Brant,
Any chance you could chase this up?
Communication seems to have halted after it took days to even get a response.
The first person I spoke to wasn’t sure if you needed the whole bike back (even though I explained I only bought the frame), just the frame or whether they could just swap the chainstay.
Since then, I’ve had no response to my email sent friday trying to clarify the cryptic email the returns dept. sent me.
Really don’t want to have to strip the frame if possible as its got reverb and rear brake hoses running through it, and I dont have a bike or frame box to send anything back in.
I can drop in to the Sheffield store on Saturday if that helps, but I’m pretty sure the FTMc was kept in ‘the other warehouse’ when I bought it so wouldn’t want to turn up without there being something to swap it for.
Any help would be much appreciated.