride it home. 200 yards later a bus pulled out from a stop and I put some pressure through the brakes. Nothing happened. I put a lot of pressure through the brakes and still, nothing. In the end I managed to dodge the rear of the bus (just) and run onto a thankfully empty pavement where I dragged myself to a hault with my feet.
Turns out the mechanic had done the job and finished up by giving the bike a big dousing in WD40 or something like it. Including the braking surfaces.
Harsh words were shared and, obviously, I haven't been back. Luckily a fantastic new shop opened up near by very soon after.
to be honest i have limited sympathy simply because if you can't work on your own brakes you shouldn't really be out there. What happends if you're in a forest or on the side of a mountain and they fail ? you just hope for the best ?I can understand people not being able to 'face' a frame. But to not be able to replace their own pads is just poor.
That's irrelevant, isn't it. The bike shop should be able to do the job they are paid for.
I have plenty of sympathy for the op, but would suggest this is the lesson to teach him to buy his own tools and use all the great resources on here and elswhere on net so that he will never have to waste his money in a bike shop ever again.
Mostly I find Evans decent but there are a couple of the London stores where the staff dont appear to particularly like bikes or cyclists. Makes you wonder about how they came to be working there...
Not defending what happened here, but its unfair to tar all of Evans with the same brush, a lot of stores have great staff who do a decent job of both sales and repairs.
If one lbs made this mistake would you stop shopping at all independents?
Compare the 40 Evans stores with 40 random lbs shops and their wouldn't be much difference at all.
double post
I do value my life, but I've just wasted 10 minutes of it reading this thread, do you by any chance film every ride and shout at cars...
Dear op suggestion for next thread title 'evans did a boo boo'
Now that we've our stopped our suspicious carping at the OP, how about acknowledging that he has a real gripe? He was handed a bike that had dangerous faults following their work on it which sounds to me like shockingly negligent, not "having a bad day", the manager of the store hasn't replied to his complaint and neither has the wider company. That's shocking in a day where customer service should be at he forefront of all business, small or large. I cannot understand how anyone on here is defending either the mechanic or Evans.
I cannot understand how anyone on here is defending either the mechanic or Evans.
If that was aimed at me,
Drive to Kendal and kick of with the staff in the Evans there because A guy made a mistake in london.
Only skimmed it but the highlight for me is
The breaks are Shimano Deore and so were the break pads
🙄
[i]to be honest i have limited sympathy simply because if you can't work on your own brakes you shouldn't really be out there.[/i]
I can change the brake pads on my car but if I choose to let the garage do it for whatever reason and they create a situation in which the vehicle is unsafe I should just suck it up and expect no sympathy?
As the OP said - he chooses to let the professionals do the job so it's done properly, not necessarily that he couldn't do it at a pinch.
Evans clearly got it very wrong.
Their lack of response to a complaint in writing is pretty poor.
If this were me I'd be tweeting links to this thread at them and dropping it in to Facebook. If you can get a few freinds to retweet ctiticism so much the better.
Having said that, now that the problem's been fixed what is the OP expecting as an outcome from the complaint?
Man contracts bike repair job to a pro
Pro fails to do it properly
Man avoids potentially nasty injury
Complains to shop who fixes it
Complains to management of shop who don't respond
Posts overblown and slightly sensationalist version of account and gets mild flaming for it
Tbh, I think the complaint's valid, both for the shoddy work, and latterly against Evans the chain for failing in their customer service response. However, OP has somewhat over egged the story. I find in favour of the plaintiff, but I'm reducing his compensation due to being a bit of a drama queen.
Case closed.
Next case; class action vs #1bike bits. Pass me the black cap, I'll be needing that later.
I tend to rely on bike stores to do my maintenance like I rely on builders to do my DIY, I prefer to pay for a good job rather than do an ok or poor job myself
My approach is the opposite - apart from things like gas boilers where the law prevents me, I prefer to take the time to learn how to do stuff, and then make sure I do a good job myself. It wasn't bike brakes that prompted me into this; I took my car in to have a suspension spring replaced (special spring compressor required for the model) and the mechanic dismantled the front brakes as well (unnecessary) and reassembled them so they didn't work.
[b]JCL:[/b] The mechanic is probably a crackhead. When I was hooked on crack I used to forget everything.
Singlespeed_Shep - Member
I cannot understand how anyone on here is defending either the mechanic or Evans.
If that was aimed at me,Drive to Kendal and kick of with the staff in the Evans there because A guy made a mistake in london.
It wasn't aimed at anyone in particular, I don't do arguing on the interwebz. 8) The OP paid Evans to work on his bike. They gave it back to him faulty and dangerous. They have then failed to even acknowledge his complaint. I am merely expressing surprise at the number of people who have jumped down his throat and tried to belittle him.
OK, his opening post was melodramatic, but has, I would suggest, knack all to do with Kendal.
Sympathies to the OP but I'm calling drama queen....
🙂
D
I
Y
It wasn't aimed at anyone in particular, I don't do arguing on the interwebz. The OP paid Evans to work on his bike. They gave it back to him faulty and dangerous. They have then failed to even acknowledge his complaint. I am merely expressing surprise at the number of people who have jumped down his throat and tried to belittle him.
Fair play,
also why I said I wasn't defending the incident, mechanics are there to fix stuff, he wanted something fixing.
I can cook a pizza, but i sometimes can't be ar5ed and call Mario.
I have a little sympathy too.
Not wanting to come over all Captain Hindsight here, but one of the first things I do on any bike is check the brakes work. Even if it's been in the shed overnight and they worked fine the day before. I 'd be extra careful if i'd left them in to get worked on.
weeksy - Member
to be honest i have limited sympathy simply because if you can't work on your own brakes you shouldn't really be out there.
Don't agree with that at all. Not reasonable to expect everyone to do their own maintenance
Gross Negligence Manslaughter
LOL!
maverick680 - Member
I rarely start a new topic
Rarely, how about never.
A bit over-dramatic with the thread title. But yes, Evans are crap for maintenance. Try Halfords next time.
What outcome would you like from this?
The mechanic made a mistake - a bad one. Did he mean to do it? I doubt it. Is he going to double and triple check his work from now on? Too right. Would an impersonal apology from some PR person in the head office make things all better?
I'm more surprised that people are using Evans for maintenance still.
I'd be on their Facebook page making a couple of tame comments to try and get some contact with them...
(Skipped most of the replies if others have mentioned this)
Pretty legit complaint IMO.
Imagine if it was a kids bike.
Fair play to the OP, he could of lay on the ground, phoned an abulance and passed his case on to lawyers4u and made a mint!
I sympathise with the OP, shit service is shit and Evans cycles provided shit service.... Really shit..
Ive had my pads fall out due to an incompetent mechanic* who was too lazy to use the retaining circlip for the pin on his pads
was descending on glentress black somewhere and can confirm its shit scary and ended up with me lucky to crash into some bushes rather than rocks
*I was that mechanic
anyway in an effort to leave joblesstrackworld I failed to get a part time sales assistant job at my local evans!?
I support the OP.
However I wouldn't trust a bike shop mechanic and do anything I can myself. I did get Evans in Gatwick to cut down my carbon steerer tube though and when I got the bike home found the stem/steerer bolts hadn't been tightened. So that could have resulted in pain but I never trust them so found the problem.
Not wanting to come over all Captain Hindsight here, but one of the first things I do on any bike is check the brakes work. Even if it's been in the shed overnight and they worked fine the day before. I 'd be extra careful if i'd left them in to get worked on.
They did work fine though - right up to the moment the pad fell out!
You're right though, I like a quick visual check of brakes, QRs etc etc before hurtling off. Looking down and seeing your front QR flapping about when you're at full whack is a disconcerting thing.
sounds like bike was handed over before job was finished, shouldn't happen but it did, you hadn't gone in there all high & might like your op demanding to pick your bike up NOW!!!! had you?
personally I can't decide if this thread makes me want to boycott Evans or STW 😕
break : brake.
Learn how to fix your own bike so you dont have to risk shite workmanship and buy stuff from CRC / UK bikestore / Wiggle if you want speedy delivery.
I sympathise with the OP.. many many folk put their lives in the hands of mechanics day in and day out..
You don't expect to have to check their work
That said, there's probably not much you can do... They are not going to want to accept any liability for this mistake and seem to have gotten away with it
I'd be down there throwing a few punches just for personal satisfaction*
*Don't try this at home kids
Besides, the duration of my membership here has nothing to do with the subject matter....
It does though doesn't it, otherwise you're just a random crazy person. I'd always take a 'complaint' from an established forum member more seriously than someone who signs up solely to complain. You may just be out to cause trouble for Evans (not Evan's - Evan does not own the shop!), for all we know.
They screwed up, they fixed it. Pretty crap, happy ending. Not sure you're going to manage to get a conviction for "Gross Negligence Manslaughter", as much as I chuckled at that!
[i]otherwise you're just a random crazy person[/i]
yes, we tend to only take people with a track record of craziness seriously on here.
Trust no one !,thats why i don't,and do all the work on mine and my mates myself,i'm aware not everyones mechanically capable,but you would be better going on a basic bike mech course rather risk putting your life in some spotty oiks hands...
I'd always take a 'complaint' from an established forum member more seriously than someone who signs up solely to complain.
Maybe that's Evans ethos as well.
Trust no one !,thats why i don't,and do all the work on mine and my mates myself
But do your mates trust you?
We put our trust in professionals all the time. Occasionally it goes wrong - that's what public liability insurance is for. All you can hope is that the mechanic has learned to double-check things more thoroughly next time.
I'm going to try and be constructive (I know, I know).
The OP's complaint is definitely legit, the bike shouldn't have left the shop like that, lack of response from shop/head office is also poor, you're right to feel aggrieved about that.
If you want to take something positive out of the situation (other than not getting deaded) I think there's a couple of points to be taken away.
Firstly, escalate the complaint as soon as you went back to the shop, ask to speak to the manager there and then, make them aware of the situation and ask them what well be done, not in a "fire him now" way but a "how did this happen? What will be done to stop it happening again" way.
Secondly, use this as the spring board to start picking up a bit of knowledge regarding maintaining your own bike. There's no piece of mind like that of doing the job yourself and knowing everything is in order.
Christ on an (Evans maintained) bike.... Too much carp to read. This made me laugh tho... 😆
nealglover - Member
I wrote a complaint to Evan's directly to the store ...To be fair, if you wrote your letter in a similar way to your OP. He probably hasn't finished reading it yet.
You can go on about doing all your maintenance yourself. But I'd rather trust a drug-crazed orangutan wielding an angle grinder to work on my bike, than me.
That's why the bike gets dropped in the LBS. So that hopefully it won't be subjected to the same level of cack-handed ineptitude that I would have delivered. Not really much to ask, is it?
weeksy - Member
to be honest i have limited sympathy simply because if you can't work on your own brakes you shouldn't really be out there.
Shakes head in disbelief.
I have sympathy with OP really.
I bet it can be really boring working a night shift packing parcels at CRC or Wiggle 😉
Whilst I tend to have a go at pretty much all bike mainenance mysself,I think if I were the OP I`d be entitled to expect the job to be done properly.
By agreeing to do the work,they should also be agreeing to a duty of care. Given how little it would take to make a gesture of goodwill,or to have responded to the OPs letter of complaint,which may have resulted in a postiive forum posting ,Im surpised they didn`t try a bit harder.
+ 1 to Buck 53.