Got an event jacket with busted zip and damaged sleeve, can / will endura do repairs or is it off to a general outdoor cloths repair place ?
Anyone had work / repairs done by Endura?
yes, great service if a little 'steady', give them a ring or email but be prepared to wait or ring back, as the nice lady only works part time.
Don't know yet, I sent a jacket back about 3 weeks ago and haven't heard anything since...
I got a pair of tights mended after the zips failed after about 6 years service...sent them back in and got a note back asking where I bought them from and when as the material used was apparently not used by endura ever...so they had a problem identifying the actual model of tights - bib longs. anyway other than that, they were fixed for the princely sum of £3.00 for both zips...still going strong.
Yep, I've used them for repairs and have been happy with the results, and the prices.
If you're in a hurry though i'd maybe investigate a local tailors or something, they're very pleasant and helpful but not super quick..
i hope they got the longs i sent in on Monday! will let you know how long its looking like.
Ring up beforehand to get a returns number, else it'll just sit on the shelf until you contact them wondering whether or not they've repaired the item sent in several weeks prior...
Wot they said.
Excellant after sales service.
excellent,
I badly ripped some new bibs at Llandegla,
sent them off and they came looking good as new and didn't charge me.
🙂
Whereas I had a really bad experience on a return on some barely used overshoses where the zips had gone. Because I had purchased through Evans, they required me to go back to them, and that's where it went wrong. After much discussion, i got a replacement pair at cost.
I have yet to use the replacements, but shall keep the receipt safely stored for the inevitable broken zips....