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Goodness me, need to take a long hard look I would suggest. It’s nothing to do with the ‘principle’ I can’t see how anyone could prove those marks were not there before other than ‘say so’
Judging by the use of the bike in thother pictures you bought something that had been well used. Yes I’d be miffed, hence the reason you would go and view/purchase with your own eyes. Certainly don’t send a mate who knows nothing about bikes! Then pay a shop £15!!!! What could possibly go wrong.
I’m genuinely flabbergasted
Why keep using the term "agent"? Someone who knows little about bikes will now categorically state, potentially in a court of law, that those scratches were not there as the bike went into the box.
£15 for dismantling and packing in a box supplied by them and using packing supplied by them?
Agent is legalese for someone acting in your behalf.
Barrister!? - for forks sake! 🙂
That poor old shop is never going to do anybody else a £15 favour.
How else did they think that this may turn out?
They are a bicycle shop not a 2nd hand packing joint ffs.
And as for the OP now turning on his agent.
I've heard it all now.
I was so grateful to them at the time. I remember the workshop chap before I had even bought the bike once mentioning to me about artisanal coffee, so I found a coffee shop in their neighbourhood and have emailed it and was arranging to have some artisanal beans to be delivered to them as a thank you for their efforts.
...this thread just has to be a ruddy wind up!
That poor old shop is never going to do anybody else a £15 favour
To be fair, you've got to be a bit of a moron to pack a cassette against the fork like that - or even against a bit of paintwork!
But yeah, pick up only, to me, means I drive there and pick it up.
As soon as I sent that I realised that it would comeback to bite me in the derriere.
Yes it sounds crazy on one hand complaining about can't afford, then next paragraph mentioning barrister.
Without going into detail I am saying I'm very fortunate and grateful to be receiving the assistance the way I am from all the people who are involved. Which includes all you beautiful people too.
Spliffs ?? Pass them round eh 😉
Who is your agent and what sort of agent is he? I thought you meant you’d sent a mate who lived locally to pick it up for you but obviously not if you’re going legal on him! Did you pay someone to pick the bike up as well as pay the shop? Smashing thread either way OP, nice one.
Don't get done, get Dom!
I'm also intrigued by who the agent was as you gave your impression your mate was picking the bike up?
Given the forks look fine, and that you saved some money getting a bike cheaper as it was pick up only (which is great for you as you knew an agent to collect) then you should be about where you are at money wise on what it's worth?
What's the bike and what did you pay for it out of interest?
Problem that is presented to the shop now is that if they claim no culpability then the liability falls on my agent
Get a new Barrister then, that is a pile of crock.
I wouldn't even have typed the post for that damage BTW.
Who is your agent and what sort of agent is he?
I’m also intrigued by who the agent was as you gave your impression your mate was picking the bike up?
Agent is legalese for someone acting in your behalf.
Surreal.
Sorry for the confusion.
When I say agent I do mean someone known to me to conduct the transaction on my behalf according to my instructions. And then under my instruction drop it off to the bike shop.
And to clear the other matter, I'm not turning on him. He is supporting me in this matter saying he had clear instruction to check the sliding suspension parts for scratches and if all ok to pay the seller. The bit about him being chased was just a proverbial. If shop are saying this not them, then that's implying the blame lies with him.
And judging from most people's reactions it does seem like it's going to be a pretty non event. As I've said I am getting a bike shop to look at it. And if they like most here say that it's ok. I'm ok with that.
But it's helped to hear everyone's opinion to make me see things from a perspective I may not have considered before. The scratches were definitely twenty times bigger when I first opened the box. They seem to have shrunk now! Hahaha
Thank you
What’s the bike
A rum-pole?
I haven't ever had a full sus bike like this before. And I don't know the consequences of this damage. All I know is that everyone always makes a big song and dance about making sure stanchions are damage free. So when it came with those scratches having been told it was unmarked, I freaked.
It’s a canyon, from the stem cap it would seem. Guessing a fairly old one as it has some fairly old fox forks and shocks and some old hope brakes. No way you could prove that damage wasn’t there. Unless your ‘agent’ had time stamped pictures and an appraisal. Who’s to say the wheel wasn’t swapped around in the box when the damage was found?
This completely stinks, please never buy anything used from me!
This is great. I was going to suggest moving on but I’m too late.
Frustrating, for sure, but it seems a little over the top for a second hand bike
@ the op, you do realise legally your 'agent' will be liable for this in the absence of contracts and/or some very specific terms which are missing (verbal or written) with the shop (packer/shipper) and original seller.
The assumed liability is with you then your agent and any legal proceedings would soon establish that.
Be careful, the shop will have recourse against loss of reputation however should naming and shaming occur.
Hello again bud. Told you this was a lively forum! Lol
As I said though, don't take it personal. This forum is a great resource for biking and life in general actually.
Hopefully all this gets resolved quickly before the weather really improves.👍
Oh, it's the law on here.... Once the bike is all built up you must post some pictures of it in a dedicated thread...
Be warned though... Saddle alignment, brake hose/cable length will all be critiqued...and that's before they mention your grass needs cutting and the weeds tackling! Lol
Anyway, this really is a great forum mate. After this is all sorted, stick around... some seriously knowledgeable bikers/people on here on here.😁
U OK hon?
YOu forgot the valve/logo alignment.
Not read whole thread, however the marks on the station are superficial nd could be smoothed with some very fine wet & dry, to take edges off & used. So don’t worry bout them too much.
What a warm, inclusive, welcoming forum. I had a few newbie questions to ask myself. I might just cover myself in foie gras and get thrown to some starving Rottweilers instead.
I would tapes around the damage area , then get some ultra fine wet and dry paper, maybe 1200 -1500 and have a genlte rub over he scratches keeping the paper and leg soaked in clean water .
Doubt you will remove them completely but they should reduce visably and also smooth off any sharpness that might damage or wear the fork seals alot faster
Then buy some decent fork leg lube and apply every ride
As for a Barrister , dont they run at £400 an hour or so? Seems excessive to me .
suck it up buttercup and move on.
interesting perspectives. NOne of my bikes have fork scratches like that and I would be pretty unhappy if they did
blokeuptheroad
Member
What a warm, inclusive, welcoming forum. I had a few newbie questions to ask myself. I might just cover myself in foie gras and get thrown to some starving Rottweilers instead.
An odd thing this forum.
Can drive you a little mad on occasion.... can save your butt/wallet with some of the bike and non bike advice too...
Then there are threads which have changed lives, inspired me (and others) and have generally shown the goodness in humanity.
You just have to look beyond the background noise.
I'd genuinely be really upset if this forum ever shut its doors. It's my home on the net.
I’d be pissed off too, I would write an email and explain what is the result that would satisfy you.
As shitty as it is - seeing the slightness of the damage, I would forget it and move on. The compensation you would get is probably much less than your time is worth.
So, I would: -
- Remove any burrs with some very fine wet & dry
- Fill the scratches with automotive paint lacquer
- Rub down the lacquer to the same level as the original finish. Use very fine wet & dry
That will leave a perfectly functional and long-lasting finish and improve the look of the scratches slightly.
You've all made great points, so forgetting the issue about shop, and who did what, Im definitely wanting to just get on and ride.
So am I correct in understanding the general consensus seems to be not to even worry about replacing the stanchion either and just doing the wet and dry with automotive lacquer filling on scratches?
If that's really all that the damage amounts to and that repair done well will see the fork good for a long time to come then I'm OK with that.
and yes mate @poopscoop this is bl**dy entertaining reading from everyone. Ive been banned from buying anything pre-owned from russyh ever but other than that its all good, lol
So as someone requested the bike details, to better facilitate your identification of me to continue the mockery of my Stanchion Saga in real life on the trails, its a 2016 Spectral, with Eagle 12spd Drivetrain, hope X2's and 2016 Fox 34 Performance and DPS. for the princely sum of £800 + packing fee + courier.
Which with my limited knowledge and experience I thought was a cracking deal hence I was prepared to concoct such a hair brained scheme to get it down to my part of the country from where it was as a local pick up only.
Yeah, I think that's the consensus. I used clear nail varnish on a fork a few years back but automotive clear lacquer has been mentioned too.
It's one of those jobs to take your time over and order/buy some very fine emery paper. I can't remember the grades you can buy off the top of my head but someone on here will know.lol
If there are any YouTube videos on doing the repair I'd have a look at those too. Its really pretty easy but the more time you take generally the better the repair will look for a start and the more likely the repair will last well.
Cracking bike by the way the Spectral.👍
Yes, very nice bike indeed OP! And sounds like a great deal.
There is a GMBN video showing you how to carry out exactly this kind of repair.
I can understand why it was badly packaged, £15 to wrap a bike that has nothing to do with the shop,
I had an issue at work yesterday that someone/team had failed to do, as always if you want the job doing, do it yourself, if you want it doing well definafely do it yourself ..
I’d be annoyed too but put it down to experience /one of those things, if it’s too cheap a bargain it’s usually is
I can understand why it was badly packaged, £15 to wrap a bike that has nothing to do with the shop,
A lot of people share the view about yeah well not even their bike, only 15 quid, what should I expect. I can see why people would feel that way.
But lets say someone in this thread had a restaurant. If some of us brought our own food in to eat there with our kids, parents or partners and asked for plates and cutlery while the rest of you were enjoying a meal from this highly regarded establishment. If the restaurant chose to provide it and charge for it, they have a duty of care to make sure the utensils and crockery are not covered in horse poop and E.coli with a pinch of Salmonella for good measure, and glasses and plates with cracks and shards of glass flying off, yes you might give it to them on a plate that has a picture of horse poop, to try and put us off our food as much as possible for having the cheek to ask in the first place. So if one of our kids or partners got cut by a cracked glass, oh well what did we expect bringing our own food in like cheeky beggars. But no sorry mate you cant technically prove that cut on your kids lip wasn't there before.
If we've asked is it ok to consume our own food and drink and will you supply the means to do that, then you do that with supply of provisions and in manner that are fit for purpose.
OR you can say 'NO we don't offer that PAID SERVICE in the first place and not take our money.
I'm not trying to change peoples minds or say their viewpoint is wrong.
I am replying to what was said by whatyadoinsucka and others (This bit isn't about who did the scratches on stanchion and who can prove it or cannot prove it, you've all made valid points on that subject)
I am maintaining my right to expect that when a bike is packed it is not packed with the rear wheel cassette on top of an exposed stanchion. (the earlier pictures posted showing the rear wheel in the box next to stanchion, the deep imprints on the downtube foam protection of the cassette with grease stains right next to the UNCOVERED stanchions.)
Under section 49(1) of the Consumer Rights Act, every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill. The level of care and skill expected is that of a reasonably competent business in the same profession as the trader.
And those who shrewdly suggested before, how do we know he didn't switch the wheel around that way himself.
The box physically cannot situate the rear wheel next to the rear triangle as rear triangle and wheel with cassette overlapped are too wide to physically fit. The box is too short to have rear wheel in situ in rear triangle. Had the wheel been placed with cassette facing outwards next to the head tube and fork, I don't think that would fit either as cassette would protrude too far out towards box edge and break that side AND there would be imprints of the cassette left on the interior of the box, these imprints are not there as can be evidence by photos of the box.
Nice, thanks @blokeuptheroad
I've recently discovered GMBN and the guys on it are awesome. Been well over ten years I haven't properly been on a bike and been out of the country, just soaking up as much material as I can and trying to get back to having fun and getting fitter faster and more skilful. How tragic what happened to Martyn Ashton. I remember seeing Martyn when I was of that age and just being in awe of his ability. Love his outlook and positivity (and yes I know what you all are going to say) How he can take the bad in his stride and move forward and be happy and still find the joy around bikes. Positive lessons for us all
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If your bike is still at the shop that are checking the forks ask them to check that white line at the weld
Ooof
Oh dear 🙁 It was a bargain price for a reason !!
This is turning into a total horror story for the OP.
Had the wheel been placed with cassette facing outwards next to the head tube and fork, I don’t think that would fit either as cassette would protrude too far out towards box edge
It's symmetrical