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1. Nezbo - Member

   I ordered an item on the 30th April to be delivers to my work address (as always)

   I have looked on the website and there and email sent saying 'The following items have been packed and are ready for despatch'

   I still havent recived the item, WHERE IS IT?

   Does any one have a telephone number i can contact them on?

   Posted 2 years ago #
2. wwaswas - Member

   WHERE IS IT?

   I don't know, sorry.

   Posted 2 years ago #
3. Midnighthour - Member

   Er, try emailing them from the address on the Contact Us page?

   I have found their Customer Service team to be excellent, fast and helpful. My own order got lost in the post a while back and Wiggle could not have done more to be constructive and helpful. I should add it was the only lost order out of multiple dozens I have placed in the last 5 years.

   Their customer service team is one of the reasons I prefer to place orders with Wiggle when I can.

   Posted 2 years ago #
4. Midnighthour - Member

   http://www.wiggle.co.uk/h/option/ContactUs

   Posted 2 years ago #
5. Teetosugars - Member

   To be fair to Wiggle, there has been a bank holiday, so really they have had 4 days to get it to you??

   Is that really a major drama?

   

   Posted 2 years ago #
6. Nezbo - Member

   I have done that but i want to talk to some one... not a f-kin email

   Posted 2 years ago #
7. al_f - Member

   If in doubt:

   

   Posted 2 years ago #
8. wwaswas - Member

   i want to talk to some one

   you want to go to a shop then.

   Posted 2 years ago #
9. Nezbo - Member

   I have ordered some from CRC on the 4th and that has not arrived as well.

   I guess they are getting to big for the customers...

   Posted 2 years ago #
10. stumpy01 - Member

    With CRC there was talk on 2 or 3 other threads in th last day or so about this and rumours that perhaps the volcanic ash cloud was slowing things down, what with them being based in Ireland.
    I ordered from them a couple of weeks ago and they were slow until I e-mailed them, then sorted out quickly.

    As for Wiggle, not sure why they seemed to have slowed down. Ordered some tubes on Tuesday, just showing as processed & waiting for despatch today.
    If your e-mail said processed & ready for despatch, then you haven't had it as it hasn't been despatched yet. Don't they send another e-mail when it's been shipped??

    Posted 2 years ago #
11. Taff - Member

    You'll have an email to confirm dispatch. I h estuff from 2008 that's still being packed. If you're worried then ring them, the wiggle crew are really good

    Posted 2 years ago #
12. Nezbo - Member

    Taff - haven't got a number for them...

    Posted 2 years ago #
13. Nezbo - Member

    Ammount spent at crc is £2,730.09 over the last year or so and ammount spent at wiggle is £523.12, this is not including full bikes (just bits and other stuff) so i am quite a good customer etc...

    Posted 2 years ago #

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