Hi all
Straight to the point:
I bought a BMC Speedfox last year(2014) and the rear suspension started leaking oil from the lockout after 9months.
Evans Cycles in Canary Wharf took the rear suspension in as a warranty repair on the 20th April 2015 and gave me a receipt that shows that I'll get it back on the 28th of April 2015!
It has almost been 5 months now. I call them every week/fortnight to ask what's happening and always get the same reply.
They tell me that my suspension is with BMC and they'll contact BMC and call me back.
Never got a call back.
What can I do? What would you do?
Additional info:
Got myself a Rockshox RP3 the same day I gave them the broken shock so I'm not particularly annoyed about not getting the suspension back.
(That's how much I love the sport, lol)
Rear shock was BMC's own Scor SHP200.
Sounds like you're riding the bike, with a better shock than it left the factory with?
I'd badger them every hour for progress for 3 days then point out that £150 of Evans vouchers would render the matter complete... Possibly write to them and head office as your shop obviously aren't bothered.
Did you buy your replacement RS unit from them? If so wouldn't surprise me if the BMC unit is still at Canary Wharf. I'd go straight to customer services at Gatwick now.
Go into the shop every day at lunchtime and ask if they let you k ow when your warranty claim from April might be sorted out. As other people will be there shopping it makes the shop look bad and they'll probably do some thing to sort it out.
warranty is with the retailer (and dont' Evans import BMC anyway?).
I know 'sale of goods' and all that is always quoted but it's up to Evans to sort it for you, not wait for some company in Switzerland to decide your fate.
to the OP
get onto Evans customer services pronto
they will then instruct the store manager at Canary Wharf (Euan)
Of my last two retail experiences with Evans:-
-buying a set of "new" Fulcrum road wheels which had parts missing from the wheel hubs, apparently cannabalised at some point by a mechanic or sales person
-buying a brand new road bike which had been really poorly PDI with loose headset, gears that did not work, etc.
Customer services were relatively quick to respond, even though I received nothing more than an apology for the bike PDI, and replacement of the missing hub parts after several exchanges of email
Good luck!
Thanks for your suggestions. I managed to get it resolved within a week as I went to Gatwick's Evans Cycles customer service.
They found my situation unacceptable and chased it up for me.
I should have gone to them in the first place!!!!