Bought a frame with shock off here and was described as 2 rides old since service. When I built up the frame there was absolutely no damping on the shock telling me that there was something up with it. I had previously asked the seller if the shock would be OK for me and was told if I set the sag right the shock would be fine. Five weeks of discussion with the seller ensued where he then said that the shock was tuned specifically for him and that it was my responsibility even after the statement above.
In the end I decided to send it to TFTuned who previously push tuned ot for the seller. They stated that they hadn't touched that shock for a long time and that the seals had gone and it had been gapped so the oil and nitrogen had mixed which would explain the lack of damping. Anyway they sorted it and made no changes to the Push tune and now it works a charm. Sadly including postage both ways the work cost me 107 quid.
Seller is now ignoring me after I asked him to halve me at the cost and seems to think he is totally innocent in all this as last time he used it the thing worked.
What do you think should happen here?
How can we have a witch hunt if you don't post on the threads you buy from?
Ideally, you should get some money back.
As it stands I'd put it down to experience and move on after a bit of bad mouthing of the seller on their FS thread for future buyers to see.
If I'm buying shocks or forks from here I tend to assume they'll need a service and include it in the 'total' I have in my head to end up witht he fork on a bike.
Suck it up. Move on, on the basis it would have needed a service at some point anyway.
Do you want to know what should happen, or what is realistically going to happen? If the latter, then I think you're going to have to take the hit as it's probably more trouble than it's worth to force the seller to give you money back.
Name and shame?
That is not the point Tom. If the seller describes and then takes the money for a shock that is "2 rides old since service" then that is what he should supply. If he doesn't then he should make good with some kind of refund. I am pretty sure if the shock was described as "will need a service" then the OP would have paid a lower price for it in the first place.
Put it down to experience and move on.
Agreed. That shock was described inaccurately. If buyer has no luck complaining then seller should be named, shamed and banished.
Your position seem fair, as a shock two rides old will not be in that state described (I'd have asked for receipt to prove the service though) but I doubt your going to get the seller to cough up. Name and shame, and post your experience on the thread they sold the frame on, hopefully as a warning for future buyers.
What if those 2 rides were both 100 mile epics, riding in really rough terrain, or 2 uplift days at a rough dh track?
Hindsight is great but if I was going to go down the route the OP did, I'd have got the partial refund before I shelled out, or sent the frame back and gotten a full one.
EDIT
I'm not defending the seller here, I just think that less sleep would be lost on the OPs part if they chalked it up to exprience. Feel free to name and shame.
Yeah name and shame but don't expect any money coming your way
I had a similar experience with ebay, bought a shock, thought it did not look right, had my LBS have a look, they sent it to Mojo, they returned it saying the shock is unrideable, put a complaint in to Paypal, because I had someone look at it, I did not have a leg to stand on, so I sucked it up. Did not sell the shock on, because real biking folk don’t do things like that (and what is happening to you) to other biking folk. But they should be able to get away with this sort of thing. Sorry, not much help.
because I had someone look at it, I did not have a leg to stand on,
Do what? You had a specialist look it over and tell you it's state, and paypal denied your a refund. That stinks.
That’s Paypal for you. Left a very bitter taste in the mouth I can tell you. They did not want to know.
Should have sent it back before spending money on it.
Name and shame then go ride and enjoy it.
Cheers guys, understand all the points raised but just sick of goons playing others especially those they share an interest with. Spoke to him on the phone at the start of this so was reasonably confident in him. Even if he genuinely didn't know the shock was goosed I would have thought an offer of half the service cost at least would have gone some way to prove that he wasn't a gonad and maintain some reputation.
http://singletrackworld.com/forum/topic/orange-five-5-frame-pushed-rp23-shock-cane-creek-double-barrel-thomson-post is the sale thread. Hopefully nobody has bought the CCDB off him yet...
Added to the 'do not buy from' list...
Looking at his history he's not done much for a couple of years..
it would seem their story is entirely untrue and you would be entitled to a refund
Like the others i doubt you will so thanks for naming them so we can all avoid them
Nice touch on the thread as well
LIKES
Some good photos on the 'net of him riding. And by riding I mean crashing. So no wonder its borked.
Feed back on classifieds threads should be a requirement, well done.