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£27 to fit a childs...
 

[Closed] £27 to fit a childs rear brake cable Rip Off Mugdock Country Cycles Glasgow

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Visited Mogdock country park today for first time with my 9 year old niece and family
Underwhelming experience trails badly marked, toilets broken and my niece's brake cable snapped and not have a spare

Took it to Mugdock County Cycles and they charged my Brother in Law £27!!

To fit a rear brake cable on a nine year old's bike !!!

A 5 minute job and a £2 or less part!!

That is £300 per hour

Nice work if you can get it.
Please be aware!!


 
Posted : 21/01/2017 11:04 pm
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go on then, how much should it have been?

remember the overheads they have to pay.


 
Posted : 21/01/2017 11:07 pm
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Why didn't you buy the part and fit it yourself?


 
Posted : 21/01/2017 11:10 pm
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Certainly not £27.... how they expect to get any repeat custom with prices like that is beyond me.


 
Posted : 21/01/2017 11:10 pm
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Seems reasonable to me.

If it's that easy, your brother in law could have fixed it himself.


 
Posted : 21/01/2017 11:10 pm
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did they change just the inner or was it a full cable kit?

why didnt you just buy the cable and do it yourself if it is a "5 minute" job?

If it was a prearranged repair it might be less, but places based near trails get 90% of their business from people needing stuff fixed quick so take advantage of this as they may not have much repeat business from people visiting for the day..


 
Posted : 21/01/2017 11:11 pm
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wrong bike shop 😳


 
Posted : 21/01/2017 11:16 pm
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One inner cable, say £3.50

One metre of outer cable, say £4.

Crimp and ferrules, 50p.

£19 labour in the second biggest city in Scotland.

What's the problem?


 
Posted : 21/01/2017 11:19 pm
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I'm with ye OP, that is taking the piss.


 
Posted : 21/01/2017 11:22 pm
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It's not the 1960's; twenty seven quid is pocket money these days (go in half an hour earlier on Monday morning!)
Tell your BiL to get a better job or something. Cycling is more enjoyable if you've got more money to throw at it anyway.


 
Posted : 21/01/2017 11:23 pm
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Fixing kids bikes is always a nightmare when it comes to charging. Folk buy the cheapest shit out of Argos or Toys R Us then get upset when the bike shop tells them the cost of the repair, like it should be less because it's only a little bike.

Kids bikes also tend to see little maintenance and have components made out of pig iron or cheese. Fixing them often shows up other problems that then require more repair time.


 
Posted : 21/01/2017 11:23 pm
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These badly marked trails, how are they paid for?

You should set up shop and charge £200/HR. You would clean up.


 
Posted : 21/01/2017 11:26 pm
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Mate, Mugdock isn't a trailcentre. It doesn't HAVE marked trails.


 
Posted : 21/01/2017 11:32 pm
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There's a bigger city in Scotland than Glasgow?

On the spot repair at trail centre, never going to be cheap. Got you riding.

Working on most kids bikes is a mare.

Fwiw the last lbs I worked at would have charged £18


 
Posted : 21/01/2017 11:36 pm
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My shop would charge £9 labour plus any hardware used. £27 is a bit steep but he could have purchased a cable and done the job himself.


 
Posted : 21/01/2017 11:45 pm
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Don't think this thread is going the way the [s]classifides user[/s] forum member had hoped...


 
Posted : 21/01/2017 11:49 pm
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Seriously, getting it done, paying for it then whining about it is about the lowest of the low. If you don't want it done, or are willing to drive to wherever to get it done for less, knock yourself out. Or buy the parts and JFDI. I'm guessing the guy didn't threaten you because he so desperately wanted to work on that bike.


 
Posted : 21/01/2017 11:51 pm
 ton
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with the op. but i am not a fan of bike shops.


 
Posted : 21/01/2017 11:51 pm
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Oh the irony - classified only member comes on main forum to complain about bike shop prices.

Did you not offer to fit it yourself? I assume as you are so au fait with bike maintenance you had all the tools to hand and could have done it in seconds? If not stop whinging.


 
Posted : 22/01/2017 12:04 am
 km79
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Robbing bastards. £27 is taking the piss but I'm not surprised.


 
Posted : 22/01/2017 12:25 am
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seems perfectly reasonable to me. How much do you pay your car mechanic? Last time I had work done on my BMW motorcycle around 10 years ago it was £50 an hour and IIRC most car main dealers are a lot more.

I assume they did this while he waited - so regular customers work is delayed for this.

Its not a 5 min job to do properly and a shop will have to check it. Sorry dude but its expensive but its not unreasonable.


 
Posted : 22/01/2017 12:35 am
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Robbing bastards
How exactly? You think they silently went and pinched the bike, somehow desperate to fix it, and then put it back and demanded payment? WTF ? They didn't break the bike, they probably didn't check it out before you went (but then neither did OP , eh?) and got you back out and saved you a good part of the day. Is that not worth the money? If not then why did you pay? The one thing that really gets me is paying and then whining, after the fact, on the internet.


 
Posted : 22/01/2017 12:36 am
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I'm not commenting on price as I see both sides of the "argument" there.

However, give the op a break.
He might only have posted on the classifieds but a slightly more welcoming response on the main forum might be nice?

It might even be why he hasn't posted on this forum before!

Just my take on things. 🙂


 
Posted : 22/01/2017 12:49 am
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Just as a query what would the OP have considered to be a fair price for the work? Just to gauge opinion.


 
Posted : 22/01/2017 1:04 am
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Just as a query what would the OP have considered to be a fair price for the work? Just to gauge opinion.
Does it really matter? If the OP was quoted a price and accepted, why are we moaning on the interwebz? If he didn't like the price, could the OP not have had any number of alternative solutions?


 
Posted : 22/01/2017 1:08 am
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He may not have asked before the work got done, I'm just curious. None of this really matters bit we're all still here.


 
Posted : 22/01/2017 1:22 am
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Does it really matter? If the OP was quoted a price and accepted, why are we moaning on the interwebz? If he didn't like the price, could the OP not have had any number of alternative solutions?

The english comprehension on this thread is not strong. The OP was never quoted or charged a penny.

£27 feels a bit rich to me. £20 would seem fair dos.


 
Posted : 22/01/2017 1:26 am
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The english comprehension on this thread is not strong. The OP was never quoted or charged a penny.

£27 feels a bit rich to me. £20 would seem fair dos.

Yes - ok, then replace the OP with brother in law. You say this as if it would make it better, but the guy complaining on the interwebz isn't even the guy that paid the money...


 
Posted : 22/01/2017 1:35 am
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Yes - ok, then replace the OP with brother in law.

The guy complaining on the 'interwebz' is merely reporting the price a customer was charged. Bitching that he had a choice not to pay etc when it was not his decision either way is just a lack of ability to read on your behalf.


 
Posted : 22/01/2017 1:39 am
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i am with the Op,daylight robbery


 
Posted : 22/01/2017 3:22 am
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pitduck - Member
i am with the Op,daylight robbery

Well the Bike shop is your money making scheme then, just set one up and rake it in, don't forget to work out your hourly rate at the end..


 
Posted : 22/01/2017 3:50 am
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Wish I could open a bicycle repair business where the job as described could be charged at £27 !!. It's to much, £15 tops. But fair comment to say the OP should have bought the cable and fitted himself.


 
Posted : 22/01/2017 4:25 am
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Is the 9 year old useless? Should be attempting to sort that themselves anyhow.

Bad example to give the kids that they need to go to a bike shop everytime a minor mechanical happens!

Btw it's only 300 per hour if another dozen or so ill prepared fools walk through the door one after another. Unlikely! 😆


 
Posted : 22/01/2017 5:41 am
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Btw it's only 300 per hour if another dozen or so ill prepared fools walk through the door one after another. Unlikely!

and the only 5 minute jobs are always the best, di it actually only take 5 minutes?
Welcome customer, discuss problem, propose solution, customer agree's to solution, take bike remove and dispose of broken cable, check outers etc. for damage or excessive wear, check the brake is working properly and not the possible cause of the broken cable. Fit new cable, check and adjust brake to ensure safe and proper function, return to customer, process payment (including any transaction fee's) before leaving the customer to get on with what they wanted to do.

Some days I'd love to see some of the STW mechanics against the clock.


 
Posted : 22/01/2017 5:47 am
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Ok. Mugdock is just a country park. Its not a trail centre. No trails are specifically for biking, its a few paths for people to walk about. The trails which have evolved are all non official and built by local riders. We aint producing a map.....

The bikeshop is normally quite cheap.Certainly less than likes of Evans in town.... I suspect its more than just a brake cable that was done and your bil wasnt 100% on what they actually did to the bike. What does the reciept say? Maybe he had a couple if rolls from the cafe and charged it to you? 🙂


 
Posted : 22/01/2017 7:50 am
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Pretty emotive title 😯

I'm sure Keith will be along soon with the shop version of the job.

As for the trails, as others have said, they have evolved over decades of work by local riders and we aren't going to mark them, or make a map. People are welcome to tag along to a GMBC or meet up ride to get a feel for some of them.

Surprised that courtyard toilets had problems, they are normally immaculate. Did you report the issues to anyone, in cafe, or shops ?


 
Posted : 22/01/2017 8:10 am
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Bike shop mechanic here.

We'd have charged £11 to change the inner, an extra £1 if the outer needed doing.

5 mins to do the work is generous.


 
Posted : 22/01/2017 8:39 am
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I like how it's £27, seems a very arbitrary figure, not 26 or 28 or even 30. it's like the bloke was trying his luck to see what he could get away with.


 
Posted : 22/01/2017 8:52 am
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I'm amazed the bike shop at Laggan closed then if there's the potential to make £300 per hour...

I can only guess the the previous owner is now retired to St Tropez or somewhere. I'm just surprised someone else didn't keep it going.


 
Posted : 22/01/2017 8:55 am
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Whilst overall it seems steep, it always seems steep when buying parts for kids bike, or for small jobs as labour makes up a substantial total of the cost. My guess would be £15 labour and £12 parts. Even if it did take just 5 mins, most places would charge by the half or quarter hour making labour more like £30-£60 per hour.


 
Posted : 22/01/2017 9:04 am
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I ride Murdock pretty often and have a few mechanicals out on the trails,Snapped rear mech cable for instance,Keith took the bike off the stand he was working on,put mine one and fitted the cable,yes it was a 5 minute job,but he didn't have to do it on the spot,this guy runs a busy shop and he took his time out to help a stranger just so i could continue my day,To add to that,i had no money,he said to come see him next time i was up,took a fiver for the job,and that was including cable,

Since then we have been in a few times for on trail mechanicals,he fitted and bled a new brake lever for my mate,again,stopping what he was working on to do this,now he doesn't have to do this,he has other business to attend to,so i feel there may have been a bit more to the job than just a cable,I can't praise Keith highly enough for what he has done for me and my mates while up riding at Murdock,always very chatty and friendly,

as per the trails.Its not Glentress,if you really want to find the trails,maybe arrange to join one of the local rides that are organised weekly and they will show you around,I still don't know all the trails and I've ridden up there for years,Murdock is mostly used by families taking kids walks,to play in the parks,or dog walkers,


 
Posted : 22/01/2017 9:14 am
 nonk
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Walking into a bike shop on a weekend with a repair on a kids bike and getting it done right there and then so the kids day isn't ruined sounds like cracking service to me !
It really does well done them


 
Posted : 22/01/2017 9:44 am
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Two ( ?) shop mechanic on this thread saying its a five minute job. Plus the time to check the bike in, do the work, take the money etc etc. Surely at least 15 or 20 mins if not longer total time? Do you not check a bike over before you send it out?


 
Posted : 22/01/2017 10:01 am
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Broken toilets too! The scoundrels.


 
Posted : 22/01/2017 10:08 am
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There's a bigger city in Scotland than Glasgow?

[img] [/img]


 
Posted : 22/01/2017 10:12 am
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