what retainers, mine are all loose ball?
When I say retainers, I mean the cups. I'm sure the cups are also referred to as retainers but they are definitely looseball.
The axle is nice and straight but, like bikewhisperer said, it's a case of water penetrating the seal on the driveside and the chrome has (pretty much) fallen off of the bearings causing them to wear out prematurely. It's a shame about the sealing issues as they are a decent budget hub. My front hub is spot-on and silky smooth. I will service the rear hub regularly now i know there's an issue with water penetration 😉
My LBS just doesn't carry those things. Plenty of high end goodies but they're not so bothered about supplying peeps with nuts and bolts. They do have the hub but I can get it for a third of the price at CRC. At least EBC are trying to order a cone in for me. 8)