Canyon suspends UK order shipments blaming Brexit uncertainty

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The Canyon website today had a message for all UK based customers via a banner at the top of the home page.

“We’ve temporarily paused shipments to the UK…”

Clicking the message takes visitors to a page of explanation that includes…

..”The UK’s Brexit transition period ends on 31st December, so we’ve put extra processes in place to ensure your bike can be ordered and shipped without any issues. Due to the uncertainty and potential bottlenecks at the border, we are temporarily halting shipment of all bikes from 19th December until at least 11th January. We want your order to be tracked accurately and any hold-up at the border will challenge our ability to do this.

All duties and tariffs are included in the price of your bike which means you’ll never have to pay any hidden fees when your bike arrives on British soil. Canyon will handle all customs and import documentation further easing the process for you and getting you riding as soon as possible.

E-Bikes are affected due to the battery’s classification of dangerous goods as well as the heavier weight and increased dimensions of the box. It may take us beyond the 11th January to work through the additional process for these bikes and we apologise for the extended lead time to your order. We will keep you updated on the progress in our FAQs.”

While the Canyon website will still take orders during this period for UK mainland customers a further announcement on the Canyon website states that ordering will not be possible for residents of Northern Ireland. There is no indication of when Northern Ireland customers will be able to place orders again with the website simply stating, “We are working hard to implement processes that will enable you to order your new bike as soon as possible.”

The UK left the EU on the first of January 2020, entering into a one year transition period that comes to an end at 11pm on the 31st December 2020. At the time of writing a free trade deal has yet to be agreed between the EU and the UK, with World Trade Organisation (WTO) trade rules coming into force if both sides fail to agree a deal. WTO rules will mandate tariffs on the majority of goods traded between the two, including bicycles and bicycle parts.

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