[Closed] Distance selling regs, store will not refund, who is right

Lester · 2014-02-10T13:49:31Z

Hi all i chose a bike that i saw on line, i rang the store and asked if they would price match somewhere else, they said yes. i paid a deposit and asked them to send me an invoice which they did. the invoice stated that as they want their customers to be happy they offer an exchange, a refund , credit note, it doesnt say who chooses what is offered. i was really happy with the service and as they price matched i said i could have it collected and the balance paid for at their collection point as it was on my route home from work. on reflection it is the wrong bike for me, my fault i guess but i asked them to take it back for a full refund. the bike has not touched the floor and has only been sat on, not even pedalled, i carried it to my house. they say that they will not refund because as i collected it became an in store purchase and not a web purchase which i refute. upshot is that i think its a web based purchase which is subject to distance selling regulations, they say its not that it is a store based purchase, even though they dont have a store just a workshop and a foyer. the sad thing is i was going to use the refund as a deposit for my next bike until they started being awkward and then i lost confidence in them i would love to have your opinions please, especially web based sllers Lester

Page 2 / 2 Prev

Dark-Side

Posts: 163

Free Member

Didn't you have issues with On One/PX in the New Year after they price matched one of their own sale bikes, in a different size for you?

Was the fat bike a special order for you? It does seem a strange response from the retailer, even though you do sound like a handful of a customer to be honest!

Posted : 12/02/2014 8:49 pm

chakaping

Posts: 40432

Free Member

It could be argued very legitimately that a building with stock in that takes money off you and lets you take a piece of that stock is indeed a shop.

Unless they don't have retail planning permission from the local authority maybe?

Anyway, let's have a picture of the flipping thing already!

Posted : 12/02/2014 8:59 pm

Page 2 / 2 Prev