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  • This topic has 2 replies, 2 voices, and was last updated 9 years ago by poah.
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  • What's a fair timescale for a warranty repair?
  • stevied
    Free Member

    Sent my KS Lev back to Germany over 4 weeks ago for a warranty repair (actuator string snapped). It was received at the KS distributor (six-pack racing) on 10/07 but there is still no sign of it being fixed or returned.
    They’ve had it for a full 4 weeks now.. I’ve been in touch with bike-discount (who I bought it off) but they don’t seem to be too bothered at the time it is taking.
    What do you think would be a reasonable timescale before I start complaining and what action could I take?
    I’ve tried emailing sixpack and KS USA (to see what sort of time the repair should take) but not had a response from either.
    Cheers
    Steve

    Posted 9 years ago
    somafunk
    Full Member

    I’d expect a 3day turnaround but perhaps i just expect too much.

    Flame them/enquire about your KS Lev on their twitter account.

    Posted 9 years ago
    poah
    Free Member

    took 4 weeks to get my pikes repaired sending them to bike-discount

    Posted 9 years ago
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