Royal Mail holding a country to ransom?!

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Royal Mail holding a country to ransom?!

161 posts & 64 voices | Started 5 months ago by kaesae | Latest reply from konabunny

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kaesae - Member

How long will our country allow the royalmail and their useless idiocy to continue.

How many companies out there can turn around and say we don't give a shit and you can't make us?

How many companies can get away with not answering the phones for hours and days at a time?

After getting a card through the door stating that I had missed something on friday the 16th that was too big to be delivered, not sure what that means.

I have now been told that royalmail are not doing any redeliveries this week. Infact we have to go and collect our items from their depots. When I pointed out that I was infact in on Friday and that the royalmail made a delivery to me and I also recieved a delivery from another courier company, I was told I should contact customer services.

Every year the royalmail attempts to save money by costing it's customers and users money, they claim that attempts are made to deliver items, when this is simply a lie, they then force people to collect their items rather than wait, for too long this has gone on and these clowns needs to be removed from the possition they demand the right to abuse.

So how long will this country be held to ransom by the royalmail and how much time and money does the royal mail cost the people of this country every year?

It is outrageous that there is no option but to use a belligerently incompetent company, hopefully one day the UK can have a modern competent postal service.

Posted 5 months ago #
Jamie - Member

Chillout, guy.

Posted 5 months ago #
coffeeking - Member

Epic rant. Personally rarely have issues with royal mail, though I have indeed caught them once or twice claiming to have tried delivery when they just posted the card through the door without checking. Still, if it's a large item that won't get through the door I usually deliver it to work.

Posted 5 months ago #
project - Member

Its quite common for posties to leave a card , just so they dont have to take the parcel/package out with them, or take it back to the depot if youre not actually there.

oh and now the postie is doing a new thing delivering other people mail to us so we thn go and deliver it to the correct address, on phoning customer dontcare dept, they said the postman possibly couldnt read.

Posted 5 months ago #
Kenny Senior - Member

too big to be delivered, not sure what that means

Yes, that is confusing isn't it. If they had said "it won't go through your letterbox" we would know what they meant. To simply state "too big to be delivered" could mean ANYTHING.

Posted 5 months ago #
nealglover - Member

I read that and by the time I got to the second paragraph I had started to imagine the National Anthem playing in the background, and you standing on top of a box with your fist in the air while a flag unfolds behind you.

Chill out and go collect your parcel.

Next time go to an actual shop and buy things if you don't like the delivery system.

Posted 5 months ago #
sc-xc - Member

How many companies out there can turn around and say we don't give a shit and you can't make us?

How many companies can get away with not answering the phones for hours and days at a time?

The answer, my friend....is blowing in the wind. The answer, is blowing in the wind.

Posted 5 months ago #
Jamie - Member

Oooh! OP's been lowercase-hammered.

Posted 5 months ago #
andytherocketeer - Member

Not just Royal Mail.

Had to do a trip to sorting depot to collect a PC.
The courier's depot was further away than the PC warehouse

Posted 5 months ago #
rusty90 - Member

Didn't get a delivery today. Our mail is apparently a bit stuck :

Posted 5 months ago #
thomthumb - Member

royal mail/ parcel force is consistently better than the other courier companies.

Posted 5 months ago #
grantway - Member

After getting a card through the door stating that I had missed something on friday the 16th that was too big to be delivered, not sure what that means.

Pretty simple how big is your Letter Box to the size of the Parcel they attempted to deliver?
I know in the past though I've waited for a parcel to be delivered with no knock on the door
and then finding a card on the matt.
But then again the the parcel was to big for the postman delivering letters to carry
on him. Think it depends if sent via Parcel Force as Royal mail is just mail
so hence the deliver card.

Posted 5 months ago #
geologist - Member

I think that Royal Snail are the best of a bad bunch.

At least when you miss a Royal Mail delivery the sorting office is usually very close, unlike other companies. I missed a DNP delivery and had to drive 55 miles to collect the package!

Posted 5 months ago #
CountZero - Member

When RM work, they're very good; I bought a Belstaff jacket from a guy in the midlands, putting in the order on Gumtree at around midnight. Had an email at 9am saying he'd dispatched it, it arrived at 8am the following morning.
I was impressed.
On the other hand, I now deal with all the incoming post at work, and, as we do charity response, ie do a whole charity raffle or lottery from print to draw and banking, there's lots of mail; this morning I had 90 trays of mail delivered, the great majority from one charity. Mixed in, understandingly, I find mail incorrectly mixed in, both personal and commercial. So, it all gets handed back to the postie.
And the following day, a large chunk of that comes back to me.
It gets handed back to the postie.
It comes back.
Repeat.
I had a large, pink envelope, probably a birthday card, come back five times.
It was addressed to India.
There have been many others.
I'm expecting to see some old friends turning up over the next few days, DVLA letters, Christmas cards, invoices to companies on our own industrial estate...

Posted 5 months ago #
cheers_drive - Member

Royal Mail have their faults but I prefer any parcel to be delivered by them that one of the couriers, at least they have several depots per city and not just one which is invariably a 1 hour+ round trip away.
RM have been dealt a tough one in having to keep delivering post to unprofitable locations whilst competition was opened up to the couriers who can cherry pick the best stuff. Having said that RM do not help themselves and if they want to compete for the profitable stuff they need to modernise.

To balance that a story about bad service from a courier: Last week City Link left a parcel with me for next door but after they left I noticed they had got the wrong road. I rang them up and they actually had the nerve to say it was my fault for not checking the address label before signing and could I redeliver for them as it would be only a few streets away!! I refused out of principle but they still haven't collected so I guess I'll need to do their job for them.

Posted 5 months ago #
Pieface - Member

It would be better if you could arrange to have parcels delivered to a post office of your choice for a small charge to foresee such issues, it would also exploit a USP of the services. AFAIK Parcel Force offer this option after their initial failed delivery, however it would be better if you could select this option in the first place.

Posted 5 months ago #
Northwind - Member

Kaesae's grudge returns...

I'd rather use Royal Mail than any of the other major couriers. They're not perfect, but they're better than the alternatives in my experience.

Posted 5 months ago #
spooky_b329 - Member

Given the option, I'd normally pay a few quid more to have my stuff delivered by Royal Mail, at least I can collect it from the local sorting office (even if they are only open 7:40 to 3:30 when I work 7:30 to 17:10) at the weekends.

All but one of the courier companies have depots that are 45 to 60 minutes drive one way, and invariably I will arrange to collect a missed collection, only to turn up and be told its gone out on the van for delivery again. I've even had something delivered as I was walking out the door to make a 90 minute round trip to go and pick it up.

And how many times do the Royal Mail leave parcels in full view and grabbing distance of the pavement...the couriers seem to do this every now and then.

Posted 5 months ago #
BenHouldsworth - Member

The posting of 'the card' without actually checking if you're in is a weekly occurance round our way; seems to be a different postie every day so there's no relationship between him and the street like in the good ole days.

As has been said been said they are all pretty shoddy these days and seem to have lost sight of the fact that customer relations are key to their future success.

Posted 5 months ago #
CHB - Member

Posties in Leeds are pretty good. Fast service and are nearly always on time with our copious Ebay etc deliveries.

Posted 5 months ago #
iDave - Member

A nice flood and the OP will forget all about the Royal Mail.

Posted 5 months ago #
Northwind - Member

Not sure which courier will deal best with magnetic pole realignment though.

Posted 5 months ago #
b r - Member

Always get a good service from RM, and often the card through the door is because the parcel is too big for the Postie to carry - and our depot is only 5 mins away.

It is outrageous that there is no option but to use a belligerently incompetent company, hopefully one day the UK can have a modern competent postal service.

And I suggest you see what other countries have, before damning RM.

Posted 5 months ago #
coffeeking - Member

I think I'd actually rather have a REDUCED price and be able to collect it from a known location nearby after work. i.e. a PO Box type system with 24 hour access.

Posted 5 months ago #
Elfinsafety - Member

Nowt to do with theRoyal Mail, but each year right around now, I get a Xmas card that's addressed to the previous tenant.

They died about 5 years ago.

Posted 5 months ago #
coffeeking - Member

No returning address to send a note to I presume. That's a shame.

Posted 5 months ago #
Elfinsafety - Member

No, there's nothing. Quite sad.

I just pretend they're for me and put them up on the sideboard. Brightens the place up a bit.

Posted 5 months ago #
Elfinsafety - Member

I think I'd actually rather have a REDUCED price and be able to collect it from a known location nearby after work. i.e. a PO Box type system with 24 hour access.

What if you're elderly or infirm/disabled, and can't get to a PO Box, or it's bloody miles away?

Posted 5 months ago #
coffeeking - Member

What if you're elderly or infirm/disabled, and can't get to a PO Box, or it's bloody miles away?

Then you probably wouldn't. I never said it was for everyone, did I?

Posted 5 months ago #
scaredypants - Member

What if you're elderly or infirm/disabled, and can't get to a PO Box, or it's bloody miles away?
Well, there's Dignitas but it is quite a trip TBH

Posted 5 months ago #
aracer - Member

I like my postie. If I'm not in he happily delivers recorded stuff and signs for it. If it's too big for the postbox he'll leave with a neighbour or on the doorstep (now that I'm mostly in I collect stuff for our neighbours). I understand how it might not work if you lived somewhere with ~~more of~~ a crime problem, but it saves a lot of hassle. The fact he knows he won't have to take stuff back to the depot means he doesn't play the game of leaving it there and just bringing cards.

To those complaining - you should move somewhere a bit nicer Would far prefer to have stuff delivered by RM than any other way.

Posted 5 months ago #
druidh - Member

Our postie(s) is/are great.

Thanks for listening.

Posted 5 months ago #
postierich - Member

Kaesae must be a Tory he has a little rant every few months

http://singletrackworld.com/forum/topic/bloody-royalfail-call-to-complain-and-they-arent-even-available

http://singletrackworld.com/forum/topic/royalfail-aka-the-courier-worlds-equivalent-of-the-dodo-bird

http://singletrackworld.com/forum/topic/parcel2go-tnt-useless-idiocy-are-there-any-good-courier-companies-left

Posted 5 months ago #
spooky_b329 - Member

And I suggest you see what other countries have, before damning RM.

Agree...the Canadian post was on strike for about three weeks solid earlier this year (and possibly other strikes as well) Our Enduro press fit BB was eventually delivered to the guiding company about 5 weeks after we ordered it, and as far as I know is still there six months later until someone can bring it back to the UK with them.

Posted 5 months ago #
Markie - Member

Our postman rocks.

Posted 5 months ago #