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B - remember I've got the van mate. If you want to go get it, I don't mind helping you get it back home.
Thanks but I've Got wheels, just got two young kids all weekend too 🙁 gonna see if I can get someone to look after them for 30mins while I go get it. Sod it I'll take them with me and bribe them to be good in the shop.
Managed to sort it and the LBS went out their way to help me out - so I take back all my earlier cursing as I'm a satisfied customer - just can't wait to ride it now 🙂
this is bobbins. If the customer builds it the shop has no responsibility / liability for anything that could be wrong because of the build.
That's not my point. Quite a number of bikes come out of the box with 'issues'. Stripped threads, scratches/scuffs to the frame, marginally incorrect spec etc. These can be warrentied quickly and easily by a shop worker. If a customer comes to me and says 'I took it out of the box, and it had this massive dent in the top tube', how do I know he hasn't just dropped his hammer on it?
Who do I side with, the customer or the bike firm?
Not worth the hassle.