Granted, you can buy the bits from CRC for about £3 and wait a week and fit them yourself, or pay lbs price of around £7, and fit it yourself, or you could pay the guy a not out of the way £20 for his Labour and not inconsiderable overheads.
So the op begrudges giving a twenty spot to someone digging him out the shit?
I'd drop some random a 10 or 20 spot if they fixed a mechanical at the trailside if I couldn't fix it myself - but I ain't a Tightwad!
I didn't realise he was an engineer, he'll have been charged the universal engineer tax then. Very common in bike shops 😀
http://singletrackworld.com/wp-content/uploads/2016/03/10-ways-to-be-a-dick-in-your-local-bike-shop/
(it's heavily ironic that the shop in question is the shop in the article and video 😆 )
Says a lot about the dude in the shop that he's not on here arguing about it, despite Iainc running to him like a 4 year old girl... 😆
No-one mentioned the cost of qualifications.
My Son has just completed his Cytech and I could say the cost is a bit steep! He is really keen to learn and all the local mums would bring no end of awful bikes around for him to fix. They would never offer him even a fiver for his troubles (he would often use all the bits from my spares box), but I got a bit annoyed when I had to fix a puncture only to find all the patches used up.
He politely says no now, and the kids ride around using their toe caps to stop.
I think people look at a kids bike and assume prices are somehow cheaper, they probably only paid £50 for it.
I once had a VW polo, that my wife removed the door mirror on a post, a replacement was nearly £250 the car was around £5000 new, I was shocked, that did not include fitting it!
Learn to do it yourself, I have often had my day ruined when I've managed to unseat the bead on a tubeless set up and failed to get it back on, had to go home early.
Looks like a classic example of Number 7 on the list with a bit of Number 4 too!
Man, that piece I wrote just keeps on giving, doesn't it? It was written with a good dose of tongue in cheek but threads like these help prove the point. Ha! Ha! 😆
(Sits back, smiles and contemplates the merits of dark v milk chocolate digestives).
Sorry OP but the inflammatory title of your thread and your subsequent "I am an engineer" statement have left you wide open to some good natured ridicule. Perhaps next time, your brother in law could ask for a quote or ask you to fix it for him and save you having to post your displeasure online thus incurring the ire of the STW hive mind? 😀
Nobeer - there were a few of us riding there yesterday morning and popped in as usual for a natter with Keith. He had seen the thread before we went in and asked for some 'special brake cables' 🙂
I reckon a cable inner on a kids bike is longer than 5 minutes to fit. £27 sounds steep. A lesson in life there I suppose. If you ask for a fix it now, it will cost you, if you want it cheap, DIY or leave the bike to be fixed to the shops time schedule.
Good morning everyone,
Can I firstly apologise to Ronnie's brother in law, we did over charge him. The charge should have been £17 not £27, unfortunately Ronnie's swearing and abuse put us on the backfoot and we didn't deal with the situation properly. If Ronnie can get his brother in law to get in touch we will gladly refund him the difference.
But what I won't put up with is any kind of abuse in my shop, whether that be verbal or any other kind, I'm sure Ronnie won't be returning anytime soon but if he does I for one do not want to hear that kind of language and attitude(especially in front of kids).
I can only apologise for our part in his day but hopefully when the toilet refurbishment is complete and we've had more success with getting the council to back more cycling trails up here, he'll come back and have a better experience.
All the best, Richard Turpin.
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Call it a tenner t**t tax?
nice one Keith 😀
+1 mcc01
Maybe you need a 'folk on this list are barred' like they use to have in pubs? 🙂
Well - if nothing else this thread would warn one to avoid dealing with the OP in the classifieds section 😉
Of course they could have just continued riding with one brake, I used one brake for years as a kid (as did most people - having 2 brakes was not cool).
Also no legal aspect presumably as they were not on the road. Then just fix the cable when you get home.
Hi Richard
Many thanks for getting back regarding the brake cable.
I apologise unreservedly for my behaviour, I was extremely upset when i heard the the charge but should have been much more reasonable.
I will ask my brother in law to contact you.
I respect you for your honesty and candour and will be happy to come back to Mugdock with my niece and nephew.
regards
Ronnie
All the best, Richard Turpin.
Commendable effort to avoid being a Dick. 🙂
I'm still going for the Astroturfing angle.
Fair play OP. Good to read that things have worked out now that both sides of the story are out there. 😀
Well you can put your prices up now I suppose since there are so many [s]mugs[/s] on here who think £27 for a replacement brake cable fitted is reasonable.
Kicking off and swearing not cool !! But as it happens £27 for the job was overcharging, something that so many on this thread seem to have missed. Or maybe they didn't but just wanted to join the queue to put the boot in to the Op.
Kicking off and swearing not cool !! But as it happens £27 for the job was overcharging, something that so many on this thread seem to have missed. Or maybe they didn't but just wanted to join the queue to put the boot in to the Op
Just because he was over-charged, doesn't mean the price charged was unreasonable...
I apologise unreservedly for my behaviour, I was extremely upset when i heard the the charge but should have been much more reasonable.
Route of the 'problem' here is now clear. OP is tight, and acted like a dick about it. At least he has now apologised, which is more than I would expect from some on here.
Kudos to the shop owner (who I don't know, I've never been to that part of the world) for his measured response.
£17 is a bit of a bargain.
Pointing out the OP is actually a massive sweary asshat is priceless.
Jesus wept. Sounds like OP and his BILneeds to go on some anger management classes.
Well maintained child's bike breaks at the start of an unsigned 'non' official trail. LBS nearby helps out by fixing straight away, charges customer unfairly who then blows up over £10! Bloke the slams the shop, facilities and trail online. Largely because he was too aggressive in the shop to sort the issue out there and then....then to cap it all off plays the 'im and engineer card'
Perhaps a strongly worded letter to the Mail next time?
Made my coffee break entertaining thanks
Yep - all comes out nicely in the end. Nice apologies from both sides.
£17 is a bit of a bargain.Pointing out the OP is actually a massive sweary asshat is priceless.
Two thumbs up.
Funny how that small nuance was missing from the initial onslaught.
ahh, truth will out. Respected shop owner sticks it to rude customer, plus gets final win and STW kudos online.
Could do with changing the title now maybe?
Something along the lines of "losing it and swearing for minor issues is not the best approach"
ahh, truth will out. Respected shop owner sticks it to rude customer, plus gets final win and STW kudos online.
There was fault on both sides, but I'm glad they've resolved it.
I've found Keith who owns and runs Mugdock cycles to be super helpful and friendly. I've had him replace my chain for price of parts plus a coffee and a chat. He also stripped the seatpost on on my then new road bike (not bought from him) and carbon pasted the bizarre infinite angle adjust mechanism so it wouldn't drift every time I hit a bump, at no charge. Never had issues with them, and they always have a massive queue of bikes waiting for a service, so I can't see them being too in-competitive. When I frayed the gear cable on my roadbike a few months back, he gave me a couple of new cables for free.
As to the trails, I love Mugdock. It's my regular haunt, granted I'm no jump/drop hunter. The best trail, as far as I'm concerned, starts just outside Mugdock in Milngavie, runs past the Kyber Pass and along the West Highland Way out to Dumgoyne and the distillery, along some lovely single track, then up behind the distillery, through the forrest to Strathblane, and then a short road trip into Blainfield, from there up into Mugdock via the stables, then to the visitor centre for coffee before heading down Rosie's Road via Mugdock and back along the WHW to Milngavie. It's a great loop - known as the Dumgoyne Loop. Worth a look if you ever visit Mugdock for a cycle.
Just because he was over-charged, doesn't mean the price charged wasn't unreasonable
IMHO I reckon it is unreasonable. I also reckon kicking of and swearing is unreasonable as well.
No real winners here 🙁
All the best, Richard Turpin.
27 quid for a brake cable? Highway robbery
(IGMC)
Brilliant, all the stories above recounting the free work received from Keith, then he overcharges the OP's 9 year old niece when he does decide to present a bill!
Mmm makes you wonder.
This thread always had potential. Today, that potential was met.
Just a thought, for posterity's sake. How sure are we that Mcc01 is actually Keith @ Mugdock?
If I were a more cynical man I might suggest someone has registered an account and offered a reply designed to entice the customer back in to Mugdock Country Cycles, expecting a partial refund that will never happen, just for giggles.
I really hope I'm wrong and that MCC01 is genuinely the business owner, but this is the internet after all...
pinetree - MemberJust a thought, for posterity's sake. How sure are we that Mcc01 is actually Keith @ Mugdock?
If I were a more cynical man I might suggest someone has registered an account and offered a reply designed to entice the customer back in to Mugdock Country Cycles, expecting a partial refund that will never happen, just for giggles.
I really hope I'm wrong and that MCC01 is genuinely the business owner, but this is the internet after all...
You for or against Man Walking on the Moon in the 60s ?
How else would they know that the OP was effing and jeffing at them?
How else would they know that the OP was effing and jeffing at them?
Given the OP immediately jumped on a forum and started flaming away, it's not a great stretch to imagine he's a somewhat unreasonable and perhaps aggressive fellow.
As I say, I hope (and I'm sure i am) wrong. It was just a thought...
You for or against Man Walking on the Moon in the 60s?
For, but even if I wasn't, I certainly wouldn't be the most paranoid person on this thread.
I have checked with a number of cycle shops who ALL agree it is grossly over priced
I suspect that a number of the posts have came from friends of the owner
"engineer"...LOL
I have managed stupidly busy workshops for Evans and Cycle Surgery stores in London, a Specialized Concept store and a Giant brand store, and have never had any "engineers" work me in those workshops?
we don't employ engineers in bike shop workshops, we could not afford them, and well, they wouldn't be actually much use for bicycle repair 😉
I'm an engineer, and work in an office full of other engineers.
All the other engineers in the office know I used to be a bike mechanic (of sorts) and bring their bikes to me if they need fixed, because they can't fix them themselves.
Despite being an engineer *and* an ex- bike mechanic, I usually end up making a mess of it anyway 8)
Please do change the thread title Mods, I wouldn't want this thread to tarnish the Shop's name on a google search.
we don't employ engineers in bike shop workshops, we could not afford them, and well, they wouldn't be actually much use for bicycle repair
Don't see many bike shop assistants in an engineering office. the 'Gods gift attitude' makes them too hard to work with. 😀 😀
The bike shop has apologised and the op has apologised and both appear sincere. I think it's best left there if they are both happy.If we just carry on berating either side we just make it less and less likely that anyone will ever feel there is a point in apologising.
The bike shop has apologised and the op has apologised and both appear sincere. I think it's best left there if they are both happy.If we just carry on berating either side we just make it less and less likely that anyone will ever feel there is a point in apologising.
I got biscuits in specially