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1. foxyrider - Member

   Sorry for the sort of double post but I wanted to guage the STW massives thoughts on teh following:

   Bought the Ultegra 7600 Groupset for a new build. Fitted it last night and finished this morning so I could ride it to work. Fab. However fitting the chain (7600 chain instructions say unidirectional) found the OEM chain to be supplied as a 6600 (old ultegra) and multidirectional.

   Should I complain to Merlin or am I being picky (great bargin as cost me £525 in the end!) as I don't think it makes a lot of difference and i'll change the chain in 6 months to a 6700 probably anyway?

   Posted 2 years ago #
2. KINGTUT - Member

   I've never head of a chain being directional.

   And no it's not worth complaining about.

   Posted 2 years ago #
3. foxyrider - Member

   "I've never head of a chain being directional" - well you have now - read the shimano blurb if you don't believe me:

   PDF LINK

   Posted 2 years ago #
4. Coleman - Member

   Shimano recommend the connector link face a certain way for greater reliability so in a way it could be described as directional.

   Posted 2 years ago #
5. njee20 - Member

   If it was advertised as having a 6700 chain and it doesn't then yes I would be inclined to, it's a totally different item designed to work with the groupset.

   The new chain, like with Dura-Ace 7900, has a directional design to reduce chain suck and improve shifting performance. The outer plate is designed to integrate with the shifting ramps on the chainset and the inner plates integrate with the shifting ramps on the cassette. The chain's efficiency has also been improved by increasing the contact area with the gear teeth. This chain features perforated plates that help to reduce the weight to 267g.

   If it came with 6600 shifters you'd complain!

   Posted 2 years ago #
6. BigDummy - Member

   I wouldn't bother personally unless it's the difference between bargainousness and not-bargainousness. But then I'd probably not have noticed...

   Posted 2 years ago #
7. foxyrider - Member

   Yup just emailed merlin - I wonder where I stand as I have already mounted it in the interim I didn't write a complaint email I just tried to point out the facts and say I was 'suprised' to find the wrong chain etc... Best to always start pleasantly, no need to be rude Was really a point rather than being really annoyed etc

   Posted 2 years ago #
8. njee20 - Member

   Oh yeah definitely start by just suggesting they 'accidentally included the wrong chain in the order'!

   Posted 2 years ago #
9. samuri - Member

   I'd complain. They didn't send what you ordered so they need a ruddy good punch up the bottom. I'd not be rude but I'd be a bit terse with them. It's the only language these peole understand.

   Posted 2 years ago #
10. aracer - Member

    I'd be more worried about getting an Ultegra 7600 groupset!

    Posted 2 years ago #
11. foxyrider - Member

    I'd be more worried about getting an Ultegra 7600 groupset!

    Eh? Don't get you? Are you a Campag/SRAM Man then?

    Posted 2 years ago #
12. simonfbarnes - Member

    (great bargin as cost me £525 in the end!)

    that's nearly twice what I paid for my entire BIKE :o) I'd want diamond rivetted chain for that!

    Posted 2 years ago #
13. foxyrider - Member

    I didn't say it was cheap I said it was a bargin The Ribble Sportive carbon frame I got I feel was also a bargin @ £465 inc fork as other 'bigger' bike names sell the same frame for £1000 more with a different paint job!

    Posted 2 years ago #
14. aracer - Member

    Eh? Don't get you? Are you a Campag/SRAM Man then?

    
    I'd have suspicions that Ultegra kit with 7600 numbering might be fake

    Posted 2 years ago #
15. njee20 - Member

    Eh? Don't get you? Are you a Campag/SRAM Man then?

    7600 doesn't actually exist, the new Ultegra is 6700, I wasn't going to be so anal

    But yes, I believe he is a Campag man, heathen!

    Posted 2 years ago #
16. foxyrider - Member

    Ahh typo - oops - Ahhh Sarcasm aracer - nice

    Posted 2 years ago #
17. MrSalmon - Member

    I'd probably do what you've done- politely mention it, but I'd be prepared for them to say that's how it is to do it at that price, in which case I'd just forget about it.

    Posted 2 years ago #
18. Coleman - Member

    Foxyrider - I've just received my 6700 groupset from those nice men at Merlin. It's a mixture of OEM and boxed and all OK. The chain is 6700 (bagged) so I would pursue this with them - it might just be a packing error as the correct chains are in stock.
    Hope you sort it out.

    Posted 2 years ago #
19. foxyrider - Member

    Ahh cool - thanks Coleman - give me hope I'll see what they say but as I say I have fitted it so maybe I stuffed my chances

    Posted 2 years ago #
20. DickBarton - Member

    Yes, you are picky...I wouldn't complain...

    Posted 2 years ago #
21. DezB - Member

    On my recommendation:

    1. Mate bought a LX equipped bike. Turned up with Deore bits instead of LX. Replacement groupset (which I had to fit) sent after a few emails and/or phone calls
    2. Another mate - L&M light bought for a headlamp. Turned up with no helmet mount. Few emails, never resolved.
    3. Another one! Frame bought - "includes Ritchey headset". Arrives with headset, no crown race, no compression ring etc. Emails sent, parts sent, wrong parts. On-going.

    All from the same online dealer.
    I certainly won't be recommending them any more.

    And yes, you should complain. They must get 100s!

    Posted 2 years ago #
22. cyclistm - Member

    DezB, from the retailer mentioned in the ad or a different one?

    Posted 2 years ago #
23. cyclistm - Member

    Just to clarify. DezB, from the retailer mentioned in the ad or a different one?

    Posted 2 years ago #
24. DezB - Member

    The same one.

    Posted 2 years ago #
25. aracer - Member

    I certainly won't be recommending them any more.

    
    I have to wonder why you kept recommending for so long. No idea what ad is being referred to, but it does sound a lot like a company who did number one bike bits.

    Posted 2 years ago #
26. DezB - Member

    I have to wonder why you kept recommending for so long

    Do you really? You think a company would keep making mistakes? My point is, that is my limited experience wth them: they must get loads of issues.

    And its the store mentioned by the OP. You know, named after a wizard.

    Posted 2 years ago #
27. thisisnotaspoon - Member

    I've only ever had good experiences with merlin, even when im at fault (mispelt address) they've sorted it out with another delivery.

    Posted 2 years ago #
28. Tim - Member

    I would have never even noticed

    Posted 2 years ago #
29. coffeeking - Member

    Are merlin going down hill? I've only ever been pleased with merlin and I've been buying from them for decades, but I've not bought anything from them for about 2 years.

    Posted 2 years ago #
30. Coleman - Member

    Merlin are magic. Be careful they know where you live. This is not J E James you're dealing with!

    Posted 2 years ago #
31. Junkyard - Member

    They are my LBS (nipping in tomorrow for some brake bits* ) and considering they sell thousands we rarely see any Merlin bashing on here (more on CRC , JE James etc) and this is one person with the wrong chain which has yet to be answered by them give them a chance.

    * BLATANT ATTEMPT TO BIG UP SHOP IN RETURN FOR DISCOUNT

    Posted 2 years ago #
32. Coleman - Member

    They are already giving us an extra 10% discount this week.

    On here it's quite frightening how fast a simple query can evolve into negative feedback for a retailer

    Posted 2 years ago #
33. foxyrider - Member

    On here it's quite frightening how fast a simple query can evolve into negative feedback for a retailer

    Certainly not my intention to diss Merlin - was just a simple question of wether I should take it further or not bother - not a real biggy I still await their answer - think they are busy with their weeks discounting I have had no bother with Merlin in my years of ordering and my recent purchases of OEM from Merlin has saved me packets!

    Posted 2 years ago #
34. foxyrider - Member

    Hi there, It looks like someone has picked the wrong chain for you there (we have both in stock). Can you fire it back and I will get it swapped over for you.

    Regards Graham

    My faith restored - but I have already fitted it - oops. Anyway query resolved

    Update - They said even though I fitted it I should return it as its been sent in by mistake and they'll give me a 6700 chain - cool - Thanks Merlin!

    Posted 2 years ago #
35. Coleman - Member

    That's great news. I always like a happy ending.

    Posted 2 years ago #

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