You stand… well you don’t have a leg to stand on really.
If they are out of warranty then they are not covered but if you are lucky they might sort something for you. I’m guessing not using them and storing them somewhere hot/cold could be bad for the glue or something
I don’t want to sound dramatic but I could have had a nasty accident now the strength of the wheel will be compromised.
Oh is this a “wheres theres a claim….” hint of legal action?
Personally I’d have waited on a response from the shop / Shimano before hinting at anything pitchforky.
Oh and the wheels are nearly 4 years old (guessing as 21/21/2011 is not a date I recognise).
Its pretty hard to control a wheel’s use over 4 years, which is perhaps why your wheels were only warrantied for 2 years.
High performance road racing wheel with carbon laminate technology to meet the demands of today’s professional and amateur riders.
Carbon and alloy laminate clincher rim is both light weight and ridged whilst maintaining high braking performance with standard brake pads
Low rim weight is achieved by reducing the alloy wall thickness to 0.7 mm, then a patent pending phosphoric acid anodizing process is used to bond the carbon fibre to the alloy giving an excellent combination of low weight, strength and rigidity
Added carbon reinforcement is applied around the spoke eyelets for increased durability under high load
Are these the ones? So a carbon layer is glued on to an alloy extrusion. I’d expect it to come undone “eventually”. I think eventually should be a decade or more down the line for most stuff, but given I still have 80s stuff that’s rideable even that seems pretty short. They’re unapologetically being sold as lightweight race items though, so is it implied that longevity has been sacrificed? I’d be unhappy only getting four summers out of any expensive item, so I don’t think you’re out of order trying to get replacements, but I’ve never bought anything more racy than XT or 105 myself, so have no actual experience to help.
you can see with the wear indicator they have had little use.
means they’ve had little braking use
They could have done thousands and thousands of potholed dry summer miles with very little abrasive braking and still have virtually no rim wear, Vs a few months of gritty wet hill use and there could be a big difference.
Well it doesn’t have to come undone but there’s lots of things that can lead to it happening regardless of mileage – for example being stored somewhere damp which can corrode the aluminium and eventually lead to the carbon separating from it.
Second, they’re road wheels. Unless you ride in crap conditions a lot, they can last years without wearing out the rim so I don’t think the wear indicator really says much.
As has been said, it’s annoying when kit breaks despite not much use but that’s life and I suppose the moral of the tale is get the miles in 🙂
I don’t think you’re being unreasonable asking if they’ll do something. I think expecting them to would be though.
As has been stated, looking fairly new doesn’t prove a manufacturing fault and there’s so many ways they could have failed that I think you’ll be looking for good will rather than obligation.
See what Madison have to say. My expectation is, sorry they are out of warranty. In any event, the carbon is non-structural in those wheels so you can continue to ride them and try and glue them yourself.
I’d be annoyed too as I have some Giant wheels built using the same construction. More recent design use structural carbon. Did you ride them in the rain? My Giant wheels collect water inside the carbon fairing so I drilled two drain holes which solved the problem.
Obviously I’ve no idea how the wheels were treated (it could be that like you’ll often see they were taking a day to day hammering on commuter bikes) but there does seem to be a common problem of the carbon separating from the aluminium.
That’ll certainly strengthen your case for good will though you’re still outside the warranty period for manufacturing fault as I reckon Madison could comfortably argue that 4 years is a reasonable life for a set of racing wheels
FWIW, it sounded from that link like the carbon is structural since it holds the spokes, unlike say Mavic Cosmics (or at least old ones, don’t know about current versions)
I’ve a pair of these and i really like them.
easy covered a couple of thousand miles on them and they still run true and look great. ill have a closer look at the bonding tonight but that looks pretty nasty, might take a bit of moaning at shimano but I reckon you are in with a shout at getting it sorted.
Rims are £150 each.When my rs80 hubs died I rebuilt them on some Novatech hubs with new spokes (bugger finding 16/20 hole tho).I’ve done a lot of miles on them over the years and they are <1300g now!!!
Madison are pretty good (if a little slow) at shimano warranty….I reckon you will probably get sorted out.Just try not to be a dick about it (if the number of xtr pedals,clutch rear mechs and 105 triple shifters I’ve sent back outside of warranty is anything to go by).
About a week ago a friend of mine posted up a picture on Facebook of his Dura Ace wheels having done the same thing (they use the same rims). His were well used though.
So you are going to struggle given that you can’t prove what use the wheels have had. You may have only done one ride but it may have been the Paris Roubaix Sportive – shimano customer service aren’t going to know.
My suggestion would be to be really nice and non aggressive. Basically say how disappointed you are in the premature failure, how Shimano has a reputation for quality and customer service – then tell them how you like the issue resolved – new rim fitted?
If you do decide to go more hardline you’ll probably just get told to FO. About the only course you have is to claim that they were not fit for purpose as the lifetime of a wheel of this nature should be much longer. I did this once with a Fridge/Freezer. 2 years old, out of warranty and died. Argued that the expected lifetime of a fridge was X (backed up with an independent article from which). I got a 50% refund on the value – I was expecting nothing.
Prepare for the worst/hope for the best. FWIW I have some of these wheels and am a little nervous of this failure. I bought some handbuilts last year for Majorca, Italy and really long rides as I was scared of being left stuck in the middle of no where with a broken wheel. They are fine for racing though – I just keep an eye on them.
cheers – no aggression – just disappointment. I have shimano products on most of my bikes. I see Shimano as the most reliable brand (sram / campy). infact going to press the button on a new 105 full group!
Mine were a similar age and also did this. Difference being I’d put about 10k miles on them in all weathers. Braking surface was practically see-through! I was happy to retire them at that point as they’d had a decent innings.
Definitely would not have expected it after light use, if well stored etc.
You didn’t clean them with anything particularly noxious did you?
Hope you get sorted – at least a hefty discount on a replacement would be nice.
I would echo the poor design aspect. It does seem odd. Are they still doing that design?
The phosphoric anodising will be to give a functional surface for the adhesive (normally epoxy) to bond to. Defects in this or contamination could lead to poor bond and I would imagine CTE and stiffness differences would lead to stresses that can exploit any weakness.
You should be covered under sales of good act anyway if they have failed in an unreasonable time and with little use which would give you a resolution subject to deductions for the time you have had out of them.
Sounds like Madison are looking after you so no need to start quoting SOGA etc and just see what they offer. They may well go above and beyond.