They are my LBS.
Great service if you go in, good lads, some more experienced than others but always got what I needed without hassle, happy to help out too.
Mail order good if they have it in stock, sometimes I don’t have time to go in and so order stuff and have it delivered. Occasional booboo’s with in/out of stock.
Not a fan of telephone service as they have an office that takes calls and depending on how busy it is the level of knowledge can be variable. I had a lot of trouble getting Mavic flat spokes ordered over the phone as the operator had less idea of which item it was on their website. Went in and got them ordered in two minutes. Should be easy if you know what you want off the website though.
Hope that helps.