Just in case anybody uses the search function and finds this thread for recommendations, I’m going to retract mine for Parcelmonkey above.
Paid for 24H service, took 48H to arrive. Not a big deal but reasonable to expect they might refund the extra they charge for the faster service. Supposedly not, they will only provide “compensation” where the delay has been longer than 5 days, therefore no real point in paying for a faster service and certainly don’t use them if in a rush.
Interestingly Parcelforce (who took the parcel) provide a 50% refund if they fail to deliver a 24H service, makes you wonder if Parcelmonkey claim the refund from Parcelforce and pocket it themselves rather than passing on to the customer.