Sons road bike (Giant Defy 5) which was bought online in sales end of last year developed a front end rattle/creak a few months back. I couldn’t trace it, neither could local Giant Dealer, so it was shipped back to the online retailer, who sent it to Giant. The retailer has it back now and is waiting for a new fork under warranty from Giant, as they say there is ‘an issue’ with it. They (retailer) don’t know what said issue is and I am sceptical, as both me and LBS had fork right out and inspected, shook it about etc. Anyway, we’ll see if new fork sorts the problem….
Question is how long is reasonable before I kick up at retailer ? It’s so far not that long – the bike went to them 3 weeks ago. I’m thinking that 4 weeks is reasonable for it being back with me, but suspect that won’t happen….
I realise they will say they are waiting for a fork from supplier, but I don’t know if that’s my problem, as my contract and warranty is with the shop ?
Thoughts ? Thanks